almost 5 years ago - EA_Darko - Direct link

It sounds like you may be having issues with your connection @Bakki87. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

It'll take you a couple of minutes to do them all but please do take the time and do them all.

 

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

 

Darko

almost 5 years ago - EA_Darko - Direct link

It sounds like you may be having issues with your connection @Bakki87. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

It'll take you a couple of minutes to do them all but please do take the time and do them all.

 

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

 

Darko

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almost 5 years ago - EA_Darko - Direct link

Can you share the UO Trace you ran when you did the troubleshooting steps @jacobcuh? This will allow us to take a look at your connection. 


Darko

almost 5 years ago - EA_Darko - Direct link

Can you share the UO Trace you ran when you did the troubleshooting steps @jacobcuh? This will allow us to take a look at your connection. 


Darko

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almost 5 years ago - EA_Darko - Direct link

When an issue such as this appear we need to troubleshoot them @uJamBo. I've been playing Apex Legends on and off throughout the day and not see any issues. If you are seeing an issue then we would ask that you go through the troubleshooting steps I posted above and share your UO Trace with us. Generally, if there was an issue with the servers it would affect everyone and not just a few. As the number of reports is so low we need as much information as possible to investigate.  


Darko

almost 5 years ago - EA_Darko - Direct link

When an issue such as this appear we need to troubleshoot them @uJamBo. I've been playing Apex Legends on and off throughout the day and not see any issues. If you are seeing an issue then we would ask that you go through the troubleshooting steps I posted above and share your UO Trace with us. Generally, if there was an issue with the servers it would affect everyone and not just a few. As the number of reports is so low we need as much information as possible to investigate.  


Darko

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almost 5 years ago - EA_Darko - Direct link

I have seen that error message before @Sp4ceB4lls. Users in this thread found a solution so if you have a little time can you go through the steps in the accepted solution to see if it helps: https://answers.ea.com/t5/Technical-Issues/Apex-error-code-leaf-PC/td-p/7882416

 

Darko

almost 5 years ago - EA_Darko - Direct link

I have seen that error message before @Sp4ceb4lls. Users in this thread found a solution so if you have a little time can you go through the steps in the accepted solution to see if it helps: https://answers.ea.com/t5/Technical-Issues/Apex-error-code-leaf-PC/td-p/7882416

 

Darko

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