EA_Aljo

EA_Aljo



Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @AlphaRookie 

 

We're not able to help with missing content over Answers HQ. Please open a case with an advisor here so they can investigate this for you. Thank you.

Aljo.png

22 Mar

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @NitiNHegdE2002 

 

I removed the image showing personal details. This is one of the ways you get hacked. Please make sure you DO NOT post any personal details that can be used to gain access to your account.

 

We cannot assist with bans over Answers HQ. You'll need to submit another dispute if you haven't done that 3 times already. Instructions for disputes can be found ...

Read more

14 Mar

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @ANTITNA69 

 

I'm sorry to say, we're not able to help with this over Answers HQ. You'll need to contact an advisor again to get some assistance. To do that, please open a case here. Our chat advisors are not bots.

Aljo.png

11 Mar

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @DekuTheQuirkyBoy 

 

Unfortunately, there is no way to transfer progress between accounts.

Aljo.png

07 Mar

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @wyqnp 


We're not able to help with missing content over Answers HQ. Please open a case with an advisor here so they can investigate this. Thank you.

Aljo.png
Comment
    EA_Aljo on Support Forums - Thread - Direct

@LaniMrFPS 

 

You're very welcome. Please reach out again if you have any other issues.

Aljo.png
Comment
    EA_Aljo on Support Forums - Thread - Direct

@LaniMrFPS 

 

I don't know why they would refer you here as unlinking an account and losing your progress is not a bug. To get your progress back, you'll need to relink the accounts. You'll need to continue working with an advisor to get some help with this.

Aljo.png
Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @LaniMrFPS 

 

We're not able to help with hacked accounts over Answers HQ. An advisor will need to assist with this. To get in touch with one, please open a case here. Thank you.

Aljo.png

06 Mar

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @LnWGaMex 

 

We're not able to help with banned accounts over Answers HQ. For more information on bans, as well as instructions for submitting a dispute, please see the article here. Thank you.

Aljo.png... Read more

05 Mar

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @r1m93 

 

We're not able to help with the password to your email. If you need help with your EA account password, please contact an advisor as I mentioned above.

Aljo.png

04 Mar

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @Awstynnx 

 

We're not able to help with banned accounts over Answers HQ. For more information, as well as instructions for submitting a dispute, please see the article here. Thank you.

Aljo.png... Read more
Comment
    EA_Aljo on Support Forums - Thread - Direct

@H8fulGarret wrote:

So long story short: I've got scammed by EA for 1000 Apex Coins, thanks for help, leaving that game...

 


Those coins were not purchased from us. They were purchased from a 3rd party retailer. 

Aljo.png
Comment
    EA_Aljo on Support Forums - Thread - Direct

@H8fulGarret 

 

I'm very sorry. We cannot help with codes over Answers HQ. Support also cannot help with codes purchased from 3rd party retailers.

Aljo.png
Comment
    EA_Aljo on Support Forums - Thread - Direct

@H8fulGarret 

 

We can help if the purchase was made through the EA App, Xbox or PlayStation stores. If you purchase a code from a 3rd party retailer, you'll need to contact them for assistance.

Aljo.png
Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @H8fulGarret 

 

It sounds like you purchased the content from a 3rd party retailer. In that case, the advisor is right. You'll need to contact them for help with either getting a refund or granting a new code.

Aljo.png
Comment
    EA_Aljo on Forums - Thread - Direct

@TristanIsaGINGR 

 

An advisor is going to need to investigate this for you. Please open a case here to get in touch with one. Thanks!

Aljo.png

03 Mar

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @TristanIsaGINGR 

 

If the email on your account was changed without your knowledge, it's possible you were hacked. An advisor should look into this for you. To get in touch with one, please open a case here. Thank you.

Aljo.png
Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @ValcBathwater 

 

We cannot help with banned accounts over Answers HQ. For more information on bans as well as instructions for disputing them, please see the article here. I'm now locking this thread since we cannot hel...

Read more
Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @susineko108 

 

At the moment the following languages are supported on Answers HQ:

 

Read more

28 Feb

ban

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @QianMo_Po1 

 

We're not able to help with banned accounts over Answers HQ. For more information on bans, as well as instructions for disputing them, please see the article here. Thank you.

Aljo.png... Read more