Original Post — Direct link

When I try to start the game I get an error message with: _uncaught_exceptions were not found in DLL "api-ms-win-crt-private-l1-1-0.dl" anyone else having issues there or at best, a solution?

about 3 years ago - Ubi-Woofer - Direct link

Hey there @chriskatoschka9! I sincerely apologise that your thread was not replied to previously. I hope that you were able to resolve your issues with Assassin's Creed Valhalla crashing upon start-up, and have been enjoying the game since.

If not, or if any other players require assistance with a similar error message, I would recommend running through our PC troubleshooting guide in the first instance, which includes steps such as the following:


If issues persist, I would ask that you submit an MSINFO and DXDIAG to us in a support case, so that we can investigate these issues further with you and take a look at your system to see whether there is any obvious cause for the issues you are experiencing.

I'll lock this thread now as it is older and may no longer be relevant, but should the issues described here be affecting anyone reading, please open a new thread so that we can investigate further with you! Thank you! 🙂

about 3 years ago - Ubi-Woofer - Direct link

Hey there @chriskatoschka9! I sincerely apologise that your thread was not replied to previously. I hope that you were able to resolve your issues with Assassin's Creed Valhalla crashing upon start-up, and have been enjoying the game since.

If not, or if any other players require assistance with a similar error message, I would recommend running through our PC troubleshooting guide in the first instance, which includes steps such as the following:


If issues persist, I would ask that you submit an MSINFO and DXDIAG to us in a support case, so that we can investigate these issues further with you and take a look at your system to see whether there is any obvious cause for the issues you are experiencing.

I'll lock this thread now as it is older and may no longer be relevant, but should the issues described here be affecting anyone reading, please open a new thread so that we can investigate further with you! Thank you! 🙂