Hey @yolllpp,
If you no longer have access to the email address registered to the EA account, you'll want to reach out to our support team directly so they can help update those account details. You can create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account to get in touch with the support team so they can check into this with ... Read moreHey @PixelzEge,
I'm not sure when the video you saw claims this took place, but we are required to disclose breaches of that nature and you'd be able to find the news here if that were to take place.
The most recent incident would have been ...
Read moreHey @CotitoCalvo,
Did you see any errors or notifications when sending the gift?
Your friend should just have the gift appear in their inventory, though there will be a notification just serving as a reminder they received something.
Restarting their game may also help if it hasn't appeared right away. Please ...
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The only way to access those would be if the account ban were lifted. If that's already been appealed and the ban was found to be legitimate however, then I'm afraid so.
Hey @xagzu,
We do not use automated replies or bots to investigate or reply to appeals. This would be done by a member of the Terms of Service team.
They use templated replies in some cases to make sure the information they're providing is consistent for those in similar situations, but these are reviewed by people.
If you've submitted an additional appeal, a different member of the team will review our records for the situation. As these actions are based on what can be verified with our records and tools, there's not any separate information you'd need to provide that would change the outcome here.
... Read moreHey @muhaki01,
I'm afraid we are not able to review or change any account details via the forums, including for account bans or suspensions.
When you submit an appeal, our Terms of Service team will review their recor...
Read moreHey @rickshinova,
While you may have changed your Steam email, that wouldn't necessarily update any EA account it was linked to at the time unless you had done that manually as well. If you no longer have access to the email address registered to an EA account, you'll want to reach out to our support team directly so they can help update those account details. If you ... Read more
Hey @1tUr_bOo1,
I've moved your post to its own thread as this is a separate situation from the one it was posted in.
The team is aware of this particular situation as well, and should have this addressed soon. Thanks for the patience in the meantime!
I'm not aware of any situations where that's possible unfortunately so I don't want to get your hopes up, but that would be something to check with Xbox Support if the purchases were made on your console or through your Xbox profile.
Progress lost during an unlink wouldn't otherwise be something we could compensate I'm afraid.
...
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Hey @ApexAngles1,
Sorry to hear your progress still hasn't returned after re-linking the original accounts. There's always a chance for that progress to be permanently lost during an unlink and while that's sometimes restored by re-linking, it's unfortunat...
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Please see this blog for the most updated information on the new Battle Pass structure.
Apex Legends™: Battle Pass Updates (ea.com)
Beyond that we wouldn't have any other information to share I'm afraid, but it may be worth checking back through your console marketplace specifically to see if any other upgrade options are available.
Hey @dvanbreet,
Unfortunately we're unable to reverse in-game purchases or grant coins, etc. If that was a separate purchase through the PSN marketplace, you would want to get in touch with PlayStation Support to see what options they would have available.
...
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Hey @dvanbreet,
There was an issue with this earlier, but we've heard it should now be corrected.
Please let us know if you're still having trouble after a restart!
Hey @juicay,
If this is linked to an EA Account you no longer have access to, it would be best to get in touch with support directly so they can take a look.
If you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help lo... Read moreHey @BNJTH98,
If you're not able to use these steps to unlink a platform, you may need to speak with support so they can remove the link.
Please keep in mind that unlinking platforms can cause issues including a loss of progress. Even if you're...
Read moreHey @MadAhu7,
I've edited your post to remove the attachments. If certain chat resulted in your account being banned, please don't repeat that on the forums either.
Typically there would have been a prior warning or suspension if the most recent action resulted in a ban, however we are unable to review or change these actions via the forums.
Please feel free to use the steps mentioned above to appeal with our ToS team if you feel this action was taken incorrectly. Locking the thread here, thanks!
...
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