Hi there, @tvonengel.
This is something an advisor should be able to look into for you. Please try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Thanks!
This isn't something we can help with over Answers HQ. You'll need to contact an advisor to get an update. I'm not seeing any attempts to reach support for a week. Please follow the suggestions for contacting support in my last post to get in touch with someone.
What I'm saying is you need to contact an advisor so they can look at your account and give you an update.
Open a case or send a message through Twitter or Facebook. All of those instructions are in my original post.
If you try Twitter or Facebook, give them 24 hours to respond. If they don't, feel free to try again. They get a high volume of messages and don't see them all.
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