EA_Mako

Hey @zxcvbnm3011,

 

This is a known issue. This heirloom is not currently purchasable until after the event. The server error will be removed shortly but you'll still be unable to purchase Raptor's Claw until after the event ends.

 

Sorry for any confusion!

Glad to hear that's now fixed @alawnianas, thanks for the update!

Thanks @alawnianas.

This shouldn't occur going forward, but some additional corrections may still need to be made for accounts already affected. That sounds like it may be the case here, once I have any further updates I'll let you know.

@HighPingAbuser 

Yes, there are many reasons you may be able to claim a code but cannot receive the coins. 

 

Please read the link I provided above.

 

For example, if you were given a code for a different region, while the code may appear to be claimed, you wouldn't be able to receive the coins. 

 

When you purchase codes from third parties, we cannot verify whether you're purchasing a code that's intended for your region, that wasn't previously used already, etc. This is why you'll need to speak with the retailer about a replacement or refund.

Hi @HighPingAbuser,

No, from the video we see that the code was claimed, but did not grant the coins because it was not a valid code.

@HighPingAbuser 

 

As we've discussed previously, if your code was not purchased from a trusted retailer, you'll need to speak with them regarding any issues with the code.

 

We cannot assist with codes purchased from other places. While you redeemed the code, it did not grant the coins because the code was invalid. 

 

There are many reasons a code may not grant ...

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@alawnianas 

 

Any third parties claiming to be able to remove a ban are simply scammers trying to take account information. The only team able to remove a ban is our Terms of Service team.

 

And no, as I said above, the appeals are manually reviewed up until a certain point. Once they've reviewed your situation multiple times and you start receiving the message stating "Please do not expect further responses on this matter.", your case can no longer be reviewed.

 

When they say not to expect further responses on the matter, they mean it. There are no additional reviews taking place at...

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Hey @alawnianas,

 

As I mentioned, they review each appeal manually up to a point.

 

After they've reviewed the same situation multiple times and have come to the conclusion that the action will stand, they will no longer perform additional reviews.

 

That is the point you're at now, which is why you're receiving those messages. Your situation has been reviewed by multiple members of the ToS team who have verified the action was taken correctly and is appropriate for this particular account based on prior history as well as what was said.

 

You're absolutely right that much of the time, off...

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Hi @alawnianas,

Our Terms of Service team is very much still active and will investigate appeals sent to them.

If they've reviewed a situation multiple times and declined to remove the penalty however, that would be final. At that point they would no longer review additional appeals.

Until that point all appeals are reviewed, they do not auto-reply. They may use templates in replies, but these cases are all reviewed manually.

@HighPingAbuser 

 

There's no need for the chat log here, because that doesn't change what we're able to do on the forums.

 

If the code was not purchased from an authorized retailer (which can be seen in the link above), you'll need to speak with the retailer where this was purchased.

 

If it was and you're having trouble with it, you'll need to speak with our support team. Please feel free to leave feedback on prior cases from your case history page here if you've been directed otherwise, as that's unfortunately incorrect.

 

We cannot help with thi...

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Hey @MagicalFlandre,    If you had linked a platform to the wrong EA account, you'll want to reach out to our support team directly so they can help update those account details.   If you create a new case here and select Game Support > EA Account > I want to update my EA Account information, you should b... Read more

Hey @HighPingAbuser,

 

If you spoke with our support and they directed you here, I'm afraid that's incorrect, sorry about that.

 

We cannot make any changes on the forums, including adding coins or verifying a code.

 

You'll need to either speak with our support again, or if the code was not purchased from an authorized retailer you'll need to speak with them about a replacement instead. 

Hey @HighPingAbuser,

 

There are a couple options for this, though I'm afraid we cannot make any changes for you here on the forums.

 

If you need to get in touch with our support team, please follow these steps to open a case so they can take a look. 

 

Please keep in mind that depending on ...

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Hi @K9X_Anas,

If the account has been permanently banned and our Terms of Service team has declined to make any changes or remove the penalty, there is nothing else to do.

There will be no way to remove or change the ban on this account, and we have no other options to try and change this aside from our Terms of Service team, who has already made the final decision.

Hi @K9X_Anas,

If our Terms of Service team declined to make any changes including a reduction, that won't be something we can do here either, sorry.

Hey @K9X_Anas,

 

I'm afraid if our Terms of Service team has reviewed this multiple times and declined to remove a penalty, that will be final.

 

This is not something we're able to change here on the forums or anywhere else aside from the ...

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Hey @lukysek,

 

Generally if you're unable to access the various menu tabs and your currencies are flashing or unavailable like this, it means your client is having some trouble communicating with the servers for one reason or another.

 

Which platform are you playing on? If you're on Steam or EA app, you can try verifying file integrity or repairing the game before restarting...

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@Gr3EK_G0DD

I don't have any additional information to share just yet, sorry.

As soon as that changes we'll be sure to let everyone know, but at the moment we're still checking into this.

Thanks for hanging in there in the meantime.

Hey @aydenbb,

 

We're aware this still hasn't been made available for Xbox, thanks for the patience while we're working on it! 

Hi @Vidrir,

I've sent you a DM here on AHQ with a few more details, but this should now be corrected.

Thanks again for hanging in there while we were getting this fixed up!