ubi-smash

Hello @oscarmidds, I'm afraid these penalties are issued server-side by an automated system and cannot be overturned. I'm very sorry for the trouble during this game session. Were you in the middle of matchmaking or canceled out of matchmaking before receiving this notification? Also, did you receive any error messages before receiving the penalty?

Hello @unker65! To access Rainbow Six Siege on both Xbox and PC, you will need an active subscription to Xbox Game Pass. If you only own a copy of the game through a physical or digital copy, you will need to purchase the game on PC to access the game. However, with your purchase of the game on Xbox, you will have access to the ...

Greetings to the forums, @Tanto2025! If are prompted with a CD key when trying to play Rainbow Six Siege, please try following the steps from our guide here. However, if you cannot locate a CD Key with your copy, please don't hesitate to reach out to our Support Page so we can further investigate this with you. Thank you!

Hey, @tempaml. I am incredibly sorry for the difficulties you have been encountering with accessing operators at this time. To ensure that all content is showing when accessing Rainbow Six Siege, I would try verifying your game files first. This would allow any fixes if any corrupted files could be causing this behavior. If you continue to see the same results. Please don't hesitate to reach back to us here, or you may also reach out to us on our social media support page on ...

Hey there @miko251! My apologies for the frustration with trying to find a match has been. If you are only having this issue during solo matchmaking, I would check your data center first to see if you are looking for games in your same region. Anoth...

@i_am_trash45233 Thanks for the update, and sorry to hear this. To confirm, the audio has only cut out during matches? If so, do you have any other background applications running while playing Rainbow Six Siege? If so, I would try running the game without unneeded...

Greetings to the forums, @headband2146-0! If you are still seeing this problem during any matches, try verifying your game files first and then reloading the game and a match to see if this may help. If nothing changes, give the steps from our guide here a try. However, if the same issues persist, please keep us posted and share any video clips you may have of any matches where you have run into this problem. That way, we can also provide this to the team to check out further.

@jongur Hey there! Sorry to hear this has been an ongoing problem after exhausting all steps we have previously shared. To help gather some further information, please create a support ticket so we can continue to take a more in-depth look into this with you. Also, any questions you may have, please keep us posted!

@st-diri Hiya, and welcome to the Rainbow Six Siege forums! Glad to have you here! Thank you for sharing this information with us! This is the first I have heard of this behavior, but if you continue to see this happening when playing with or against Melusi, could you please send us a video or the ...

Hey @swerveaux! If you are still running into the behavior where you are being logged out with the "remember me" checkbox selected, I recommend reinstalling the Ubisoft Connect client to ensure you have the latest version of the launcher installed. If you sti...

@henry_05not Thanks for trying these steps out, and sorry to hear this did not help. To ensure that your rank is showing for you correctly and that you can find matches on the data center, I would advise also completing ...

Welcome to the forums @ronman121! Moved your thread to this one as this is being currently looked into by the team.

Thanks for letting us know @pashkim23 and sorry for the issues this has been during matches. The team is already on this and we will be keeping everyone posted as soon as we have further updates, so please stay tuned!

Hi @frosty__102, thank you for coming to us here with this issue. I am sorry this error has been an issue during matches. Unfortunately, I'm afraid these penalties are issued server-side by an automated system and cannot be overturned. Have you received the 4-0xFFF0BE25 during multiple matches? If you have received numerous games with the same error code, I recommend following the steps from our guide here. Note that these steps are in no way suggesting any...

Hey @arezzx, and greetings to the forums! Sorry to hear you are not seeing any progress with any challenges at this time. To ensure there is no interference with progression being updated after a match, I recommend following these troubleshooting steps. ...

Hey folks! Apologies for the trouble this issue has been. We have been collecting reports of this occurring, and the Team is aware and working on providing a fix. No new updates have been presented at this time, but please watch our news & announcements page and our other social channels for further updates. Again, our apologies for the inconvenience and frustration this has caused, and thank you for bearing with us in the meantime as we look into this further.

Hiya @N4L1-_ ! I moved your thread over here as this is being looked into at this time.

Hey everyone! We have been receiving similar reports of this behavior, and the Dev Team is aware of this happening and currently working on a fix. While I do not have any further updates to share on this at the moment, please keep a watch out on our social media channels and our news & announcements page. We appreciate you bearing with us in the meantime, and if you have any questions, please feel free to let us know here.

@mematibush Hello there, and welcome to the forums! I am sorry to hear that this issue has been an occurrence during the last two seasons. We have received similar reports of this occurring, but our team has not been able to reproduce this behavior. If you have already exhausted all Troubleshooting steps and tried reinstalling the game to help remedy this issue, we would like to collect more information to provide to the Dev Team so they can continue investigating the problem. To gather fu...