[2021] prime gaming loot

Hey @fujibaby18, 

I think it would be best to get in touch with the EA Help team so they can take a look at your account. They might be able to help you get that sorted, but I'm afraid it isn't something we could look into over Answers HQ. 

For more details on how you can reach them check out the EA Help website. You can also speak with them over Twitter or Facebook instead, if you'd like. 

Hi @tcm02, 

If you haven't already, please reach out to the EA Help team so they can pull up your account and take a look. They may be able to help get this figured out, but I'm afraid it isn't something we would be able to look into here on Answers HQ.