EA_Mako

EA_Mako


Yesterday

Comment
    EA_Mako on Support Forums - Thread - Direct
Thanks for the update @0_Pers0n_0! Glad those have shown up for you. Mako.png

23 May

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    EA_Mako on Support Forums - Thread - Direct

Hey @Brandon17621,

 

This is one we're still investigating, thanks for making sure we were aware!

 

I've edited your post to remove the details on how to do this so others aren't tempted to try it themselves, thank you.

Mako.png

19 May

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @OlxTheBeast,

 

We certainly do try to help out in these situations when possible, though sadly records do not last indefinitely so there will be some situations where that's no longer available depending on how much time has passed and what particular activity took place on the account.

 

We are unable to review this on the forums, so I'm sorry to say that if support was unable to assist with this when you reached out, that is not something we'd be able to change otherwise either. 

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12 May

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    EA_Mako on Support Forums - Thread - Direct

Hey @gaaraow!

 

Please reach out to our support team directly for this one. They'll be able to look over your account to verify this and help out with any missing content.

 

You can get in touch with them through the EA Help website, or if you prefer you can also speak with them over ...

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11 May

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    EA_Mako on Support Forums - Thread - Direct

Thanks for this @ElLilWero!

 

I've edited your posts to remove any hints about how to perform this so we can avoid spreading it further for the time being.

 

The team is aware and looking into this, but I'll make sure they have all the information you provided, much appreciated!

Mako.png

09 May

Comment
    EA_Mako on Support Forums - Thread - Direct

@taughtbywinterz 

If you were actioned for swearing in-game, please don't repeat that on the forums.

 

This thread is also quite old and is being locked here to prevent further necroposting.

 

If you believe a penalty was applied incorrectly, please appeal here to have our ToS team review that situation, thanks.

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05 May

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    EA_Mako on Support Forums - Thread - Direct

@Xubunnytwo 

 

Thanks for that incredibly detailed follow-up!

 

I'm glad to see you were able to locate the other location for that particular setting to get this cleared up, that's definitely good info.

 

fistbump.gif

Mako.png

03 May

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    EA_Mako on Support Forums - Thread - Direct

@TacticHavoc 
You're welcome, happy to clarify!

 

Best of luck with the rest of the season. Thumbs up

Mako.png
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    EA_Mako on Support Forums - Thread - Direct

@TacticHavoc 

Each split includes a "soft reset" which will drop you 1.5 ranks. 

 

If you'd just hit Diamond IV before the split, that 1.5 ranks would drop you back to a Gold II to start the next split.

 

There is a bit more about Ranked here if you'd like to go thro...

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    EA_Mako on Support Forums - Thread - Direct

@TacticHavoc 

Thanks for clarifying!

 

That's good news in that case, as Season 12 is still ongoing so you wouldn't have received those rewards from the split just yet.

 

Once this season ends you'll get the trail and badge for the highest rank you reached in either split, congrats on hitting Diamond! 

Mako.png... Read more
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    EA_Mako on Support Forums - Thread - Direct

Hey @TacticHavoc,

 

Just to clarify, you mention this happened back during the Season 11 split. That would have been back in December of last year, is that right?

 

Or were you referring to the more recent Season 12 split from last month?

 

Do keep in mind you wouldn't receive those ranked rewards until the season ends, not just the split. You would then be able to use the trail for the next season.

 

If this happened with the split last month, you won't be seeing the rewards yet as the current season has not ended, however you should see them show up in-game with the upcoming season.

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29 Apr

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    EA_Mako on Support Forums - Thread - Direct
Hey @prohunt3r117, I'm afraid that would be normal behavior.

Unless you had the Series 1 or Series 2 dive trail, the only one that will appear on the account will be whichever trail you may have earned in the previous season.

The link in my above post goes into a bit more detail about this as well. Mako.png

28 Apr

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    EA_Mako on Support Forums - Thread - Direct

@MEDIT8ANDMEDIC8 

Awesome, congrats on the dub! 

 

Glad to hear updating the DNS helped out here, thanks for the update!

Mako.png
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    EA_Mako on Support Forums - Thread - Direct
@Salosieppo Thanks for letting me know which datacenters you're seeing this on!

Glad to hear you were able to get some good matches in after switching, best of luck finishing out the season! Mako.png
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    EA_Mako on Support Forums - Thread - Direct
@Salosieppo
That speed is great, though speed alone doesn't mean the connection is stable as well, which is more where problems generally arise when gaming.

That said, if you've already gone through all those troubleshooting steps including changing your DNS without seeing any change, repeating them likely won't have much impact.

Which data center do you usually connect to in-game? Mako.png
Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @Salosieppo,

 

From the video you've linked, it seems that your client has some pretty consistent connection errors appearing during the match. That could definitely be contributing to the issue here, as it looks like you're seeing a pretty high amount of latency as well.

 

I would start by going through ...

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Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @MEDIT8ANDMEDIC8,

 

If you're seeing this amount of lag even in arenas and when there are only a few other teams left, we may want to try going through some other troubleshooting to see if there's any change.

 

The situation you're describing definitely isn't normal or how the majority of people are experiencing the game so we'll want to check and see if ...

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26 Apr

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    EA_Mako on Support Forums - Thread - Direct

Hey @RafMySimons,

 

This form would be the only alternative to reporting someone if you hadn't gotten the chance to do so in-game. 

 

If you're not getting that to submit properly, it may help to clear y...

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22 Apr

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    EA_Mako on Support Forums - Thread - Direct

Hey @Awesomeyeet12,

 

This would be working normally for the time being, sorry for any confusion.

 

At the moment Apex does not have cross-progression, so if you switch to a new platform your progress would also be separate.

 

Any unlocks you had on your Switch will still be available there, but your Xbox account progress would be tracked separately.

 

We're still looking to get cross-progression implemented at some point later this year, but don't have any additional details on how that will work just yet. 

Mako.png
Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @jman200043,

 

Sorry to say we are completely unable to exchange or reverse any in-game purchases, including heirlooms.

 

If you ever run into an issue like something completely missing from the shop please be sure to report that here so we can investigate and get that fixed up, but after a purchase has already been completed like this I'm afraid that would be final. 

Mako.png... Read more