EA_Aljo

@PETROleumPerson 

Since only ToS can help with banned accounts, advisors will tell you all that can be done is to wait for a response. It can take up to a couple of weeks so keep an eye on your email.

Hi there, @dav_harrison 

Please see my previous message. I'm seeing the same thing with your account. Thanks!

@Dicals12 

Great! If you have any other issues, please reach out to us again. Good luck!

Hi there, @PETROleumPerson.

We're not able to help with banned accounts over Answers HQ. For an update, you should open a new case with an advisor here. Also, you can message @EAHelp through Twitter or contact our support team through Facebook. They'll give you an update on your case. Thanks!

Hi there, @Dicals12.

I'll try to help find out why this is happening. First, are you on a wired or wireless connection? Also, has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

@apanboi 

Great. Please keep an eye on your email. They will respond as soon as the investigation completes.

Hello, @apanboi.

Did you also dispute the ban on your account?

@BallsyStud 

Sending multiple cases is not going to get your account unbanned any faster. If anyone would like an update on their dispute, they can open a new case or contact our help through Twitter (@EAHelp) or Facebook (facebook.com/eahelphub). Resuming your existing case that is awaiting investigation will pull it from the queue and delay the investigation from happening. 

This thread is being closed as all information has been provided and we can't assist with banned accounts through Answers HQ.

@realmcmoe 

I'm trying to help, but I'm being told that all troubleshooting has been attempted. If you don't want to go through those steps with me so I can be sure they've all been tried, there's nothing else I can do. If we find an issue with the servers, we'll post an announcement.

@realmcmoe 

Ok. Let me know if anything changes.

@CallemKasper 

If you change your mind and would like to continue working on this, let me know. You can also try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support.

Hi there, @GARV3Y.

It's possible your account was hacked. To get help with that, please see the following article. For the ban, you'll need to wait until the investigation completes for more information. ToS will email you when that happens so keep an eye out. Thanks!

Hi there, @groovy4107.

It's possible you're resetting the password for the wrong account. I'm not seeing Apex as ever being played on the one you're posting with. Can you think of any other emails you may be using? If so, try resetting the password for it. Also, you can try contacting an advisor for help with this by opening a case here. 

@tvonengel 

If you try Twitter or Facebook, give them 24 hours to respond. If they don't, feel free to try again. They get a high volume of messages and don't see them all.

@tvonengel 

Open a case or send a message through Twitter or Facebook. All of those instructions are in my original post.

@tvonengel 

What I'm saying is you need to contact an advisor so they can look at your account and give you an update.

@tvonengel 

This isn't something we can help with over Answers HQ. You'll need to contact an advisor to get an update. I'm not seeing any attempts to reach support for a week. Please follow the suggestions for contacting support in my last post to get in touch with someone.

Hi there, @tvonengel.

This is something an advisor should be able to look into for you. Please try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Thanks!