For help with missing content please get in touch with the live support team. You can reach them using the steps outlined in this guide: How to contact support
More info on this can be found here as well.
Select the game or EA App
Then select Platform
Manage my Account
Chose the appropriate option
＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.