EA_Mako

EA_Mako


07 May

Comment
    EA_Mako on Forums - Thread - Direct

@warl0gix You'll need to reach out to our Terms of Service team if you'd like to have this reviewed. A link on how to do that is in my previous post.

 

As we're not able to address account related issues like this on the forums, I will need to lock this thread.

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Comment
    EA_Mako on Forums - Thread - Direct

Hey @warl0gix,

 

Afraid this is not something we're able to review on the forums, but our Terms of Service team can certainly take another look at this action for you.

 

Please reach out to an advisor and they'll be able to get this sent along to be reviewed again: https://help.ea.com/en-us/he...

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Comment
    EA_Mako on Forums - Thread - Direct

Hey @1UpHere,

 

We did see a few situations where the battle pass purchase went through multiple times during the earlier connection issues. 

 

If that's the case here an advisor can help get those missing coins returned, so please reach out so they can check into this further for you.

 

You can find more information on how to reach them over at the ...

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Comment
    EA_Mako on Forums - Thread - Direct

Definitely appreciate that you're trying to look out for fellow players, @Pure_Funk_Nugget

 

It does sound like Moongrave is acutely aware of their specific situation and how various effects affect them, so I don't think we need to delve into their personal situation further here.

 

Since we did get some direct confirmation from developers this is being discussed with the team, we'll leave that feedback here and close up this thread for now, thanks everyone.

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06 May

Comment
    EA_Mako on Forums - Thread - Direct

Hey @Moongrave,

 

I did see this pop up in the Apex subreddit earlier, which did receive a developer reply as well, if you hadn't seen that. 

 

That's been passed along to be discussed by the team, so thanks for the feedback and letting us know!

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05 May

Comment
    EA_Mako on Forums - Thread - Direct
Hey @Croftr,

These items going missing is a temporary side effect of the ongoing issues we're working to address.

Those should show back up for you once we've resolved the connection issues, sorry for the concern. Mako.png

04 May

Comment
    EA_Mako on Forums - Thread - Direct

Hey @wnzk46,

 

Sorry to hear those coins haven't shown up for you yet. It's likely some purchases may have a slight delay due to some marketplace issues we're still working on. 

 

If those still have not shown up f...

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Comment
    EA_Mako on Forums - Thread - Direct

@Hi_its_LJ  We absolutely pass along feedback from the posts and discussions taking place on the forums!

 

This is super clear and concise, thanks for the well written post! 

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27 Apr

Comment
    EA_Mako on Forums - Thread - Direct

Absolutely! Thumbs up

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Comment
    EA_Mako on Forums - Thread - Direct
Sorry about that @Yayeeter0909, looks like I had an extra space in the URL there.

The link should be working correctly now. That will let you create a case and an advisor will reach back out via email, but there isn't an inbound email address to provide. Mako.png
Comment
    EA_Mako on Forums - Thread - Direct

Hey @Yayeeter0909,

 

That's not information we'd be able to provide on the forums, I'm afraid.

 

An email should have been sent to your registered email address with more information on the account action. 

 

If that's not showing up in your junk/trash/spam folders, you can reach out to an advisor with the link below and they can provide more info for you.

 

...

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23 Apr

Comment
    EA_Mako on Forums - Thread - Direct

Hey @Wumboui,

 

I'm afraid there isn't an alternate route to have bans looked into aside from submitting an appeal to the Terms of Service (TOS) team, as they base those decisions on what can be verified in our records and have the final say in those matters.

 

That said, you're more than welcome to submit another appeal and someone else from the TOS team will do a fresh investigation to see if something was missed that could get you back into the account here.

 

If you haven't already, please reach out to an advisor again and they'll send this back up to the TOS team to be reviewed.

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21 Apr

Comment
    EA_Mako on Forums - Thread - Direct

Hey @loganladowsk,

 

The schedule you're referring to on the site was the original plan, however a number of the game modes ultimately needed to be taken down to address some issues.

 

Respawn clarified on their Twitter that the remaining time in the event will be back to the Armor Regen mode as of today, so once that swaps over the remainder of the event should be played with that mode. 

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20 Apr

Comment
    EA_Mako on Forums - Thread - Direct

@RaginKavu That is great news!

 

I know restorations for in-game Apex purchases can be a bit limited even in these situations, but I'm glad to hear you were able to get that ban overturned.

 

Thanks for dropping by for the update and have fun in-game!

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Comment
    EA_Mako on Forums - Thread - Direct

Hey @iLoveJihan,

 

We don't currently have any updates to announce regarding iOS support for Apex Mobile, but it is coming! 

 

We do plan to launch a page in the future that allows you to pre-register for the game and sign up for news about the betas.

 

For now that is all the news we have, so feel free to check the latest update here and by following ...

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19 Apr

Comment
    EA_Mako on Forums - Thread - Direct

Hey @RobloxLover27!

 

Glad to hear that you were able to re-secure the account. 

 

Now that you've done that, you'll just want to reach out to an advisor so they can have that ban reviewed by our Terms of Service (TOS) team.

 

You can find more information on how to reach them over at the EA Help website, or if you prefer you can also speak with them over ...

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16 Apr

Comment
    EA_Mako on Forums - Thread - Direct

@Looneyshadowdog This is being looked into, actually!

 

While he mentions it's likely still a ways off, this is something the Game Director has commented on over on Reddit: ...

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13 Apr

New

Comment
    EA_Mako on Forums - Thread - Direct

Hey @eternumashes,

 

I can definitely understand you'd want to take every possible avenue to try and get an account back, especially one that you've invested so much time into.

 

There is not a way to speak with the TOS team directly, as they take some time to fully investigate each appeal before making a decision. That includes going through our records for the account activity that led to an action and the history of the account as well.

 

These decisions are ultimately based on what the records show happened and the history of behavior on an account. That helps keep things consistent to make sure everyone in these situations is treated equally.

 

This is not something we can review on the forums I'm afraid, but you're welcome to submit another appeal to hav...

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08 Apr

Comment
    EA_Mako on Forums - Thread - Direct

Hey @BB4H_SeNsAi,

 

Sorry to hear about this situation, though I'm glad you were able to get the account back here.

 

Just to clarify a bit more on this situation, an account would not be banned because you had weak credentials. The account would be banned because it was being used for activity that violated our User Agreement. 

 

After this was appealed and the action was reviewed again, the Terms of Service team was able to determine that activity was linked to someone else gaining access to the account. This let them remove the ban after determining that you were the one with control over the account again.

 

That's wher...

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Comment
    EA_Mako on Forums - Thread - Direct

Completely understandable and I appreciate that you're trying to take precautions @RaginKavu.

 

Our Terms of Service (TOS) team is in charge of any account actions, so in the event your account is banned, you would need to reach out to them to have that reviewed. That's not something we're able to pre-emptively block, though if you've already taken steps to re-secure the account that should certainly help.

 

If that becomes necessary there is a webform you can use as well, so that may have better luck if you're not seeing a live chat pop-up appear.

...

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