Ubi-Orion

Ubi-Orion


22 Dec

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    Ubi-Orion on Support Forums - Thread - Direct

@masteraju

Hey there.
I'm sorry to hear you're having issues with crashes/freezes at the moment.

The first thing I would suggest is to attempt each step suggested here. These steps are known to resolve most of the common causes of crashing/fre...

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    Ubi-Orion on Support Forums - Thread - Direct

@zogori

Hey there.

We should be able to assist you with this but to do so we'll need to do this via a support case. Please double check before doing so however that you have played a little bit of each of these games, for most of the cross-game rewards you need to have at least played the game a little or it won't pop for you.

You can reach us either through the ...

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    Ubi-Orion on Support Forums - Thread - Direct

@espoonpasifisti

Hey there.

No news on this at this time but as soon as we can confirm the issue is resolved we'll let you know. Apologies for any inconvenience caused whilst we're working on getting this issue sorted out.

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    Ubi-Orion on Support Forums - Thread - Direct

@chalssg

Hey there.

Is your console region set to the correct region you're in and are you using a VPN at all?

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    Ubi-Orion on Support Forums - Thread - Direct

@nukeee02

We'll have more to share in the future about expansion of cross-progression to different platforms so keep your eyes peeled. Cheers!

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    Ubi-Orion on Support Forums - Thread - Direct

@berdy1337 @johnrex2504

Hey there folks.

Just to confirm if you weren't already this is a known issue under active investigation as confirmed...

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    Ubi-Orion on Support Forums - Thread - Direct

Hey there folks

Just to let you know if you weren't already that there is a known issue with the exchange value being incorrect, this is confirmed in our known issues list following the update here.

Thanks for your reports so far on this issue. As soon as we have any further updates on this we'll let you know.

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    Ubi-Orion on Support Forums - Thread - Direct

@bloc75

Hey there.

Thanks for reporting this to us. I have passed the thread and attached video on to the team for further investigation.

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    Ubi-Orion on Support Forums - Thread - Direct

@sirharrypierce

Hey there.

That's strange. Was this still present after reloading the save? If possible can I ask you to provide a link to a video demonstrating this we could take a look at as well, please if you're able to accurately reproduce this?

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    Ubi-Orion on Support Forums - Thread - Direct

Hey there folks.

Just to confirm that if you weren't already aware this has been confirmed as a known issue here

As soon as we have any further updates on this issue we'll let you know on the forums. Our apologies for any inconvenience caused as a result of this whilst we're working on getting this resolved.

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    Ubi-Orion on Support Forums - Thread - Direct

@asterix201252

Thanks for the additional info @Asterix201252 it's greatly appreciated!

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    Ubi-Orion on Support Forums - Thread - Direct

Hey there @Marcoevich !

Thanks for reporting this to us.

There is a known issue with Pearl Farms not unlocking as intended as confirmed ...

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21 Dec

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    Ubi-Orion on Support Forums - Thread - Direct

Hey there folks.

Just to confirm that this is a known issue under active investigation at the moment as confirmed here. Apologies for any inconvenience caused whilst we're working on getting this resolved.

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    Ubi-Orion on Support Forums - Thread - Direct

@asbesthi

Hey there.

I'm sorry to hear about these issues with crashing on both Dx11 and 12.

First of all whilst it sounds like you have already done quite a bit of troubleshooting already please attempt every step suggested here.

If after doing so you're still experiencing issues we'...

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    Ubi-Orion on Support Forums - Thread - Direct

@koiimann

Hey there.

This issue should have been resolved via a previous update. However unfortunately it is not retroactive which means that the Great Exhibition would need to be completed again, if you have a previous save you can load to complete it once again it should unlock for you. If however this is not the case please let us know and we'll pass this on to the team for further investigation. Thanks.

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    Ubi-Orion on Support Forums - Thread - Direct

@newkidfoof

Hey there.

If possible so we can investigate this further and if you're able to accurately reproduce this issue could you provide us with screenshots and even better video if possible demonstrating this, please? If you are able to provide video please post a link to a hosted video here and we'll take a look. Thanks!

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    Ubi-Orion on Support Forums - Thread - Direct

Hey there folks.

Thanks for your reports and workarounds shared on this issue.

Just to let you know if you weren't already aware the team is aware of this issue and are working on a fix. Thanks!

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    Ubi-Orion on Support Forums - Thread - Direct

@gakus87

Hey there.

Unfortunately it appears as though those attached images haven't embedded properly. Could you provide us with external links to them so we can view/download them please? Once we've got these from you we'll be happy to investigate this further. Thanks.

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    Ubi-Orion on Support Forums - Thread - Direct

@hundread1800

Hey there.

Sorry to hear you had issues initially but glad to hear it's worked the second time around. We'll keep an eye out for further reports of this issue.

Thanks.