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Getting uplay redeem required under Anno 1800 in Epic Game Launcher. I can still play the game but the cosmetic DLC me and my friend purchased are not accessible in game. Any help or advice on this issue?
Getting uplay redeem required under Anno 1800 in Epic Game Launcher. I can still play the game but the cosmetic DLC me and my friend purchased are not accessible in game. Any help or advice on this issue?
@pry7391
Hey there.
Did you purchase the DLC on the same platform as the base game? If not this can cause issues with compatibility. As a general rule if it's DLC it almost always needs to be purchased on the same platform as the base game. If the DLC was purchased directly from the Ubisoft Store we can help you out with a refund on the grounds of incompatibility if you open a support case with us. If it was purchased elsewhere you would need to return to the point of sale to discuss this further.
You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you.
If however you have purchased both the game and DLC on EGS please let us know so we can investigate further with you. Thanks!