EA_Aljo

@Golden_Gooze 

You're still going to be susceptible to interference. Even being close. Your connection will be stronger, but interference from other devices and the lack of stability with a wireless connection in general are going to cause lag and disconnects. Can you possibly get a wire and see if your connection improves?

@M3teoricV @Golden_Gooze 

Can both of you switch to a wired connection or is your router too far away?

@BertGJ 

Thanks for the response. Can you switch to a wired connection or is your router too far away?

Hi there, @Golden_Gooze.

I'll try to help find out why this is happening. It sounds like you might be on a wireless connection. Is that correct?

Hi there, @seldg.

The problem is that you're on a wireless connection. Wireless is unreliable and prone to disconnects/lag. Especially when the signal has to travel through walls and/or floors. This gets worse when there are other devices sharing the same connection. It's worse still when anyone is streaming media while you're playing. Until you get wired, or at a minimum, closer to the router, this will continue to happen. You can try changing the wireless channel you're using. That may help. Also, try researching a powerline adaptor. This has been an excellent solution for many that are too far for a wired connection.

Hello, @BertGJ 

Are you still disconnecting? If so, what system are you playing on and are you using a wired or wireless connection?

@hailthekid 

Since you're in the US, you need to use the option for a callback. Can you resume one of your cases and see that as an option? Is it not there when you're creating the case? This is something you absolutely need to either talk to someone the phone or use live chat. You keep choosing email which is why this isn't getting handled.

Hi there, @EliteVIPNate1920.

I know it's frustrating to not have an heirloom yet, but you should get one when you hit 500 packs opened. The bad luck protection will be triggered at that point and grant one to you.

Hi there, @samboda_a7sgss4.

You should be getting an heirloom every 500 packs. So, it's possible your count is off. If you haven't received the second one, not enough packs have been opened to trigger the bad luck protection. Once you open the right number of packs, you'll get it automatically.

@xMasterMonksx 

Thanks for the response. Do you play on a wired or wireless connection?

Hi there, @Pandax1115.

We aren't able to grant RP so it would be best to make sure you're plugged in before you start playing. If your connection changes mid-game, it's going to act as a disconnect. If you realize you didn't plug in your ethernet cable and are on wireless, wait until that match is done before plugging in. 

@hailthekid 

What country are you in? Not all of them have a number you can call.

You can also try creating a case from a different account. The advisor will be able to find the account in question and assist with this.

@hailthekid 

Can you please try one more time? The issue with your account can be resolved by an advisor. You just need to get one either on the phone, on chat, through Twitter or Facebook.

Hi there, @hailthekid.

I took a look at your account. What you need to do is contact an advisor again. They should be able to get this cleared up for you. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll assist with getting this issue resolved. Thanks!

Hi there, @Shadezss.

Thanks for reaching out to us. Is it possible to switch to a wired connection or is your router too far away?

@Popa2caps 

Thanks for trying. Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot me the results? Instructions are here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic.

@Popa2caps 

Sounds good. Just get back to me when you can.

Hello, @itzmejorge.

Please see my previous response for assistance with this. Thanks

@Popa2caps 

Good call on the bacon! That should probably be one of the first things you do when it comes to network issues 

Have you tried alternate DNS servers? If not, try these steps. From the Xbox One home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4. Let me know if that makes a difference or not.

Hi there, @Thi20345.

For help with missing content, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!