EA_Kent

EA_Kent


Yesterday

Comment
    EA_Kent on Forums - Thread - Direct

Hi everyone, 


Marking this as a solution just for visibility. We're still working on fixing this issue. 



Thanks for the reports!

 

We're currently looking into the "server shutting down" errors. We'll follow up here if we have updates to share. 


Thanks for bearing with us on this!

 

 

 

/Kent

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Comment
    EA_Kent on Forums - Thread - Direct

Hi everyone, 


Thanks for the reports on this. Can you confirm which platform(s) you're playing on for me? 

 

 

/Kent

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Comment
    EA_Kent on Forums - Thread - Direct

Hi @just_a_alicat

 

You can find more information on how to create a case with EA Help over at the EA Help website. The team also works on ...

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16 Apr

Comment
    EA_Kent on Forums - Thread - Direct

Hey @9bc8muj71rup


The EA Help team usually asks for some specific screenshots. You can find more information on what they're looking for over at the EA Help website. Look for the section on that article that says Digital Console Purchases, and then you should see the Xbox steps below that. 

 

If you're able to get those screenshots please send them to the EA Help team, and they can go from there. 

 

 

/Kent

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Comment
    EA_Kent on Forums - Thread - Direct

@astroph1le 

 

Got it, thanks! You and your brother are both using the same Windows user account? 

 

 

/Kent

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15 Apr

Comment
    EA_Kent on Forums - Thread - Direct

@astroph1le 


Sounds good! Let me know what you find out when you have the chance. 

 

 

/Kent

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Comment
    EA_Kent on Forums - Thread - Direct

Hey @gasmask231

Were you able to try running through the steps I recommended earlier in this thread? If you're still having trouble after that can you let me know which platform you're playing on? 

 

 

/Kent

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14 Apr

Comment
    EA_Kent on Forums - Thread - Direct

Hey @10380712

 

The damage badges don't actually unlock during the Second Chance LTM, I'm afraid. 

 

 

/Kent

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Comment
    EA_Kent on Forums - Thread - Direct

Hey there, 

 

Can we try running through some troubleshooting steps to see if we can help with the issues you've been seeing? When you have the chance I'd recommend starting off with the basic connectivity troubleshooting steps from the EA Help website. 

 

If you're still running into the same issues after that check out the ...

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Comment
    EA_Kent on Forums - Thread - Direct

Hey @naebex,


The Apex Legends team is investigating some issues with the fill/no-fill options not working properly. It sounds like that's most likely what's happening in this case. The issue has been added to the Apex Tracker, but at the moment we don't have a time frame on when it may be resolved. I'd recommend keeping an eye on the tracker for updates. 


Thanks for your pat...

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Comment
    EA_Kent on Forums - Thread - Direct

Hi @Tateristig

 

That error message usually means the connection has timed out. Can we try running through some connection troubleshooting to see if we can help stop it from happening? 

 

When you have the chance I'd recommend starting off with the basic connectivity troubleshooting steps from the EA Help website. If you're still having any trouble after that check out the ...

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Comment
    EA_Kent on Forums - Thread - Direct

@Cowboy8825 

 

No worries! Thanks for following up and letting me know. I really appreciate it. Thumbs up

 

 

/Kent

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13 Apr

Comment
    EA_Kent on Forums - Thread - Direct

Hey @MDcf_95


We should try some troubleshooting to see if we can help stop these errors you've been getting. First, I'd recommend starting off with the basic connection troubleshooting steps from the EA Help website to see how that goes. 

 

If the same thing is still happenin...

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Comment
    EA_Kent on Forums - Thread - Direct

@BlazeLight1 

 

Thanks for sharing!

 

 

/Kent

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Comment
    EA_Kent on Forums - Thread - Direct

@Tweeranosaurus 

 

You're welcome! Thumbs up

 

 

/Kent

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Comment
    EA_Kent on Forums - Thread - Direct

Hey @Cowboy8825

 

Are you still having any trouble seeing the challenges for weeks 8 and 9? 

 

 

/Kent

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Comment
    EA_Kent on Forums - Thread - Direct

@LHyenaz 

 

Thank you for following up! It's good to hear it's working for you now! Thumbs up

 

 

/Kent

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Comment
    EA_Kent on Forums - Thread - Direct

Hey @Minilisk17

 

Which platform are you playing on? 

 

 

/Kent

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Comment
    EA_Kent on Forums - Thread - Direct

@Murchmeister 

 

Got it, thanks!

 

As far as I know that shouldn't have caused any issues. I wanted to see if you had changed the email on the account because recently there was an issue that was causing some progress to disappear when changing the email. It doesn't sounds like that's what happened in this case, though. 


When you have the chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. I'm afraid that we don't have the ability to look into missing content here on Answers HQ. 

 

For more details on how to set up a case with them visit the ...

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10 Apr

Comment
    EA_Kent on Forums - Thread - Direct

Hey @iyaan69


Can we try running through some troubleshooting steps to see if we can help get you up and running? 

 

When you have the chance I'd recommend starting with the basic connectivity troubleshooting steps from the EA Help website first to see how that goes. If you're...

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