Hey @BenziCat,
While you're certainly not expected to remember everything, we do expect the account owner to be able to provide certain details about an account, including some things that should never change such as the date of birth of the registered account owner.
Ultimately, if our support team cannot verify enough information about an account, for security reasons they will not be able to make changes.
This is not something we can help update on the forums however, so please ...
Read moreHey @BenziCat,
As a heads up, I've edited your post to remove the support chat details and to change the font to a normal size so the post can be read.
Sorry to hear someone else had gotten into your account. To be clear, your account was not hacked by EA, but it certainly appears someone had access to your login information and had made some changes in the past. Our support team actually locked the account to prevent further changes from occurring until we could verify the proper account owner. This is why you weren't able to make additional changes to the account. Because of that, and since you no longer have access to the email registered to the account, our support team will need to verify some additional details before any changes can be ... Read moreHey @mzzz_218,
Please be cautious with what information you're sharing on the forums, as these are public and visible to anyone. I've edited your post to remove the attachments and some other personal details.
As you mentioned, the account was temporarily locked because someone else appears to have gained access to the account. If you haven't already, please be sure to go through as many of ... Read more
Hey folks,
We are aware some Battle Passes appear to be reset or have missing progress. We're also looking into some reports of other content appearing that wasn't previously owned.
We'll share more information once we have any updates on the situation, thanks for hanging in there in the meantime!
Hey @xherkkuyt,
We're aware this error is still preventing the game from launching when using certain languages, and are still working to get this fixed up.
In the meantime you'll need to change your console language to something else, such as English. That should let you get back in-game while we continue working on the issue, thanks!
Hey @16ringz,
Just looking back at the event packs opened shortly before your posts here, I am seeing 4 event packs opened.
Fortunately, it looks like you had received not just 1, but actually 2 Legendary items within those packs.
I'm seeing both the Legendary CAR skin and the Legendary Mad Maggie skin on your account, so if those weren't noticed when the packs first got opened, you should be able to check back in your collection to find them. 
...
Hey @wraitherQ8,
Watching a video on Twitch really doesn't show what your computer may or may not have been running, nor does it mean there wasn't an action for something from a different day or play session. This really wouldn't be something we could use as evidence one way or the other, I'm afraid.
More importantly, please note again that we cannot review these actions on the forums. The Terms of Service team handling the appeals would be relying on what can be verified with our own records of the situation and not simply basing this on a video or reports from other players.
You're welcome to sub...
Read moreHey @wraitherQ8,
I'm afraid we cannot review or change any account bans or suspensions via the forums.
If you believe an action was taken on your account incorrectly, you'll need to file an appeal with our Terms of Serv...
Read moreHey @AnkePlanke,
This is an issue we're currently investigating affecting certain language packs on PlayStation.
As a temporary workaround, changing your console language to English should let you log back in to play. Thanks for the patience in the meantime while we're looking into this further!
Hey @Misterx61,
I'm afraid once a purchase has been selected and confirmed in-game, we're unable to reverse that or swap out the currency for a different type, sorry.
Hey @sammyliesker,
This is an issue we're currently aware of and investigating, but in the meantime you should be able to temporarily change your console language to English to get back in-game.
Thanks for hanging in there while we're working on this otherwise!
Hey everyone,
Thanks for the reports! We're aware a number of accounts have seemingly lost progress and are currently investigating.
We'll provide more updates in this thread as they become available, thanks for the patience in the meantime.
Hey @melbrock12,
Please be cautious of what information you're posting on the public boards and be sure to protect your and others' privacy. I've edited your post just to remove the phone number and other details.
For any account bans, you'll need to ...
Read more
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