[2019] Icetide Challenge Tracking Issue

almost 5 years ago - /u/CM_Ythisens - Direct link

Hello everyone! Just wanted to drop an update on some changes that we made today for Icetide.

Earlier today we pushed a change that was intended to fix an issue with the tracking for the "Bonus Objectives" and "Targets Destroyed" objectives in the Icetide challenges. Essentially there was an issue with the data that affected the tracking and today's change was intended to correct that to show your correct progress. However this change had some unintended side effects on the live servers that changed objective progress for some of you.

To fix this we will be disabling the challenge and resetting it to put players back in a state where they can earn progress again, you’ll see the challenge temporarily change to be listed as “???”. This should be happening soon. We know it doesn't feel good that your progress wasn't counted and we want to reward you for the progress you should've had, as well as give you the actual chance to still earn the Icetide challenges. We apologize if this confused or frustrated some of you.

As soon as we have any additional updates they will be edited into this post to keep you all updated.

EDIT [12/9 4:40 PM]: Apologies for the time before this followup but we wanted to make sure we had something concrete to share when we could. You should be able to now see the Tip of the Iceberg challenges again and correctly gain progress. If you don't see it please exit the game and log back in and you should then see it.

Anthem Community Team

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almost 5 years ago - /u/CM_Ythisens - Direct link

Originally posted by chaosking243

They should have took some more time to fix it properly then. This is just going to generate more negative reception.

Just for your awareness we shut down for the holidays, so a bigger more complicated fix wouldn't have been able to be done before we all come back in January. It's also impossible to get update approvals for consoles during the holidays because most studios/offices outside of BioWare also shut down for holidays.

We weighed this into the decision and opted to simply reset the challenges while there is still a large amount of time left in the event. The alternative would've been everyone being stuck in a state where they earn no progress at all for several weeks and then you'd only be able to retain what you had before it was broken, as the data wouldn't be able to track what was done in the mean time since it was broken.

In this case we're making what we feel is the best decision for players, even though it does feel bad to lose what progress you have obtained.

almost 5 years ago - /u/CM_Ythisens - Direct link

Originally posted by The_Deadly_Monarch

So it was already fixed and then glitched again?

For clarification it was broken, we tried a fix, and it remained broken but also changed the progress some players had.

Since Icetide has been live the challenge has not actually been able to be completed but players were able to make some progress towards it. This reset is to fix the tracking so that all players can now correctly make progress and complete it.

almost 5 years ago - /u/CM_Ythisens - Direct link

Originally posted by Tokimori

Hey /u/CM_Ythisens is there any word on the Gold Time Trials for specific Javelin challenges? Currently for me both Rust Bowl Run and Fortress Run are not counting my Gold times for the Interceptor, Storm or Colossus challenges.

Yes we're aware of this issue as well. We've been working on a fix but no updates on that just yet.

A work around some folks have pointed out is that they were able to obtain the Gold credit on Easy, but I haven't seen this personally. So you might give that a shot in the mean time while we try and get that fixed up! :)

almost 5 years ago - /u/CM_Ythisens - Direct link

Originally posted by Koriva

Thanks so much for responding quickly to the community on this matter!

I was just in the middle of a run and tried looking for my “Tip of the Iceberg II” challenge to track how I’ve been doing, was surprised I couldn’t see it but noticed the new ??? challenges as you’ve previously mentioned above.

Thought I’d check Reddit to see if anyone was speaking about it and a Community Manager is quickly dealing with the subject which is great to see - I can definitely see the point in choosing to reset and try to fix it now rather than wait for a fix that wouldn’t come into cert until much later in the event.

Please keep us posted on any information BioWare has on how they’ll reimburse players for lost progress! Perhaps these Tip of the Iceberg challenges could pull data from challenges like Fall Harvest which tracks Outlaws Defeated or something of the Trial - Bronze / Silver / Gold Flyer challenges to roughly count towards completing 40 races etc?

... that wouldn’t come into cert until much later in the event.

You know the struggle. This is the way.

almost 5 years ago - /u/CM_Ythisens - Direct link

Adding this as an additional comment as well:

Apologies for the time before this followup but we wanted to make sure we had something concrete to share when we could. You should be able to now see the Tip of the Iceberg challenges again and correctly gain progress. If you don't see it please exit the game and log back in and you should then see it.

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