devtrackers.gg
over 3 years
ago -
EA_Aljo
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Hi there, @iPhoenixV1.
Are you sure you're resetting the password for the right account? If it's the one you're posting here with, that appears to be the wrong one as it has never played any of our games.
Hi there, @iPhoenixV1.
Are you sure you're resetting the password for the right account? If it's the one you're posting here with, that appears to be the wrong one as it has never played any of our games.
Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
If you're in the US, there is no phone number you can call, but you can open a case and request a call back to speak with an advisor. This isn't an issue they can help with though as it's completely up to Terms of Service.
@@215Philadelphi
Apologies for the misinformation. Your account doesn't have any action taken on it by Terms of Service. You just need to contact an advisor to have them find out what's going on. I see it's been a couple of days so I'd advise you to open another case and request a callback. That or contact an advisor through Twitter (@EAHehlp) or through Facebook (facebook.com/eahelphub).