EA_Aljo

EA_Aljo


09 Aug

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @elderado145 

 

I'm very sorry, but we're not able to restore points. If this continued to happen, we should go through some troubleshooting. Please let me know if you'd like to do that. Thanks!

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08 Aug

Comment
    EA_Aljo on Support Forums - Thread - Direct

@xHuntemann 

 

That's not possible. The only way to potentially get this resolved is to contact an advisor. However, they have already told you they can't help so I'm afraid you're going to have to wait until you can link the account again.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@xHuntemann 

 

I'm very sorry, but this is not something we can help with. Please see my previous response for contacting an advisor. Thanks!

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27 Jul

Comment
    EA_Aljo on Support Forums - Thread - Direct

@xHuntemann 

 

You could try logging in with other email addresses you can recall. Also, an advisor can look into this for you. To contact one, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @xHuntemann 

 

Did you link your game to a different account? If so, link it again to the original account and your content should return.

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23 Jul

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @demonspelldeath 

 

It looks like your case was resolved and the coins were granted to your account. If there's anything else you need help with, please reach out again. Have fun and good luck!

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22 Jul

Comment
    EA_Aljo on Support Forums - Thread - Direct

@Henridoesntcare 

 

I wish there were more that could be done through Answers HQ, but that's not the case, unfortunately. You can try contacting an advisor to see if they have any other details. To do that, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/c...

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21 Jul

Comment
    EA_Aljo on Support Forums - Thread - Direct

@Maxiwithwings 

 

I see you had a response in the other thread about this here. It would be best to continue the discussion in that thread. I'm going to lock this threa...

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20 Jul

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hey there, @o-Arrii.

 

We're not able to help with banned accounts through Answers HQ. You should take a look at the article here. It also includes instructions for disputing the ban. Thanks!

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hey, @Maxiwithwings 

 

There are some potential resolutions for this here. Can you try those out and let me know if you still have this issue? T...

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19 Jul

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @weidickbigtw 

I see an advisor is currently waiting for you to get back to them. It would be best to continue getting support there.

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15 Jul

Comment
    EA_Aljo on Support Forums - Thread - Direct

@fl0wing1 

 

When an account is banned, you can't unlink the connected accounts. There's nothing that can be done in that case.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @fl0wing1 

 

We're not able to help with banned accounts through Answers HQ. If you haven't had your account investigated by ToS 3 times, another dispute can be submitted. To do that, see the following article.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@DesignGrits 

 

In order to play our games through Steam, you need an EA account. Your EA and Steam accounts must be linked. To do that, account ownership verification needs to be passed for the EA account. We can't help with this over Answers HQ. You'll need to open a case with an advisor to verify ownership and update the email address on the EA account.

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14 Jul

Comment
    EA_Aljo on Support Forums - Thread - Direct

@DesignGrits 

 

This has to do with your EA account. Not your Steam account. The point of account verification is to prove ownership of the account. So, the owner should know the details being asked to verify they own it.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@DesignGrits 

 

When an account is unlinked, all progress and content is deleted. That's what I mean by the account being damaged. That's years of playing our games all gone because the account was unlinked. If this were to be possible, we'd have people unlinking accounts for other players they had a bad experience with. We really have to verify account ownership before making such drastic changes. I'm very sorry, but there is nothing we can do over Answers HQ to help with this.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @DesignGrits 

 

I definitely get the frustration, but we can't just auto-unlink accounts as this is incredibly damaging to the account. What you need to do is go through the account recovery process so an advisor can verify ownership of the account and update the email to your current one. To do that, you'll need to open a case with an advisor again ...

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@Henridoesntcare 

 

Sending an email every day is not going to get you a faster response. You just need to wait for a response. I'm very sorry, but there is nothing at all we can do through Answers HQ to help with this. You're welcome to try contacting an advisor to see if they have any other details by opening a case ...

Read more

13 Jul

Comment
    EA_Aljo on Support Forums - Thread - Direct

@Henridoesntcare 

 

Unfortunately, I don't have any details on this. It's in the hands of Terms of Service. You'll just have to wait until they respond.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@Henridoesntcare 

 

Unfortunately, I can't speed up the process. We'll have to wait for Terms of Service to review your account. You'll be emailed when that happens.

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