ubi-smash

Hey there, @jfharper! Sorry for the difficulties, but this should now be resolved. However, if you restart the Ubisoft Connect client and Rainbow Six Siege and have any further issues, please keep us posted! Thanks for bearing with us while we work on sorting this issue out.

Hey there, @co2gaming12 and welcome to the forums! My apologies for the issues this error has caused during your matches. This error message means that BattlEye has kicked you from the game due to inactivity. However, if you continue to see this message frequently in the middle of the game while playing, I recommend following ...

Welcome to the forums @kyok! Sorry for the trouble you are having with trying to play Rainbow Six Siege. From the message shared in your screenshot, I would check if emptying the cache of Ubisoft Connect may help remedy this issue. If you have already ensured that you have the latest version of Ubisoft Connect reinstalled, also make sure that Ubisoft Connect is set to ...

Greetings @OWN3D-Getmoney, and welcome to the forums! Thanks for getting in contact. However, our team can only offer support on these forums in English at this time; apologies for this.
If you still need help and would like to request support in your preferred language, please open a ticket with us here.
Otherwise, you can also contact us directly through our ...

Hey @Da-Raven! I see that you have already been in discussion with our support team via live chat. If there is anything else we can help with at this time, please let us know. Thanks!

Hello there @VZB227, and greetings to the forums! I am sorry to hear that you have not been able to purchase anything from the Ubisoft Store after trying these solutions. If you have not done so already, I would suggest reaching out to our support page to talk with a Store specialist one-on-one, as we are limited to discussing transactions here. Please know that our team might be dealing with higher contact volume, so response times might be longer than average, but rest assured a member of the team will get back to you as soon as possible. If you have any other ques...

Hey there, @Kataki_TLM! Apologies for the belated message. If you have also exhausted the additional steps shared in our connectivity troubleshooting guide and continue to receive the same error message, please keep us posted by reaching out to ...

Hey @V0LTlQ! Welcome to the forums! I would ensure you have the correct accounts linked together by checking the connected account under your account information. If you are certain that there are no secondary accounts that may be linked, please reach out to us on our ...

Hey @BUG-YOKO! Thanks for reaching out to us here on the forums, and welcome! My apologies for the issues you are having with linking your accounts, but we'd be happy to check this out with you one-on-one! To do so, please create a support ticket with the accounts you would like to link correctly. You may also contact ...

Hiya @JackoMaster18, and greetings to the forums. My apologies for the issues encountered after leaving matchmaking in R6 Siege. Penalties that are issued are handled through the server side by an automated system and cannot be overturned, unfortunately. I am sorry for the annoyance this has been, but to check out what happened before closing the game, could you tell us if you ran into any error messages in-game when canceling matchmaking or when receiving the abandonment penalty?

Here @Temof3y, and welcome to the forums! Apologies for the trouble you are coming across when loading Rainbow Six Siege. If you have restarted the game recently and still encounter the same issue, please ensure that you have completed all of the steps in our guide here to ensure that your network and the online services communicate without interruptions. I would also check if you have any VPN software installed that is disabled when playing Ra...

@kechump Hey there! The Live Chat hours can be found in our article here. You can still ...

@Cheshire_Cat_12 @pokage_ Hey, you two. Sorry to hear that you are both encountering the same issues with accessing the content in Rainbow Six Siege. If you have already ...

@Qzdexi-Dev Gotcha. To confirm, what platform were you on where you originally earned the charms? And to make sure, are the charms the only items you are currently missing when logging in on your Xbox?

Hiya @Sky_Player1806! After seeing your other thread here, it looks like you purchased the game on the Epic Games launcher. By following this guide, you have your Ubisoft and Epic Games accounts linked. Let...

@FAT_MAN_69 Hey there! Welcome to the forums! My apologies for the trouble with accessing your content cross-platform on Rainbow Six Siege. You will need to ensure that your accounts are properly linked to the correct Ubisoft account for progression so show up between platform...

Hiya @Tamasvokoszt-CS, and warmest greetings to the forums! If you continue to run into issues with loading Rainbow Six Siege on your console, I recommend following these steps based on the Xbox you are playing on.

Xbox One Guide
...