EA_Mako

EA_Mako


31 Jan

Comment
    EA_Mako on Forums - Thread - Direct

Locking this thread down before it gets too off-track.

 

We are unable to review or change any bans on AHQ, so you'll need to submit an appeal to have our Terms of Service team take a look at this type of situation.

 

You're welcome to submit an additional appeal if you've already heard back from them once, though if it reaches the point where they mention no additional appeals will be reviewed, that is final and not something we're able to further address either.

Mako.png... Read more

30 Jan

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @Vasi0069,

 

If you're encountering inappropriate chat in-game, please feel free to report it with these steps

 

We are unable to address reports on the forums so I have edited out your attachment showing some player names. Thanks!

Mako.png
Comment
    EA_Mako on Support Forums - Thread - Direct

Hey there,
 
This thread is quite a few years old and is being locked here to avoid further necroposting.
 
Feel free to create a new thread if there's a subject you're wanting to discuss that doesn't have a more recent topic, thanks!

Mako.png

25 Jan

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @CrazyDaMiao,

 

Unfortunately, the language this message was posted in is currently not supported on Answers HQ. At the moment you can get help here in the following languages:

 

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23 Jan

Comment
    EA_Mako on Support Forums - Thread - Direct

@kaymills 

Do you happen to know your husband's (public) Switch username? 

 

Thanks for the posts everyone, we're getting this all passed along to be investigated further.

Mako.png
Comment
    EA_Mako on Support Forums - Thread - Direct

@NatePlayz3 @tragicwave13 

Are you both seeing this on Switch as well, or a separate platform?

Mako.png

20 Jan

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey there,
 
This thread is quite old and is being locked here to avoid further necroposting.
 
If you believe your account was actioned incorrectly, please be sure to follow these steps to create an appeal so that can be reviewed, as it's not something we're able to investigate on the forums. Thanks!

Mako.png

13 Jan

Comment
    EA_Mako on Support Forums - Thread - Direct
Thank you for the added details @m0xin.

That's definitely highly unusual to say the least and we're looking to have this checked into further, but I don't have any other info currently. Mako.png

11 Jan

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @hazza1045,

 

Were you playing Apex on PlayStation before that change as well, or on a different platform?

 

If you were playing on a different platform, keep in mind that Apex Legends does not currently have cross-progression, so your content would be available on the platform where it was initially earned.

 

Similarly, if you were playing on PlayStation before but changed which account was linked, that content would remain on the account where it was first unlocked.

 

In this case it's typically best to ...

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10 Jan

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @gloomfilla,

 

I'm afraid we cannot review or make any changes to account actions on the forums.

 

While you may receive some templated replies, appeals are reviewed by actual members of our Terms of Service team and are not handled by bots.

 

You're welcome to ...

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Comment
    EA_Mako on Support Forums - Thread - Direct

Under investigation. Accepting as solution for visibility purposes only.

 

 

Hey everyone,

 

Thanks for the reports. Our teams have been looking into this issue and we'll provide what updates we can.

 

For now I'd definitely keep an eye on the Twitter thread below and we'll post additional info as it's available, thanks for hanging in there.

 

 

Mako.png

09 Jan

Comment
    EA_Mako on Forums - Thread - Direct

Hey @ugdpy,

 

First off, thank you for your efforts to help keep the community a friendly and welcoming place.

 

Taking the time to do what you can in that regard is absolutely appreciated, even if you don't always see the result you'd hoped.

 

On that particular note, here on AHQ we do not have direct visibility to see the content or context of a report and thus wouldn't be able to speak to why something was handled a certain way. 

 

There is also not an appeals process regarding reports you've made yourself, though I do see where you're coming from here and we can absolutely pass along the fee...

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05 Jan

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @SovietDucky,

 

Generally if you continue seeing a message prompting you to reset your password, it means your console account is already linked to an older EA Account.

 

That older EA Account is the one that would need to have a password reset completed for this to clear up.

 

If you no longer have access to the original account or just aren't having any luck wit...

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19 Dec

Comment
    EA_Mako on Forums - Thread - Direct

Hey @s666_JRodriguez,

 

I've edited your post as we cannot review these reports on the forums. If you didn't get a chance to report in-game, please check the steps below to report this to the appropriate team so action can be taken. Thank you for taking the time to bring that to our attention!

 

  • Don't "name and shame." If you see a suspected cheater, please ...
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Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @indy09brickyard,

 

If your EA Account is currently registered as a child account, you may see that message when trying to play certain titles online.

 

You should be able to follow these steps to get the account updated to your correct age if tha...

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13 Dec

Comment
    EA_Mako on Forums - Thread - Direct

Hey @SilverRaven19,

 

At this point these lobbies are typically only provided for certain community tournaments, so they're unfortunately not something we can guarantee on request.

 

That said, please check out this page for more information regarding community tournaments, including an email towards the bottom that can be used for any other requests or questions.

 

This is agai...

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11 Dec

Comment
    EA_Mako on Support Forums - Thread - Direct
Hey @No_a_joke, sorry to hear you'd accidentally picked up a different heirloom. I know those can be far and few between so that would be disappointing for sure if it's not the one you'd planned.

At this time we're unable to exchange or otherwise reverse in-game purchases including heirlooms I'm afraid, sorry.

Thanks for taking the time to post this feedback for us, it's always appreciated! Mako.png
Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @richigutt,

 

Sorry to hear about the trouble here.

 

If you're seeing this happen consistently that may point to a connection issue in which case it could be worth going through some ...

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08 Dec

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @2ez4me2play,

 

I'm afraid we are unable to review any bans or suspensions on the forums.

 

If you feel an action was placed on the account incorrectly, please create an appeal with these steps so our Terms of Serv...

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Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @JetZedd,

 

This thread is quite old and will be locked here to avoid further necroposts.

 

If you're still running into an issue please feel free to create a new subject if there isn't a more recent thread on the topic you'd like to discuss, thanks! 

Mako.png