EA_Kent

Hi everyone, 

Marking this as a solution just for visibility. We're still working on fixing this issue. 

Thanks for the reports!

We're currently looking into the "server shutting down" errors. We'll follow up here if we have updates to share. 

Thanks for bearing with us on this!

/Kent

Hi everyone, 

Thanks for the reports on this. Can you confirm which platform(s) you're playing on for me? 

/Kent

Hi @just_a_alicat, 

You can find more information on how to create a case with EA Help over at the EA Help website. The team also works on ...

Hey @9bc8muj71rup, 

The EA Help team usually asks for some specific screenshots. You can find more information on what they're looking for over at the EA Help website. Look for the section on that article that says Digital Console Purchases, and then you should see the Xbox steps below that. 

If you're able to get those screenshots please send them to the EA Help team, and they can go from there. 

/Kent

@astroph1le 

Got it, thanks! You and your brother are both using the same Windows user account? 

/Kent

@astroph1le 

Sounds good! Let me know what you find out when you have the chance. 

/Kent

Hey @gasmask231, 

Were you able to try running through the steps I recommended earlier in this thread? If you're still having trouble after that can you let me know which platform you're playing on? 

/Kent

Hey @10380712, 

The damage badges don't actually unlock during the Second Chance LTM, I'm afraid. 

/Kent

Hey there, 

Can we try running through some troubleshooting steps to see if we can help with the issues you've been seeing? When you have the chance I'd recommend starting off with the basic connectivity troubleshooting steps from the EA Help website. 

If you're still running into the same issues after that check out the ...

Hey @naebex,

The Apex Legends team is investigating some issues with the fill/no-fill options not working properly. It sounds like that's most likely what's happening in this case. The issue has been added to the Apex Tracker, but at the moment we don't have a time frame on when it may be resolved. I'd recommend keeping an eye on the tracker for updates. 

Thanks for your pat...

Hi @Tateristig, 

That error message usually means the connection has timed out. Can we try running through some connection troubleshooting to see if we can help stop it from happening? 

When you have the chance I'd recommend starting off with the basic connectivity troubleshooting steps from the EA Help website. If you're still having any trouble after that check out the ...

@Cowboy8825 

No worries! Thanks for following up and letting me know. I really appreciate it. 

/Kent

Hey @MDcf_95, 

We should try some troubleshooting to see if we can help stop these errors you've been getting. First, I'd recommend starting off with the basic connection troubleshooting steps from the EA Help website to see how that goes. 

If the same thing is still happenin...

@BlazeLight1 

Thanks for sharing!

/Kent

@Tweeranosaurus 

You're welcome! 

/Kent

Hey @Cowboy8825, 

Are you still having any trouble seeing the challenges for weeks 8 and 9? 

/Kent

@LHyenaz 

Thank you for following up! It's good to hear it's working for you now! 

/Kent

Hey @Minilisk17, 

Which platform are you playing on? 

/Kent

@Murchmeister 

Got it, thanks!

As far as I know that shouldn't have caused any issues. I wanted to see if you had changed the email on the account because recently there was an issue that was causing some progress to disappear when changing the email. It doesn't sounds like that's what happened in this case, though. 

When you have the chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. I'm afraid that we don't have the ability to look into missing content here on Answers HQ. 

For more details on how to set up a case with them visit the ...

Hey @iyaan69, 

Can we try running through some troubleshooting steps to see if we can help get you up and running? 

When you have the chance I'd recommend starting with the basic connectivity troubleshooting steps from the EA Help website first to see how that goes. If you're...