EA_Mako

Hey everyone, thanks for the reports.

 

This skin is indeed temporarily unavailable due to a bug as outlined below, thanks for the patience while we're having a look!

 

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@Respawn We pushed an update to @PlayApex this morning to address some issues:
-Voice and text chat not working while in a lobby is now resolved
-D.O.C. no longer reveals a cloaked Mirage
-Fixed an issue where VFX on Reactive Skins wasn't displaying correctly after swapping weapons
-Resolved some visual issues in PC lobbies
-Temporarily removed the Attrition G7 Scout Skin due to a bug

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Hey @ads944,   If you no longer have access to the email address registered to the EA account, you'll want to reach out to our support team directly so they can help update those account details.   If you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can take a l... Read more

Thanks for the update @LobazSeatCushion!

Thanks for the post @LobazSeatCushion,

We've passed this along to be checked into.

 

At the moment I'd make sure you've filed an appeal with the steps below as well, but if we get any other updates we'll be sure to share them!

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Hi @fengyeoxo,

If there were a breach in our systems, that would result in an announcement for the public. That was not the case.

I would suggest checking through the following information to make sure you're keeping your account details secure.

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Hi @fengyeoxo,

They may use templated responses to ensure the information being provided is consistent across similar cases, but at that point a situation has had multiple different members of the team confirm the activity that took place.

Unfortunately, if this has been reviewed multiple times to the point where our Terms of Service team has said further investigations won't be performed, that would be final.

Hey @fengyeoxo,

 

Just to confirm, if there's an account ban you'll want to create an appeal here so our Terms of Service team can review that situation again.

 

They would be best equipped to look into this further, rat...

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Hi @ar0ncz,

Unfortunately, that is incorrect and something may have been missed. As far as Apex Legends specifically, the account you're on has never launched Apex on any platform prior to last month.

If you played before that, then there is another account somewhere with that progress. That's what would need to be located in this case.

Hey @ar0ncz,

 

Do you have any other accounts where you may have played in the past?

 

While you've said the advisor mentioned this has been linked since 2018, this EA account had never launched Apex on PlayStation until very, very recently.

 

Unless you've only been playing a month or so, there would be another account with your actual Apex progress. That's the one you'd need to try and locate.

 

If you don't recall or can no longer access an older account, please reach back out to support so they can help try to regain access and/or update the account information as needed. We are unable to m...

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Hey @K9X_Anas,

 

Just to piggyback on the correct information @EA_Aljo has already provided, this is something you've created numerous threads about already.

 

I understand you disagree with the decision that was made, but this will not be changed here on the forums either. 

 

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Hey @simpledynamics,

 

If you're having any trouble with a code you've redeemed, it would be best to get in touch with the support team to see what other options they have to help out here. We are not able to discuss account details or make any changes here via the forums.

 

Depending on where the code was purchased, they made need ...

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Hey @luimusic,

 

If you don't have the option to unlink an account on your end, you'll need to get in touch with the support team so they can help out. Afraid we're not able to make any changes here on the forums.

  If you create a new case here and select Game Support > EA Account > I want to update my EA Account information, you should be able to get in touch with the support team so they can take a look. ... Read more

Hey @zxcvbnm3011,

 

This is a known issue. This heirloom is not currently purchasable until after the event. The server error will be removed shortly but you'll still be unable to purchase Raptor's Claw until after the event ends.

 

Sorry for any confusion!

Glad to hear that's now fixed @alawnianas, thanks for the update!

Thanks @alawnianas.

This shouldn't occur going forward, but some additional corrections may still need to be made for accounts already affected. That sounds like it may be the case here, once I have any further updates I'll let you know.

@HighPingAbuser 

Yes, there are many reasons you may be able to claim a code but cannot receive the coins. 

 

Please read the link I provided above.

 

For example, if you were given a code for a different region, while the code may appear to be claimed, you wouldn't be able to receive the coins. 

 

When you purchase codes from third parties, we cannot verify whether you're purchasing a code that's intended for your region, that wasn't previously used already, etc. This is why you'll need to speak with the retailer about a replacement or refund.

Hi @HighPingAbuser,

No, from the video we see that the code was claimed, but did not grant the coins because it was not a valid code.

@HighPingAbuser 

 

As we've discussed previously, if your code was not purchased from a trusted retailer, you'll need to speak with them regarding any issues with the code.

 

We cannot assist with codes purchased from other places. While you redeemed the code, it did not grant the coins because the code was invalid. 

 

There are many reasons a code may not grant ...

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