[2021] game freeze and unplayable

Hi @AbstractedSpike, 

Did you notice any of the red in-game performance icons coming up when this was happening? 

@AbstractedSpike 

Got it, thanks!

I believe the sound icon just means that your in-game volume is maxed out, so I don't think that's connected to the freezing issues. 

Can we try a few things to see if we can help with this? When you've got the chance I'd recommend starting off with the basic connectivity steps from the EA Help website. If you're still seeing any problems after that check out the PlayStation-specific steps as well. 

Let me know how that goes once you've had the chance to give it a shot. Thanks!

@AbstractedSpike 

Were you able to try running through the steps I linked in my last post? Are you still seeing the same issues?