EA_Kent

EA_Kent


23 May

Comment
    EA_Kent on Support Forums - Thread - Direct

@ParGenie2781703 

 

Thank you for giving that a try. 


I think it would be best to reach out to the EA Help team so they can take a look at your account. They may be able to see if there's an issue that would be preventing you from logging in. 

 

For more info on how you can set up a case with the team check out the ...

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    EA_Kent on Support Forums - Thread - Direct

Hi there, 


Since this is an older post that has been inactive for a couple years I am going to lock this post to prevent necro-posting. 

 

If you need some help with a similar issue please feel free to create a new thread, and we can take a look. 

Kent.png
Comment
    EA_Kent on Support Forums - Thread - Direct

Hey there, 

 

When you've got the chance can you try starting up your PC in a Clean Boot to test and see if that helps? I'm curious if something else running might be related to the crashes, and that could help get around it. 

 

For more info on how you can set up a Clean Boot check out the EA Help website. Please let me know how that goes when you've had the chance to give it a try. Thanks! 

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17 May

Comment
    EA_Kent on Support Forums - Thread - Direct

Hi @ych925x5s4av

 

Are you also playing on Xbox, or do you play on a different platform? 

Kent.png

16 May

Comment
    EA_Kent on Support Forums - Thread - Direct

Hey @Wil5oh


That is definitely weird. It hasn't happened again since then? 

Kent.png

15 May

Comment
    EA_Kent on Support Forums - Thread - Direct

Hi @BERG111

 

Were you able to try connecting to any other datacenters? Are you still running into prediction errors? 

Kent.png
Comment
    EA_Kent on Support Forums - Thread - Direct

Hi @Wil5oh


Do you know if your friend has cross-play enabled in his Xbox privacy settings? 

Kent.png

12 May

Comment
    EA_Kent on Support Forums - Thread - Direct

Hi all,

 

Since this is an older thread that has been inactive for a while, I am going to lock it to prevent necro-posting. 

 

If you need some help with a similar issue please feel free to create a new thread, and we can take a look. Thanks! 

Kent.png

11 May

Comment
    EA_Kent on Support Forums - Thread - Direct

Hey @steviervaughan


I'm sorry to hear this is still giving you trouble. 


Have you been keeping an eye on your temperatures and hardware usage while Apex Legends is running? Have you noticed anything out of the ordinary there? 

Kent.png

09 May

Comment
    EA_Kent on Support Forums - Thread - Direct

@jremill 

 

You're welcome! I'm glad to hear it helped. Thanks for letting me know. Thumbs up

Kent.png
Comment
    EA_Kent on Support Forums - Thread - Direct

@Twitch_admktv 

 

Is it only happening when AnyDesk is running? If so, it sounds like it could be conflicting with Easy AntiCheat. There are some applications that can set off EAC if you have them running while you're trying to launch Apex Legends. 

Kent.png

08 May

Comment
    EA_Kent on Support Forums - Thread - Direct

Hi @Shadow968782

 

I'm afraid we can't help with the lost RP, but we should try out some troubleshooting to see if we can help stop these disconnections from happening. 


A good place to start is with the basic and ...

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Comment
    EA_Kent on Support Forums - Thread - Direct

Hey @davethehoff

 

I think it might be best to get in touch with the EA Help team so they can take a look at your account and make sure it's secure. 

 

For more details on how you can set up a case with the team check out the EA Help website. If you prefer, you can also speak with them over ...

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Comment
    EA_Kent on Support Forums - Thread - Direct

Hi @gbgkgur

 

There are a few things we can try that might help with the issues you've been seeing. 

 

When you've got the chance please try running through the basic and ...

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Comment
    EA_Kent on Support Forums - Thread - Direct

Hi @shankprime

 

I'm afraid that missing content isn't something we can help with here on Answers HQ. The EA Help team should have a process in place to assist with missing coins. 

 

When you have the chance please follow up with them so they can take another look and see if they can recover those coins. You can find more info on how to set up a case with the team at the EA Help website. You can also speak with them over ...

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Comment
    EA_Kent on Support Forums - Thread - Direct

Hi @jremill

 

There are some other steps we can try which could help with this. 

 

When you've got the chance please try running through the basic and ...

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Comment
    EA_Kent on Support Forums - Thread - Direct

Hey @Tygakills

 

I'm afraid that an EA Account can only be linked to one Prime Gaming account for the lifetime of the account. If you unlink your EA Account from Prime Gaming, I'm afraid it wouldn't be possible to link it to a different account. 


If you're having trouble accessing the Amazon Prime account that it's linked with I think it would be best to get in touch with Amazon Support to see if they can help you recover the account. You can find more info on how to reach them at the Amazon Support website

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Comment
    EA_Kent on Support Forums - Thread - Direct

Hey @Twitch_admktv

 

Thanks! I appreciate that. 

 

It sounds like something is corrupting the file or blocking the game from accessing it. Have you double-checked to make sure there's an exception for Apex Legends in your security software? I've seen some cases where that can lead to similar issues. 

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Comment
    EA_Kent on Support Forums - Thread - Direct

Hey @MasTerMinD1064

 

Uninstalling and reinstalling shouldn't have caused you to lose any progress since that's all saved on the servers, not locally. 


Did you unlink your Xbox account from the EA Account where you had originally linked it? 

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Comment
    EA_Kent on Support Forums - Thread - Direct

@ApruvV 

 

I'd recommend getting in touch with the EA Help team to see if they can help with that. 


For more details on how you can set up a case with them check out the EA Help website. You can also speak with the team over ...

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