about 3 years ago - EA_Aljo - Direct link

Hi there, @tvonengel.

 

This is something an advisor should be able to look into for you. Please try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Thanks!

about 3 years ago - EA_Aljo - Direct link

@tvonengel 

 

This isn't something we can help with over Answers HQ. You'll need to contact an advisor to get an update. I'm not seeing any attempts to reach support for a week. Please follow the suggestions for contacting support in my last post to get in touch with someone.

about 3 years ago - EA_Aljo - Direct link

@tvonengel 

 

What I'm saying is you need to contact an advisor so they can look at your account and give you an update.

about 3 years ago - EA_Aljo - Direct link

@tvonengel 

 

Open a case or send a message through Twitter or Facebook. All of those instructions are in my original post.

about 3 years ago - EA_Aljo - Direct link

@tvonengel 

 

If you try Twitter or Facebook, give them 24 hours to respond. If they don't, feel free to try again. They get a high volume of messages and don't see them all.