[2021] Random Crash/Freeze during Gameplay! (NOT RESPONDING)

Original Post — Direct link

Hello guys!
I'm facing some issues with The Division 2 running on my PC ( Zephyrus G15 with Ryzen 7 5800HS + 3060) The game runs well, good performance but sometimes after 15 or 1-hour playing (looks like it's random) the game freezes, I can't close with ALT+F4 or open Task Manager to End task (I can't make it visible, the game still frozen and not responding in front of any other application!)

I checked my Nvidia driver and it is Up to Date. I tried to close all overlays, etc... still having issues. Temperature is pretty good around 70C for CPU and GPU
Tried also verified the Files on UPlay.
This is the only game I'm having issues with on my PC.

if need any other information please let me know!

Thanks, guys!

almost 3 years ago - UbiSushiVamp - Direct link

Hello Agents! I am very sorry to hear that your game will randomly crash or freeze while playing. I also appreciate the steps you have already tried. To look further into this for you, are you noticing any common error messages when this happens? Please let me know, thanks!

almost 3 years ago - UbiSushiVamp - Direct link

Hello Agents! I am very sorry to hear that your game will randomly crash or freeze while playing. I also appreciate the steps you have already tried. To look further into this for you, are you noticing any common error messages when this happens? Please let me know, thanks!

almost 3 years ago - Ubi-Mark. - Direct link

Hello @lelot3,

Thank you for your updates! Can you please confirm if downloading the hotfix resolved this issue for you?

@fastnickPL - sorry to hear that your game keeps crashing. Can you please perform all the troubleshooting steps listed in this article? It will help you to eliminate any software conflicts.

Many thanks and if you have any additional questions, please let us know.

almost 3 years ago - Ubi-Mark. - Direct link

Hello @lelot3,

Thank you for your updates! Can you please confirm if downloading the hotfix resolved this issue for you?

@fastnickPL - sorry to hear that your game keeps crashing. Can you please perform all the troubleshooting steps listed in this article? It will help you to eliminate any software conflicts.

Many thanks and if you have any additional questions, please let us know.

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