The recent update that went out a few days ago should have helped with this issue. Have you had the chance to try playing since the update? Are you still having any trouble?
If you haven't already, please reach out to the EA Help team so they can pull up your account and take a look. They may be able to help get this figured out, but I'm afraid it isn't something we would be able to look into here on Answers HQ.
I'm afraid this isn't something we can help with here on Answers HQ.
Please get in touch with the EA Help team so they can take a look at your account and help with those coins. You can find more information on how to set up a case with them at the EA Help website. You can als...Read more
Thank you for the updates!
Looking at the DxDiag you attached I noticed a few Windows processes in the error logs. Have you tried running the Windows System File Checker to see if that helps? If there are any issues with corrupted Windows files that might help with this.
For more info on how to run the tool check out the Microsoft Support website. Let me know if you're still having any issues after that. Thanks!... Read more
Even if you choose the "can't log in" option on the EA Help site it keeps sending you to Answers HQ?
Got it, thanks!
Before anything else, have you had the chance to try repairing the game to see if that helps? If you're using Origin you can right-click on Apex Legends in your Library and click on the Repair option when the menu pops up.
If you're using Steam try verifying the integrity of the game files to see if that helps. You can find more info on how to verify the file integrity at the ...Read more
Without being able to see the IPs I'm not sure where hop 2 is located. If it's an internal network IP it could be part of the same issue that's affecting hop 1. If it's an external IP, it might point to an issue with the infrastructure in your area.
The 100% packet loss means that hop just didn't respond to the ping. Some datacenters don't respond to pings at all for security reasons, so seeing 100% packet loss on a trace route isn't unusual.
The lack of an entry for hop 7 could point to closed network ports. Sometimes that can cause hops to time out when you run a trace route.... Read more
I think it would be best to get in touch with the EA Help team so they can take a look at your account. They might be able to help you get that sorted, but I'm afraid it isn't something we could look into over Answers HQ.
When you've got the chance please reach out to the EA Help team so they can take a look at your account. I'm afraid we can't help with missing content here on Answers HQ.
Looking at the UO Trace I can see some packet loss happening on the first hop. This would be the connection from your PC to your home router/modem. If there's packet loss happening on that first hop, there might be a connection issue within your home network.
What type of internet connection are you using? If it's a wifi connection, would it be possible to try connecting with a network cable instead? That way we can rule out any wifi signal issues as the reason for the packet loss.... Read more