about 3 years ago - EA_Kent - Direct link

Hey @waf86

 

Changing the DNS settings on your PS4 might help with that as well. You can change the DNS using the steps below: 

  1. Open the PS4 Settings and go to Network 
  2. Select Set Up Internet Connection 
  3. Choose Wi-Fi or LAN Cable depending on how your console is connected to the internet 
  4. Select Custom 
  5. Choose Automatic under IP Address Settings 
  6. Choose Do Not Specify under DHCP Host Name 
  7. Select Manual under DNS Settings 
  8. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but I've also heard that using the public Cloudflare DNS can help (Primary DNS: 1.1.1.1). 
  9. Choose Automatic under MTU Settings 
  10. Select Do Not Use under Proxy Server 
  11. Select Test Internet Connection to confirm the changes and make sure you can connect. 

Let me know if you're still getting the same error message after that. Thanks!

Kent.png
almost 3 years ago - EA_Kent - Direct link

Hey @Prafferty1861

 

Were you able to try any of the steps mentioned earlier in this thread to see if that helps? 

If you're still getting the same error after that, can you try resetting the password on your EA Account to see if that makes a difference? Sometimes that can do the trick with errors like this. 

 

You can find more info on how to reset the password at the EA Help website. Let me know how that goes when you can. Thanks! 

Kent.png





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