Ubi-Orion

Ubi-Orion


24 Feb

Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by jesse.cheeks69
I sent a screenshot of my twitch inventory to a Ubisoft support staff that I am currently emailing, awaiting a response.
Hey there.

A member of the team got back to you on the case yesterday. They've asked if you can provide a screenshot from this page and attach it to the case.
Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by DarkDante27
Should I post the screenshot here?
Please attach it to the support case you've already created. Thanks!
Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by DarkDante27
Hello guys, my first time posting in the forum, i just wanted to find more information about this error

Im playing on PS5, and had no problem since i upgraded and everything was working fine, until 2 weeks ago.
Im have no Idea what happened to my account, but im not able to matchmake on the PS5 version, while if I download the ps4 one i can play no problem.

Im getting this error:

This request did not meet all the matchmaking requirements Error code: [2-0x0000D013]

I contacted ubisoft support in twitter and the guy seems not to understand and not care about my case, It's been already 2 weeks and im not allowed to play. the same story in a case I opened, no answer at all.

Let's be Ho...
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20 Feb

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    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by AssIWasEating
The multiple streams open is probably what caused it then in my case, there were other streams of games that were dropping stuff that I also wanted. So most of the time I had a rainbow stream open on my pc and a sea of thieves stream open on my laptop. I have gotten 3 packs total by now from the streams of monday and tuesday, because the SoT drops stopped and I only had a rainbow stream open. It's a real bummer that the week before it wasn't counted. I saw there was a disclaimer that watching multiple streams wouldn't multiply your packs per 5hrs, but maybe next time there should also be a disclaimer about this error. Would've saved me and probably a lot of other people some trouble....
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18 Feb

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    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by iwirauce1
Good day guys!
I have an issue where the only fix here is changing servers. Asian servers are dead af in xbox idk for ps. I havent played the game since the fix of changing datacenters through custom games. In my server right now East Asia the queueing time is forever i tried afking for 3-5 hours no matches will ever comeup. Hoping for a fix for this or i think ghere will ever be except for this. Ubisoft is so focused on EU and US side they never cared about Asia and i just moved from UAE (middle east) to Philippines where its all the same problem everytime.
Hey there

Thanks for reaching out. It is currently not possible to manually chan... Read more
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    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by subAvgKill
I completed all the above.
- no errors on SFC.
- deleted temp files in temp folder
- ran "verify game files on steam"
- ran the program as administrator
- installed on OS drive and on another SSD drive
- no anti-virus installed - even disabled Windows native anti-virus program

Still crashes. I am not sure if you can retrieve all the logs I sent to Ubisoft to determine how/when it crashes. It appears to be random.
Originally Posted by subAvgKill
...
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    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by AthleticPuma538
i kust beat someone and did not get elo and they didnt surrender.
Hey there!

Welcome to the forums. I'd be happy to check your match record to double check for any issues, can you let me know as accurately as possible when you finished this game? This can happen from time to time but it is almost always a visual bug and your MMR will have updated following a restart.
Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by DoubleV310
Xbox Gamer Tag Removed by Support Approx 5:20 AM PST we was up 3 -1 enemy team surrenders and we lost MMR there using some kind of surrender glitch should be ban able
Hey there.

Welcome to the forums! We will absolutely look into this for you via a support case. Just a heads up I have edited your post to remove the players name as naming and shaming is against forum rules.

You can reach us either through the ... Read more
Comment
    Ubi-Orion on Support Forums - Thread - Direct
Hey there folks.

If you have video of these incidents please submit those to us on a support case.

You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and ... Read more
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    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by conytherabbit
So basically I got this Nintendo switch from previous user and I accidentally linked my Ubisoft (Just dance) account to that user. I deleted that user, added mine, when I try to log in and associate with my Nintendo account it asked me to re-associate to the linked account. Can you please solve this for me? I tried to unlink but still happens the same. I cannot unlock the songs. Please help with this.
Hi there.

Just a heads up for future reference we do have a dedicated Just Dance forum, this is player support for Rainbow Six: Siege.

We can assist you with this but it's not something we can do over the forums I'm afraid. You c... Read more
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    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by JHVL2015
Okay thank you for the support, if this bug happen again, and these steps doesn't work, i will communicate with you. One more time thanks
Fingers crossed it doesn't but we'll be happy to help if it does. Thanks!
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    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by Lilcobrah
I claimed my twitch loots for Rainbow six Siege like 4days ago but still didn't receive it. I play on console and linked my PSN and my twitch with Prime on the same Ubisoft account but stll don't receive anything.
Hey there.

Welcome to the forums!

So we can investigate this further for you please open a support case with us and provide screenshots of anything you can provide to show you have claimed and not received the content.

You can reach us either through the ... Read more
Comment
    Ubi-Orion on Steam Forums - Thread - Direct
Originally posted by SCP-049: Whenever I hold down the F key to interact with something, or X to ping for example, it will work for a split second and then stop. I've tried turning on Standard Mode for gadget deployment (which is worse, btw) and then back to Advanced Mode but it's still broken. I only get this bug in R6 and nobody else has an actual fix for it. Please help?

Hey there!

For testing purposes can you try launching the game after a clean boot[support.ubisoft.com] to see if this affects this at all? Please keep us updated!

- Ubisoft Support
Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by Godpossiblyfat
so this is a recent issue but my friend keeps having his game fps lower to around 30 fps when moving his mouse is there any fixes for this issue (btw he has 144hz monitor)
Hey there.

For testing purposes can you ask him to try launching the game after a clean boot? It's quite common that issues such as this are being caused by a conflict with another application running in the background
Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by IIBlurrII
Dear Ubisoft

I did not received Phase 2 charms (except blackbeard charm). I was watching JessGoat on Twitch for more than 4 hours every day and had ubisoft and twitch accounts connected. Can you help me?
Hey there. Welcome to the forums!

We can look into this for you but we'll need to do so via a support case, Please create a case with us and attach any supporting evidence you have for this to the case.

You can reach us either through the ... Read more
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    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by Allbiirds
I played matches just this morning and haven't even turned my PC off and I get this message. I don't understand why, I haven't even used my computer since then because I was on errands.
Hey there.

This issue is usually caused by anitivirus/security software. Can you please ensure that both the game and Ubisoft connect is whitelisted? If the issue persists after doing so please let me know!
Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by lincoln_bullet
I can't connect to servers since the end of my last ranked match. I'm getting error 3-0001000B. Came out of nowhere. Restarted computer and router multiple times. Wtf
Originally Posted by lincoln_bullet
Logged out of ubisoft and can't log back in. Neat.
Hey there.

I'm sorry to hear that. If you're still having issues connecting to our server... Read more
Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by WaterNoWetness
I would like to say, the support channels are absolutely useless. The website gets nothing done and twitter never even responded.

You would know what the booster was doing and who he was if anyone paid attention to reports

Ill be glad to get that information to you but old love a guarantee that someones actually gonna be in touch cause you'd be surprised how little that happens. Otherwise I feel like im wasting my time as i have before a good bit

Thanks!
Hey there.

If you submit a case and let us know the case number we'll make sure someone gets back to you on the case
Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by BlizzardStorm96
Haven't been able to just play this game yet because of those error problems i'm also facing... Would be nice to find a fix
16/02/2021
Hey there. Welcome to the forums!

Just a heads up in future please try to create a new thread if there's no recent threads on the same issue you're experiencing.

The first thing I would suggest is to attempt every step suggested ... Read more

06 Feb

Comment
    Ubi-Orion on Support Forums - Thread - Direct
Hey there folks.

Sorry for the delay in getting back to you all on this.

I can confirm that the development team are aware of this issue where the volume level resets and it is under active investigation at the moment. Thanks for reporting this to us and please keep an eye on the forums for updates. Thanks!



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