@whosempathy If you clear the cache and browser history from that browser, and it still does not work, try swapping to mobile or a different browser. If you continue to run into the same issue, we suggest reaching out to support. They can add that to your account with no issues.
Players can contact our live support team on our ...
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Repair/Verify your game based on which client you are launching from
Delete Windows Temp Files
@SigmaGamingYT186 Gotcha, have you repaired the game, or cleared cache or anything to see if that works since the update?
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@SigmaGamingYT186 With the last update that was pushed, since this morning, have you been getting any type of anti-cheat error or other errors when you launch?
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@Randyatm If the ban came from Steam, you would need to reach out to Steam on that. If it was an email and a sanction from EA, you can reach out to Terms of Service to Appeal the ban. If it was 3 days, you may be unbanned before they actually see th...
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@iphresh7 I can see in the image that an account is logged in. Make sure no account is logging into the help site when you follow the steps.
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@NanTongDaWang If it still happening when you get up and try again let me know.
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@NanTongDaWang It is easier to paste info on how the site works to avoid players replying back asking how the site works. Not everything is copy and paste.
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@meisbald you can use any other id like to the account for them to locate it. Steam/EA ID, console IDs. You can list that when you create a case. As long as they can find it, that is what matters.
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For help with missing content please get in touch with the live support team. You can reach them using the steps outlined in this guide: How to contact support
More info on this can be found ...
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I'm afraid we are unable to assist with issues relating to account bans here on the forums.
If you haven't already appealed to our Terms of Service team, you can create an appeal here to get started with that process.
...
Read moreHey everyone,
Wanted to drop info on coins not being received.
Anytime coins are purchased, the system has a 24-hour processing time which means they may not always be received right away. Playing more games is the fastest way to get these to sync up.
If you are on a console and playing on the current gen, you can log into one of the previous gen consoles and play a match and this helps sync them up.
If you are on a PC and you play through Steam, for example, you can log into the EA App and sync up. If it goes past 24 hours you will need to reach out live support so that they can take a look at the account. More info on this can be located ...
@maxei4 For this one, we don't assist with missing badges as we cannot make changes to accounts over the forums
You can contact our live support at help.ea.com. To request a chat or open a case through email:
Select the game or EA App
Then select Platform
Manage my Account or missing content
Chose the appropriate option
@zdy770516 If it still shows the wrong accounts even though you linked the accounts and everything is actually fine, unlink the accounts again, reset the EA account password and then relink them. It's about getting the account synced back up.
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@AlphaMacg Happy to hear it was resolved. So the best thing to do for this if it happens again is log in to like an Xbox One, or any one of the previous-gen consoles if you can.
Since they are account based, once you log in it should naturally just sync up with your account and add them.
The following also help with situations like this for most game currency in general
Read more@AlphaMacg Which platform were the coins purchased on?
When you try to contact live chat what happens?
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