Hello @naif_rf1,
please contact EA Support regarding this issue, as we don't have access to account information here in the forum.
https://help.ea.com/en/help-home/
Hello @naif_rf1,
what method of contact did you use? Did you try contacting them via E-Mail? If so, it can take several days for an answer to arrive. However, if you cannot access your e-mail, then you won't be able to access the e-mail reply from support.
I would suggest trying to start a chat or contacting support while you're not logged in, so as a guest, so you can put in an e-mail of your choice as the e-mail that support should send the reply to.
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