EA_Kent

EA_Kent


13 Aug

Comment
    EA_Kent on Support Forums - Thread - Direct

Hi @NAMassacre


Which platform are you playing on? 

Kent.png

30 Jul

Comment
    EA_Kent on Support Forums - Thread - Direct

Hey @Arwithout

 

Thanks for the info!

 

Are you seeing any of the in-game performance icons pop up when you notice this happening? 

Kent.png

29 Jul

Comment
    EA_Kent on Forums - Thread - Direct

Hey @Mush1364

 

That isn't information that we would share for security and privacy reasons. 

Kent.png

26 Jul

Comment
    EA_Kent on Support Forums - Thread - Direct

Hi @vizion100k

 

Were you able to try resetting the password for your EA Account to see if that makes any difference for you? Sometimes that can do the trick with issues like this. 

 

If you need more info on how to reset the password check out the ...

Read more

18 Jul

Comment
    EA_Kent on Support Forums - Thread - Direct

Hi @TEXASTESLA

 

A code: snake error doesn't always mean your account has been banned or suspended. I see it come up sometimes just for connection issues. 

 

We can try out some troubleshooting to see if we can help you get back up and running. Were you able to try running through the steps I linked in my post above to see if that makes a difference for you? 

Kent.png
Comment
    EA_Kent on Support Forums - Thread - Direct

Hi everyone, 


Since this is an older thread that's been inactive for quite a while I am going to lock it to prevent necro-posting. 

 

If you need help with something please feel free to create a new thread, and we can take a look. 

Kent.png

14 Jul

Comment
    EA_Kent on Support Forums - Thread - Direct

Hi everyone, 


Since this is an older thread that's been inactive for a bit, I am going to lock it to prevent necro-posting. 

 

If you need some help with a similar issue please feel free to create a new thread. Thanks! 

Kent.png

11 Jul

Comment
    EA_Kent on Support Forums - Thread - Direct

@TiiGx93 wrote:

This issue seems to be related to corrupted assets, these cannot be repaired automatically and therefore you'll have to delete them manually.

Try navigating to this directory:

C:\Users\"Your Username"\Saved Games\Respawn\Apex

Once you're there, remove the "assets" folder, once you've restarted the game it should redownload some of this content.


Thanks for sharing! 

Kent.png

08 Jul

Comment
    EA_Kent on Support Forums - Thread - Direct

Hi everyone, 

 

Since this is an older thread that's been inactive for some time, I am going to lock it to prevent necro-posting. 

 

If you need some help with a similar issue please feel free to create a new thread. 

 

Thanks! 

Kent.png

27 Jun

Comment
    EA_Kent on Support Forums - Thread - Direct

Hi @eU_Generox

 

Have you had a chance to try repairing the game to see if that helps at all? 

 

If you're playing through Origin you can right-click on Apex Legends in your Library, and you'll see a Repair option when the menu pops up. If you're using Steam, try verifying the integrity of the game files to see if that helps. For more info on how to verify the file integrity check out the Steam Support website

 

Let me know how that goes when you've had the chance to give it...

Read more

15 Jun

Comment
    EA_Kent on Support Forums - Thread - Direct

Hi @mrg_morning

 

I think it would be best to reach out to the EA Help team so they can pull up your account and take a look. They may be able to see what's preventing you from logging in. 

 

You can find more info on how to set up a case with them at the EA Help website. You can also spea...

Read more
Comment
    EA_Kent on Support Forums - Thread - Direct

Thanks for the updates!

 

If you're playing on PC would you mind sharing a DxDiag so we can take a look? For more info on how to pull one up check out the EA Help website. 

 

Once you have the text file please attach it to this thread. Thanks! 

Kent.png

06 Jun

Comment
    EA_Kent on Support Forums - Thread - Direct

Hey @BANSINOFGREED33

 

I split your post off to a new thread since the original had been inactive for a bit. 

 

There are some steps we can try that might help with the errors you've been seeing. A good place to start off would be with the basic and ...

Read more

01 Jun

Comment
    EA_Kent on Support Forums - Thread - Direct

Hey @TheJMartinio

 

Were you able to get those coins added? 

Kent.png

24 May

Comment
    EA_Kent on Support Forums - Thread - Direct

Hi @eiitellsam

 

If you still aren't seeing the coins you purchased, please reach out to the EA Help team so they can help out with that. 

 

You can find more info on how to set up a case with the team at the EA Help website. You can also speak with the team over ...

Read more
Comment
    EA_Kent on Support Forums - Thread - Direct

Hi @kynicalAlt


If you're still running into the same error can you try resetting your EA Account password to see if that helps? Sometimes that can do the trick with errors like this. 

 

You can find more info on how to reset the account password at the ...

Read more
Comment
    EA_Kent on Support Forums - Thread - Direct

Hey @Taunme


Have you had the chance to try repairing the game to see if that makes any difference? 


If you're using Origin you can right-click on the game in your Library and click the Repair option when the menu pops up. If you're using Steam, try verifying the integrity of the game files to see if that helps. You can find more info on how to verify the file integrity at the Steam S...

Read more

23 May

Comment
    EA_Kent on Support Forums - Thread - Direct

@ParGenie2781703 

 

Thank you for giving that a try. 


I think it would be best to reach out to the EA Help team so they can take a look at your account. They may be able to see if there's an issue that would be preventing you from logging in. 

 

For more info on how you can set up a case with the team check out the ...

Read more
Comment
    EA_Kent on Support Forums - Thread - Direct

Hi there, 


Since this is an older post that has been inactive for a couple years I am going to lock this post to prevent necro-posting. 

 

If you need some help with a similar issue please feel free to create a new thread, and we can take a look. 

Kent.png
Comment
    EA_Kent on Support Forums - Thread - Direct

Hey there, 

 

When you've got the chance can you try starting up your PC in a Clean Boot to test and see if that helps? I'm curious if something else running might be related to the crashes, and that could help get around it. 

 

For more info on how you can set up a Clean Boot check out the EA Help website. Please let me know how that goes when you've had the chance to give it a try. Thanks! 

Kent.png... Read more