Hi there, @dav_harrison
Please see my previous message. I'm seeing the same thing with your account. Thanks!
Hi there, @PETROleumPerson.
We're not able to help with banned accounts over Answers HQ. For an update, you should open a new case with an advisor here. Also, you can message @EAHelp through Twitter or contact our support team through Facebook. They'll give you an update on your case. Thanks!... Read more
Hi there, @Dicals12.
I'll try to help find out why this is happening. First, are you on a wired or wireless connection? Also, has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
This isn't something we can help with on Answers HQ. You'll need to contact an advisor through Twitter, Facebook, chat or by requesting a callback. For chat and phone support, create a new case. Do not resume your existing case as this will pull it from the queue. You can message @EAHelp on Twitter or go to facebook.com/eahelphub to reach support as well.
Sending multiple cases is not going to get your account unbanned any faster. If anyone would like an update on their dispute, they can open a new case or contact our help through Twitter (@EAHelp) or Facebook (facebook.com/eahelphub). Resuming your existing case that is awaiting investigation will pull it from the queue and delay the investigation from happening.
This thread is being closed as all information has been provided and we can't assist with banned accounts through Answers HQ.
I'm trying to help, but I'm being told that all troubleshooting has been attempted. If you don't want to go through those steps with me so I can be sure they've all been tried, there's nothing else I can do. If we find an issue with the servers, we'll post an announcement.
If you change your mind and would like to continue working on this, let me know. You can also try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support.
Hi there, @groovy4107.
It's possible you're resetting the password for the wrong account. I'm not seeing Apex as ever being played on the one you're posting with. Can you think of any other emails you may be using? If so, try resetting the password for it. Also, you can try contacting an advisor for help with this by opening a case here.... Read more
This isn't something we can help with over Answers HQ. You'll need to contact an advisor to get an update. I'm not seeing any attempts to reach support for a week. Please follow the suggestions for contacting support in my last post to get in touch with someone.
Hi there, @tvonengel.
This is something an advisor should be able to look into for you. Please try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Thanks!
If you've tried all the troubleshooting, I wouldn't be able to help any further. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!... Read more