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Ubi-Orion

Ubi-Orion



24 Feb

pereodic lags and a non-working microphone

Comment
    Ubi-Orion on Steam Forums - Thread - Direct
Originally posted by Masik: The game has become ridiculously frisky, and the microphone is very strange. In game one, it works, but in the next round, I don't even have a window showing what I say. It only helps to re-enter the game. Is there a solution to these problems?

Hey there,

Regarding the lag can we ask you for some more information please? Are you experiencing dropped frames, stuttering or by lag do you mean ping spikes and input lag as a result?

In terms of the microphone issues there's a few things we can suggest to try in order:

1. Please check your in game audio settings and ensure that the voice chat record threshold slider isn't being set too high, we would recommend setting it to around 10-15. If this slider is set too high it leads to a situation where you can hear other players but they may not be able to hear you as the higher this slider is the louder it is you... Read more

11 Feb

game crashing on start up

Comment
    Ubi-Orion on Steam Forums - Thread - Direct
Hey there folks,

Thanks for your advice on the steps you both took to resolve the issue.

Avalon, if the steps provided by WheelyDuck or these two players doesn't help to resolve the issue please let us know.

03 Feb

Safari Bundle Missing

Comment
    Ubi-Orion on Steam Forums - Thread - Direct
Hey there,

This thread is now locked as it was last commented on in 2016. If you are experiencing an issue and there is not a recent thread for the topic already please create a brand new thread. Thanks.

13 May

Arcade crashes

Comment
    Ubi-Orion on Steam Forums - Thread - Direct
Originally posted by jordynn: Is it only me 2 times when im playing arcades the game crashes ???

Hey there.

I'm sorry to hear you're having issues with crashes/freezes at the moment.

The first thing I would suggest is to attempt each step suggested here[support.ubi.com]. These steps are known to resolve most of the common causes of crashing/freezing.

If after doing so you're still experiencing issues I'd then recommend opening a support case. You can reach us either through the ... Read more

10 Mar

Store Empty.

Comment
    Ubi-Orion on Support Forums - Thread - Direct

@Sir_0v3rk1ll

Hey there,

I'm hoping this situation is now resolved for you? Of course if that's not the case please let us know. I can see a few reports of this around the same time but nothing within the last 48 hours so it could perhaps have been due to some temporary server degradation.

Thanks

Season Pass not available to purchase

Comment
    Ubi-Orion on Support Forums - Thread - Direct

Hey there,

Are you experiencing an issue purchasing the season 11 pass from the in-game store? If you are could you share with us any error messages you're seeing displayed please?

It is only available for purchase via the in-game store and not via the Microsoft/Xbox store. The same applies to all other platforms and their respective storefronts.

Thanks.

Possible missing item that's supposed to be in loot pool?

Comment
    Ubi-Orion on Support Forums - Thread - Direct

@PaddyBoy23

Thanks for taking the time to raise this with us, cheers!


09 Mar

Countdown bug

Comment
    Ubi-Orion on Support Forums - Thread - Direct

@AlpineBrisket

Thanks for letting us know. I'll pass this on that the issue seems to persist for some players and we do apologise for any inconvenience caused as a result of this issue whilst the team are working on a resolution.

[BUG] Found "TODO: Hell Chopping Gloves"

Comment
    Ubi-Orion on Support Forums - Thread - Direct

Hey there folks,

I cannot see any other reports related to this specific item so I'm guessing this bug is a very rare occurrence or if it vanishes maybe it's happened to others and they just haven't noticed it. If any of you do encounter this and you're able to capture any images or even better video of the issue please let us know and we'll report this to the team. Cheers!

Premium Credits cant buy

Comment
    Ubi-Orion on Support Forums - Thread - Direct

Hey there folks,

If any of you are still experiencing issues buying credits and purchasing via a different method hasn't worked for you please open a support case with us so we can check your accounts and investigate further. You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook: (https://en-gb.facebook.com/UbisoftSupport/%5d) and ...

Read more

Div2 won't load after Maintenance 27th Feb. Worked fine before Maintenance shutdown now won'y load

Comment
    Ubi-Orion on Support Forums - Thread - Direct

@TheArteFacT-be

Hey there,

Are you still experiencing the same issue or have you since been able to resolve this?

@MaralingaVet

G...

Read more

03 Feb

MOVED: No abandon sanctions with crashes maybe

Comment
    Ubi-Orion on Steam Forums - Thread - Direct
Hey there folks,

Thanks for the feedback on this. Unfortunately it's difficult to say definitively server side whether someone has crashed through no fault of their own or whether they have intentionally crashed the game or hit Alt+F4. THe game counts it as a disconnect which can happen for a variety of different reasons, obviously not all of which are intentional so if you are experiencing regular crashes we woud like to help you try to prevent or mitigate this as much as possible.

The first thing I would suggest is to attempt each step suggested here[support.ubi.com]. These steps are known to resolve most of the common causes of crashing/freezing.

Please let us know how you get on after attempting all of these steps.

Thanks,

- Ubisoft Suppor...

18 Nov

Oil jar clipping through crate in Cavella outpost in Hamtunscire

Comment
    Ubi-Orion on Support Forums - Thread - Direct

@azullFR

Thanks for the additional images/info. It is much appreciated.

Rune order, raven skin order, and horse skin order messed up

Comment
    Ubi-Orion on Support Forums - Thread - Direct

Hey there.

Thanks for taking the time to report this to us. I'll pass this on to the team for further investigation.


01 Nov

There is no Anarchist defectors events in 15.1 Patch?

Comment
    Ubi-Orion on Support Forums - Thread - Direct

@Humility925

Perfect. Thanks for getting back to me so quickly. I'll send that over to the team now.

There is no Anarchist defectors events in 15.1 Patch?

Comment
    Ubi-Orion on Support Forums - Thread - Direct

Hey there folks,

I have submitted this to the Anno team for further investigation. To assist in their investigation can I ask any affected players to submit a link to their save file(s) where this quest/event has not yet been triggered when previously it would likely have been already before patch 15.1.

By default you can locate your save file path here:

%userprofile%\Documents\Anno 1800\accounts\

Thanks!

Iron tower transfer of conspiritor

Comment
    Ubi-Orion on Support Forums - Thread - Direct

@fletch002

Hey Mike,

So we can determine whether this is a bug that needs to be reported or is working as intended can I ask you to provide us with a link to a video demonstrating this if possible please? Once we've got that from you we'll take a look and report this to the team if required.

Cheers!

oil tanker not available

Comment
    Ubi-Orion on Support Forums - Thread - Direct

@Renlord

Hey there,

The unlock condition for the oil tanker I believe is 500 engineers.

Anno 1800 does not launch, will not start, after GU16 update || POST HERE

Comment
    Ubi-Orion on Support Forums - Thread - Direct

@anel933

Hey there,

I'm not seeing any open cases on this account you're speaking to us on at the moment. Unless you opened the case from a different account?

Either way I have now opened a case for you. Please check my cases on the support website to locate it and you can then upload your system files there, this article explains how to attach those to your case,

Thanks

Anno1800 Empire of the Skies dlc BUG

Comment
    Ubi-Orion on Support Forums - Thread - Direct

@NKFLIOO

Hey there,

If you are able to capture this or you have it already on video please upload the video to a video host and provide us with the link. If it's not possible for you of course please let us know.

Thanks!