EA_Aljo

EA_Aljo


06 Feb

Comment
    EA_Aljo on Support Forums - Thread - Direct
Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @complexfade 

 

Please post a new thread for this issue. It is against the Answers HQ rules to "necro-post". This is reviving a very old thread. I'll now lock this to prevent that from happening going forward. Thanks!

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03 Feb

Comment
    EA_Aljo on Support Forums - Thread - Direct

@dallascowboysxt @Emmanuelperez622 

 

Apologies for the late response. Are you both still experiencing this?

Aljo.png ...

25 Jan

Comment
    EA_Aljo on Support Forums - Thread - Direct

HI there, @Dorkboy2 

 

We're not able to help with banned accounts through Answers HQ. For more information on bans, as well as how to dispute them, please see this article. Thanks!

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18 Jan

Comment
    EA_Aljo on Support Forums - Thread - Direct

@ReDLeTtErGsUs 

 

The account you're posting with has never played Apex. That normally means you have another account. If you don't know what that is, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

Aljo.png... Read more

14 Jan

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @iamthedevil00 

 

Are you sure you're resetting the password for the right account? The one you're posting with has never played Apex. If that is the account you're resetting the password for, it won't reflect on the account you're playing Apex on.

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13 Jan

Comment
    EA_Aljo on Support Forums - Thread - Direct

@adknappus 

 

Try that out and let me know what happens. I'm not sure if there's anything else we can do, but it would be good to know if that works or not. Thanks!

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@adknappus 

 

I was talking about your headset. Not the USB transmitter for it. Turtle Beach headsets normally have firmware that needs to be updated now and then. Can you try looking up the model of your headset to see if one is available? When I was using Turtle Beach headsets, I had to do this occasionally. You had to plug your headset into a PC and update it through their app.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@adknappus 

 

I'm glad that helped! Is it the dongle for your headset that's plugged in? I have a headset with a dongle for my Series X as well and haven't had any issues. Is the firmware for your headset up to date?

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @adknappus 

 

Do you have anything plugged in to the USB ports? Maybe a racing wheel, keyboard, mouse or a dongle for another controller? If so, unplug it and try again. Let me know what happens. Thanks!

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20 Dec

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @jijihana2012 

 

We're not able to help with banned accounts through Answers HQ. For more information, as well as instructions for disputing the ban, please see the following article. Thank you.

Aljo.png... Read more

16 Dec

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @Writtengoat911 

 

Thanks for reaching out to us. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks! 

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15 Dec

Comment
    EA_Aljo on Forums - Thread - Direct

Hello, @gorrkie 

 

We're not able to help with banned accounts through Answers HQ. For more information on bans, as well as a way to dispute them, please see the following article. Thanks!

Aljo.png... Read more

04 Dec

Comment
    EA_Aljo on Support Forums - Thread - Direct

@LuccaBrassi41 

 

You'll need to talk to an advisor to see if they can unlink your account. To do that, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

Aljo.png... Read more

27 Nov

Comment
    EA_Aljo on Forums - Thread - Direct

@mrs_rosslynch 

 

Progress still cannot be transferred between platforms.

 

I'm now locking this thread as "necro posting" is against the Answers HQ rules.

Aljo.png... Read more
Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @tjfhqgv95izk 

 

An advisor can take a look at your account. To get in touch with one, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Thanks!

Aljo.png... Read more

22 Nov

Comment
    EA_Aljo on Support Forums - Thread - Direct

@kpknn 

 

If you have disputed the ban 3 times and ToS has declined to remove it, that means they have done 3 investigations into your account and cannot find evidence that the ban was in error. It will not be lifted in that case.

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21 Nov

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @kpknn 

 

We're not able to help with banned accounts through Answers HQ. For help with banned accounts, as well as a way to dispute bans, please see the following article. Thanks!

Aljo.png... Read more

08 Nov

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @4av1t7laac5l 

 

Even when someone else plays on your account, you're liable for their behavior. We have no way of telling who is actually at the controls. In the future, make sure only you are playing on your account. 

 

More information on bans, as well as instructions for disputing them, can be found in the article ...

Read more

03 Nov

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @Ballerd35 

 

We're not able to help with banned accounts through Answers HQ. I see you have a case awaiting investigation. Once ToS completes that, they'll email you the results. 

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