EA_Mako

Hi @SadDeathDay,

You should have also received an email detailing the length of the suspension or ban when the action was initially placed on the account.

I would check back through your email, including any spam, junk, or trash folders that may have filtered out replies from the @ea.com domain.

If you're not finding that, please just resume your case to have another advisor take a look at your question again, as we'd not be able to discuss that information here.

Hi @Uesugi_Tsuki,

We cannot assist with this on the forums, as we're unable to review or discuss account details on public boards.

The only option to have a ban reviewed is to contact our Terms of Service team as described above, thanks!

Hey @Uesugi_Tsuki,

 

While you've made a very impassioned plea here, I'm afraid we cannot assist with account bans in any way via the forums, I'm sorry.

 

If you believe your account was banned incorrectly, you will need to appeal this with our Terms of Service team using the information in the following link:

...

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Happy to hear that @GrOo0OvY!

Thanks for dropping by with the update.

Happy to clarify, @Veelahs!

Hey @Veelahs,

 

Your game progress is currently saved to the EA account where it was first earned, which is why that appears to have been largely lost after linking your PSN account to a different EA account.

 

I'm afraid the only way to restore this would be to re-link your PSN back to the original EA account where that progress was made. If you're unable to do this on your end or run into any issues, feel free to contact our supp...

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Hey there,

 

I'm afraid we cannot assist with account bans on the forums, though we can certainly get you pointed in the direction of those who can.

 

As these are public boards, we are unable to discuss or change any account details here. If you believe a ban was placed on the account incorrectly, please create an appeal here and our Terms of Service team will be able to review that situation for you.

 

The ToS team will reach out via email once their investigation is complete, so please keep an eye on your email for that to arrive.

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Hi @McSchwongus,

Not quite! If our Terms of Service team takes a look and doesn't feel the name being reported was inappropriate, they'd just dismiss the report and you'd never know it was even reported.

If your appeal was declined, you're welcome to submit a new one and another member of the ToS team will review that again, however it's not something we'd be able to make a judgement on or speak to here I'm afraid.

Hey @McSchwongus,

 

If you believe the suspension was placed on your account incorrectly, you're welcome to appeal that with these steps. That's not something we're able to review via the forums, however.

 

When a name is reported and brought to our attention, we don't judge it based on whether there are more egregious names out there, but simply whether ...

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Hey @nabooy,

 

Just as a heads up, I've edited your post. If that language resulted in a ban in-game, it's best not to repeat it on the forums, thanks! 

 

Regarding the action itself, only our Terms of Service team can review appeals.

 

If you've just appealed the one time, you're welcome to ...

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Hey @Midnight9746,

We'd take your word for it that you didn't just alt + F4.

It's certainly something we can pass along without a video, but with stranger circumstances like this, a picture (or video) is worth a thousand words, as the saying goes.

No need to go out of your way to try and replicate something like that, but if you do happen to have the video in the future it's certainly helpful, thanks!... Read more

Hey @Midnight9746,

 

Wall hacking would fall under the Cheating > Aimbot / Aim Snapping option, feel free to use that if you run into this type of situation.

 

Depending on the behavior that's making you suspect someone of being a bot, you can use multiple of the other selections under the Cheating category to complete your report, whether that's due to their odd movement, firing patterns, or similar aim snapping.

 

Don't feel the need to perfectly identify the behavior in order to bring it to our attention, if it falls under the general umbrella of the selected category that'll be more...

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Thanks @pcty67,

Just to clarify, we're aware of an issue in the Firing Range causing this and wouldn't need video of that aspect.

If you do have a video clip it's generally easiest to upload it to YouTube and just provide the link here so we can pass that along, rather than trying to upload a video directly to the forums. Much appreciated!

Hey @guanggenb,

 

I'm afraid we cannot review or discuss any account actions here on the forums.

 

If you believe your account was banned incorrectly, please create an appeal here so our Terms of Service team can take another look at the situation.

 

They will reach back out to you via email once they've completed their investigation, thanks...

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Hey @Midnight9746,

 

Do you happen to have any video of this occurring?

 

As you're aware we really aren't able to take action on claims like this via the forums, so there's not much to be said for this type of post I'm afraid.

 

If you have any video of something like this happening do feel free to submit that via ...

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Hey @wgegwwegw,

 

If you believe your account has been banned or suspended incorrectly, you'll need to speak with our Terms of Service team.

 

We are unable to review or discuss your account details on the forums, but you can appeal this using the link below.

 

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-a...

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Hey @pcty67,

 

Just to confirm, are you noticing a difference in aim assist during actual matches, or in the Firing Range?

 

If this is during matches, do you happen to have any video clips of a fight where you feel this wasn't working properly?

Hey there,

 

Locking this down as @Midnight9746 mentioned, as the original post is quite old at this point.

 

Thanks for starting up a fresh thread on this especially after the updates to the ping system with the current season. While those changes weren't aimed at addressing this type of behavior we'll certainly continue to pass along feedback as it comes up, much appreciated!

Hey @qqwkjgf,

 

Please keep any posts in a language currently supported on Answers HQ. At the moment you can get help here in the following languages:  

• English
• ...

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Hey @wehofsndsdf,

 

Thanks for taking the time to post.

 

We absolutely do not tolerate any discrimination, bullying, or toxicity, and will take the appropriate action when that type of behavior is brought to our attention.

 

If you're encountering this in-game, please be sure to report the players in-game or using ...

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