Sorry to hear about the trouble you've had with this issue, especially when you were trying to bring that kind of language to our attention.
Our ToS team is taking another look to get this cleared up and should be reaching out to you shortly with an update.
Thanks for letting us know, please keep an eye out for that email!... Read more
You'll need to appeal any account actions with our Terms of Service team through the information here:
We're unable to review any account actions wha...Read more
I'm afraid we're unable to make any account changes on the forums, so if the account is linked to an email you're unable to access you would need to verify some additional account information so we can help get that updated.
Please reach out to an advisor and they'll be able to take a...Read more
I'm afraid we're unable to make any account changes or review these types of situations on the forums as we aren't able to verify or discuss any account information in a public space.
This will involve recovering the old account or verifying enough information for an advisor to be able to make those changes for you, so to do that you would need to reach back out and speak with another advisor.... Read more
Sorry @OneMeanDragon, I'm not sure why you would have been directed to speak with us about a refund.
If this game was purchased on PS4, that transaction would go through Sony's billing systems.
We have no access to those and would not be able to provide refunds for transactions that didn't go through our own billing system. You'll need to speak with PlayStation Support again to look into that further.
If you've already submitted an appeal with these steps, that's definitely the right thing to do in this case. Those will go to our Terms of Service team to investigate the situation, and they'll reach back out to you via email as soon as that investigation is complete.
In the meantime, I would definitely suggest going through ...Read more
Generally if you're seeing the initial loading screen pop up but the game won't actually launch afterwards, there's a conflict with another program that may be preventing this from launching properly.
I would make sure you're running the game as an Administrator, then go through the steps over on this page to help make sure no other ...Read more
This should walk you through updating those settings if you'd like to give that a try to see if it changes anything for you.Read more
If you'd like to look into deleting your account entirely, I would be sure to check through the article here very carefully first. That will go into all the details of what's going to be affected by deleting the account instead of using a different email address for a new account.
If you'd like to proceed with deleting the account after that point, please ...Read more
Sorry to hear that you had lost control of your main Steam account. That's certainly a pretty devastating blow for any gamer, aside from the issues that's caused with Apex here.
When it comes to unlinking and re-linking different accounts however, you can find all the details about this process here:Read more
Sorry to hear you've had so much trouble finding this charm.
Just to be sure, this was the Ranger charm from last month, is that correct?
If so, can you check your charms for "Big Dog" instead? This one has a different name in-game so I'd like to be sure you don't have it under that name instead. Thanks!