EA_Darko

EA_Darko



10 Jun

Comment
    EA_Darko on Support Forums - Thread - Direct

Did you try the steps linked above @leeknow251089?

Darko 

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Comment
    EA_Darko on Support Forums - Thread - Direct

Hey @Peposhakeikeo understand that you are frustrated but the only people who can assist you is our TOS team.


They can provide you all the info related to your sanction and are the only ones with access to this: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

Darko

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30 May

Comment
    EA_Darko on Forums - Thread - Direct

Hey all, if you are in-game and suspect another user of breaking the rules or cheating then you can report them here: https://help.ea.com/ca/help/faq/report-players-for-cheating-abuse-and-harassment/

 

Darko 

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27 May

Comment
    EA_Darko on Support Forums - Thread - Direct

Like mana from heaven @EisenPierrot.

 

Not really something that we can help with on AHQ, so the best thing I can recommend is to chat with our live support and they may be able to see where they came from: https://help.ea.com/en/help-home/


Darko

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26 May

Comment
    EA_Darko on Support Forums - Thread - Direct

Issues with one game does not mean it is not connection @Stretchonutcho. It's all about bandwidth and if you are seeing issues then it can only be evident in one game.


Darko

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21 May

Comment
    EA_Darko on Support Forums - Thread - Direct

Sounds like it me be connction issues @Stretchonutcho so let's take a look here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

Let me know if it helps in any way.


Darko 

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16 May

Comment
    EA_Darko on Forums - Thread - Direct

IF that is what our team has stated @Milli0286 then there is nothing we can do to change this on AHQ.


Darko 

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15 May

Comment
    EA_Darko on Forums - Thread - Direct

If you have a ban on your account @Milli0286 you will need to speak with our TOS team: https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

Darko

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Comment
    EA_Darko on Forums - Thread - Direct
Do you have a TOS sanction on your account @Milli0286?

Darko Darko.png

14 May

Comment
    EA_Darko on Forums - Thread - Direct

Hey @Milli0286 if the team has responded to you then you need to reply directly to the email the team sent you.


Darko

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Comment
    EA_Darko on Support Forums - Thread - Direct

Hey @IcyAlp you can find all the information related to trusted retailers here: https://help.ea.com/en/help/faq/where-to-buy-ea-games-v2/

 

Best of luck with it.

 

Darko

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Comment
    EA_Darko on Forums - Thread - Direct

Sorry to hear that @GwenAlvarez-A36.

 

As the mobile game has been delisted this would mean that it is unlikely to be brought back. 

 

We can pass your feedback on to the team but would ask that you not get your hopes up.

 

If gaming is having a negative effect on your health there is no harm in taking a break. 

 

Darko 

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Comment
    EA_Darko on Forums - Thread - Direct

Hey @Milli0286 have you responded back to the email you received from the team? 

 

Darko

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13 May

Comment
    EA_Darko on Support Forums - Thread - Direct

Hey @IcyAlp where did you purchase the points and on what platform?

 

Darko

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Comment
    EA_Darko on Support Forums - Thread - Direct

You will need to direct any questions trusted to your ban to our TOS team @GM-ZeisHautenhttps://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

They are the only ones who can assist. 

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Comment
    EA_Darko on Support Forums - Thread - Direct

Hey @Stretchonutcho with which game is this, on what platform?

 

Have you tried any troubleshooting?

 

Darko

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24 Apr

Comment
    EA_Darko on Support Forums - Thread - Direct

Can you grab me a screenshot @machiiii?

 

Darko

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23 Apr

Comment
    EA_Darko on Support Forums - Thread - Direct

What happens when you cannot send a message @machiiii?


Darko 

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Comment
    EA_Darko on Forums - Thread - Direct

You will need to speak to our Terms of Service team @sunghee9401.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

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Comment
    EA_Darko on Support Forums - Thread - Direct

 

Hey @machiiii the process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

  1. Click ...
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