EA_Mako

EA_Mako



05 Dec

Comment
    EA_Mako on Support Forums - Thread - Direct
Hey @stradis,   Sorry to hear someone else had gotten into your account. If you haven't already, please be sure to go through as many of these security steps as possible to help get your account and system back into your control.   For b... Read more

03 Dec

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey folks,

 

Just closing this off for anyone coming across the thread later or who may be unaware.

 

This was previously resolved and should no longer be occurring, thank you for the posts!

 

Mako.png

26 Nov

Comment
    EA_Mako on Support Forums - Thread - Direct
Hi @thanosrightleg,

You'll need to reach out to support directly so they can take a look at the account and see what other options may be available to help out.

You can create a new case here to speak with support so they can check into this further:
https://help.ea.com/help/faq/using-ea-help Mako.png... Read more

20 Nov

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @silver3141,

 

Just to make sure I'm understanding correctly, it sounds like this was your situation.

 

EA account 1: PSN account + progress

EA account 2: Steam account + progress

 

Then you had mentioned moving your Steam account to the EA account that had all your prior progress, but you're now seeing your Steam account is level 1. That would be due to this:

 

EA account 1: PSN account + progress, Steam account

EA account 2: Steam progress


 

Progress cannot be moved from one EA account to another, so when you unlinked the Steam account that progress remained behind. This would be why you're not seeing anything when ...

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Comment
    EA_Mako on Support Forums - Thread - Direct
Happy to clarify, @abc860900265!

Hopefully you'll see that arrive sooner rather than later as we continue the rollout, but a bit of impatience in the meantime is certainly understandable. Standard smile

Sounds like you'll have a great squad ready to go when it hits! Mako.png... Read more
Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @abc860900265,

 

We are indeed rolling out Cross Progression over time, so if you haven't yet seen an in-game notification letting you know that it's arrived for your specific account, that has not yet taken place.

 

As long as those platforms are both linked to the same EA account you should be perfectly fine once Cross Progression is enabled on your account. Standard smile

 

Feel free to che...

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16 Nov

Comment
    EA_Mako on Forums - Thread - Direct

Hey @EVNav-,

 

Thanks for your efforts to get this brought to our attention!

 

We are not able to review or take action on reports via the forums, so I've edited that portion of your post per our forum guidelines.

 

If you didn't have the ability or opportunity to use the reporting option in...

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Comment
    EA_Mako on Forums - Thread - Direct

Hey @Bananplukkeren69,

 

The team has actually been doing this to an extent!

 

I've attached the two recent examples below, but you can keep an eye on Respawn's Twitter/X account here for any other updates as well. ...

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Comment
    EA_Mako on Forums - Thread - Direct
@swinwho

We've had waves go out at multiple different times, so they wouldn't necessarily be limited to happening at 2 EST, nope! Standard smile

Mako.png

15 Nov

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @Stivano_San,

 

If you see a suspected cheater, please report them by using the appropriate tools. We can't take any action against such accounts on Answers HQ, and such posts can lead to harassment.

 

If you didn't ...

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Comment
    EA_Mako on Support Forums - Thread - Direct
Hi @AkumaKLDT,

While your in-game performance is taken into account, your hidden MMR also plays a large part in getting bonuses depending on the relative skill of the lobby.

In this case it's likely your friend was at a lower MMR, so they've received some additional bonuses from the matchmaking system to get them caught up to the appropriate range faster. Mako.png

08 Nov

Comment
    EA_Mako on Forums - Thread - Direct
@swearimabots,

It will count as a new account, yes.

However, that has no impact over getting Cross Progression on the account. Here's the full line:

Note: to prevent exploitation, any secondary Apex Legends accounts created after Oct 26th for the same EA account, will not be eligible to be merged.

This just means the content would not be merged, you'll still be able to use Cross Progression just fine on the account. Mako.png
Comment
    EA_Mako on Forums - Thread - Direct
Hi @swearimabots,

This just means you won't have any content merged from the PC account as it was originally linked to a different EA account.

That will not impact Cross Progression being enabled on the account itself. Once you get the notification in-game you're fine! Standard smile Mako.png... Read more
Comment
    EA_Mako on Support Forums - Thread - Direct

@x_ririx21 

 

No, in your situation these were on different EA accounts originally per your original post.

 

Progress from different EA accounts can never be merged regardless of whether that was linked before or after October 26th.

Mako.png
Comment
    EA_Mako on Support Forums - Thread - Direct

@PremiumBuddd 

 

Sorry if I've misunderstood. You won't receive the content from the original EA account if you had unlinked a platform, but if you're just looking to use that platform on a new EA account without bringing over your progress, that's fine.

 

That should be the portion I've bolded below. Standard smile

 

If you've unlinked a platform from one EA account and linked it to another,...

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Comment
    EA_Mako on Support Forums - Thread - Direct
Hi @Seesh84,

Cross Progression is rolling out in waves over time. Not everyone has had this enabled on their accounts just yet.

As long as those platforms are all linked to the same EA account, you'll be all set and just need to wait for the in-game notification telling you the accounts have been merged. Mako.png
Comment
    EA_Mako on Support Forums - Thread - Direct
Hi @PremiumBuddd,

No.

If you've unlinked a platform from one EA account and linked it to another, you will be able to access the content on that newer EA account with any linked platforms, but those will not bring any content from the original EA account.
Mako.png
Comment
    EA_Mako on Support Forums - Thread - Direct

Hey folks,

 

If you had progress on two separate EA accounts, that cannot be merged or transferred to another EA account.

 

Cross Progression allows you to access the content on a single EA account with the platforms connected to that EA account, and cannot be used to transfer progress to a different EA account entirely.

 

If you've unlinked a platform from one EA account and linked it to another, you will be able to access the content on that newer EA account with any linked platforms, but those will not bring any content from the original EA account.

 

If you lost progress due to the unlink and were wanting that to be restored, you'll need to ...

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07 Nov

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @dpasomnk,

 

To clarify, if you had progress on separate EA accounts, this was never able to be merged even before October 26th. This is not what's changing with Cross Progression.

 

Progress is stored on the EA account level, not individual platforms like Steam, Xbox, PlayStation, Switch, etc.

 

Cross Progression is allowing you to access the content on an EA account with any platform connected to that same account, not bring over progress from a different EA account.

 

If you had ...

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Comment
    EA_Mako on Forums - Thread - Direct

@Dadabetes 

 

"Note: to prevent exploitation, any secondary Apex Legends accounts created after Oct 26th for the same EA account, will not be eligible to be merged."

 

If your PlayStation (or any other account) was not linked to the EA account in question until after this date, it effectively didn't exist for that EA account.

 

This EA account did not have a PlayStation account until after Oct 26th, so this would apply.

 

Regarding a refund, you'll need to reach out to ...

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