EA_Mako

EA_Mako


03 Dec

Comment
    EA_Mako on Support Forums - Thread - Direct
@Superstan47
If you're still not able to log in, I would reach out to an advisor so they can take a look over the account to see what else may be causing that to happen. Mako.png
Comment
    EA_Mako on Support Forums - Thread - Direct
@Superstan47
This link will let you update that information, though you'll need to be able to log into the account to do so.

https://help.ea.com/en/help/account/if-you-forgot-your-ea-account-id-or-password/#updateinfo

If you're unable to log in or reset your password through those steps, you'll need to reach out to an advisor with the link in my previous post for further assistance. Mako.png... Read more
Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @Superstan47,

 

If you're having trouble signing in you can try updating your login info with these steps.

 

If that's still not letting you login afterwards, please reach out to an advisor so they can look through the accou...

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02 Dec

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @ArenasRankPred,

 

Sorry to hear about the trouble you've had with this issue, especially when you were trying to bring that kind of language to our attention.

 

Our ToS team is taking another look to get this cleared up and should be reaching out to you shortly with an update. Standard smile

 

Thanks for letting us know, please keep an eye out for that email!

Mako.png... Read more

29 Nov

Ban

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @xvpro10,

 

You'll need to appeal any account actions with our Terms of Service team through the information here:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/ 

 

We're unable to review any account actions wha...

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Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @darkedgy,

 

If you open a new case and state that you'd like to make a complaint, the advisor will walk through that process with you.

 

You can find information on how to access your data here, or for any GDPR requests you'll need to speak with an advisor and they can...

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23 Nov

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @Lazarusopus2025,

 

I'm afraid we're unable to make any account changes on the forums, so if the account is linked to an email you're unable to access you would need to verify some additional account information so we can help get that updated. 

 

Please reach out to an advisor and they'll be able to take a...

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Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @darkedgy,

 

I'm afraid we're unable to make any account changes or review these types of situations on the forums as we aren't able to verify or discuss any account information in a public space.

 

This will involve recovering the old account or verifying enough information for an advisor to be able to make those changes for you, so to do that you would need to reach back out and speak with another advisor.

Mako.png... Read more

20 Nov

Comment
    EA_Mako on Forums - Thread - Direct

Sorry @OneMeanDragon, I'm not sure why you would have been directed to speak with us about a refund.

 

If this game was purchased on PS4, that transaction would go through Sony's billing systems. 

 

We have no access to those and would not be able to provide refunds for transactions that didn't go through our own billing system. You'll need to speak with PlayStation Support again to look into that further. 

Mako.png

16 Nov

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @94430f89,

 

If you've already submitted an appeal with these steps, that's definitely the right thing to do in this case. Those will go to our Terms of Service team to investigate the situation, and they'll reach back out to you via email as soon as that investigation is complete.

 

In the meantime, I would definitely suggest going through ...

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15 Nov

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @CrimsonSmok,

 

Generally if you're seeing the initial loading screen pop up but the game won't actually launch afterwards, there's a conflict with another program that may be preventing this from launching properly.

 

I would make sure you're running the game as an Administrator, then go through the steps over on this page to help make sure no other ...

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12 Nov

Comment
    EA_Mako on Forums - Thread - Direct

Hey @iov2eu,

 

Any questions about an account action will need to be directed to our Terms of Service team.

 

I'm afraid we're not able to provide any additional details or review an action on the forums, sorry. 

Mako.png... Read more

10 Nov

Comment
    EA_Mako on Support Forums - Thread - Direct
Unfortunately not, sorry @Made_Bademosi.

All in-game purchases are final and cannot be refunded or swapped for a different currency type.

This is a pretty old thread so I'll be locking it here to avoid continued necro-posting, thanks! Mako.png

04 Nov

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @lcy-TTV, given what you've tried and what @ryzxnez1 has mentioned here, going through the steps below on Flushing DNS and changing your DNS in particular would likely be the best bet.

 

This should walk you through updating those settings if you'd like to give that a try to see if it changes anything for you.

...

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03 Nov

Comment
    EA_Mako on Support Forums - Thread - Direct

@Vention 

If you'd like to look into deleting your account entirely, I would be sure to check through the article here very carefully first. That will go into all the details of what's going to be affected by deleting the account instead of using a different email address for a new account. 

 

If you'd like to proceed with deleting the account after that point, please ...

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Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @Vention,

 

Sorry to hear that you had lost control of your main Steam account. That's certainly a pretty devastating blow for any gamer, aside from the issues that's caused with Apex here.

 

When it comes to unlinking and re-linking different accounts however, you can find all the details about this process here: 

https://help.ea.com/en/help/account/unlink-gaming-accounts-...

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Comment
    EA_Mako on Support Forums - Thread - Direct
Great to hear it @BigFattMonkey!

I haven't made any changes to your account.

This charm has a different name in-game and sounds like it was there under this different name the whole time. I'm sorry for the confusion.

Since this appeared you shouldn't have any issues next time around, but feel free to reach out if you do run into any trouble. Mako.png
Comment
    EA_Mako on Support Forums - Thread - Direct

@BigFattMonkey
The Ranger charm is called "Big Dog" in Apex Legends. Can you log into the game and see if you have the "Big Dog" charm?

 

bigdog.png

Mako.png
Comment
    EA_Mako on Support Forums - Thread - Direct
@BigFattMonkey
Which charm are you trying to locate? Mako.png
Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @BigFattMonkey,

 

Sorry to hear you've had so much trouble finding this charm.

 

Just to be sure, this was the Ranger charm from last month, is that correct?

If so, can you check your charms for "Big Dog" instead? This one has a different name in-game so I'd like to be sure you don't have it under that name instead. Thanks! 

Mako.png