over 3 years ago - EA_Mako - Direct link

Hey @aniqogata,

 

If your account was hacked and used for any activity that violates our User Agreement, it may be banned to prevent whoever got into the account from continuing that behavior.

 

You'll want to go through the steps below to make sure you've re-secured your account before we can look into restoring access for you.

https://help.ea.com/en-us/help/account/secure-hacked-ea-account/ 

 

This is not something we can address on the forums, so once you've re-secured the account, please reach out to an advisor and they'll be able to look into getting this cleared up for you from there. Thanks!

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