EA_Pythia

EA_Pythia



12 Mar

Comment
    EA_Pythia on Support Forums - Thread - Direct

Hello @CatBIGeig,

 

if it says that your account is disabled, that generally means, it's been deactivated due to inactivity. So you're not banned.

 

Please contact EA Support, so they can help you with this issue - we don't have access to account information here in the forum and cannot help you with your problem. 

Pythia.png
Bitte schickt mir keine Direktnachrichten für Support - taggt mich im Forum @EA_Pythia

07 Mar

Comment
    EA_Pythia on Support Forums - Thread - Direct

@wri48cjbgmux,

 

did you follow the link in my previous post and look for your issue there? You will have to choose the right product and then choose the issue based on the available topics and which one of them is closest to your issue. This will then give you the option to contact support or for you to be redirected to the relevant help article.

Pythia.png
Bitte schickt mir keine Direktnachrichten für Support - taggt mich im Forum @EA_Pythia

22 Feb

Comment
    EA_Pythia on Support Forums - Thread - Direct

Hello @TaoCanQiLuoLi,

 

At the moment, the following languages are supported on Answers HQ: 

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19 Feb

Comment
    EA_Pythia on Support Forums - Thread - Direct

Hello @DOUBLE-233,

 

you can contact the EA Support and ask there if they can make an exception in the face of the circumstances that you have been hacked, as normally, you can't connect a different steam account to the same EA account, even after unlinking the first.

 

However, be aware that, even if Support...

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22 Jan

Comment
    EA_Pythia on Support Forums - Thread - Direct

Please wait several days as it takes time for the team to review a ban. You can check the status of your case here.

Pythia.png
Bitte schickt mir keine Direktnachrichten für Support - taggt mich im Forum @EA_Pythia
Comment
    EA_Pythia on Support Forums - Thread - Direct

Hello @0ALPELAHZAP0,

 

please contact EA Support to dispute a ban. We cannot help you with this issue here in the forum.

 

https://help.ea.com/en/help-home/ 

Pythia.png
Bitte schickt mir keine Direktnachrichten für Support - taggt mich im Forum @EA_Pythia

07 Dec

Comment
    EA_Pythia on Support Forums - Thread - Direct

@vvhathegg,

 

when you unlink your account, you get this disclaimer, where it is highlighted that your Apex account will get messed up in the progress.

 

Unlink your account.PNG

 

And it doesn't automatically delete the progress, etc. However, the process of unlinking can mess with it to the point, where it is not recoverable, and especially now that your account is already merged, that chance is increased.  Relinking accounts is the o...

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Comment
    EA_Pythia on Support Forums - Thread - Direct
Hi @whitestabr,

At the moment the following languages are supported on Answers HQ:
• English
• Deutsch
• Español
• Français
• Русский форум
• Português
• Jezyk polski
• Italian
• Nederlands
I'm locking this for topic now but please, feel free to repost it in any of the aforementioned languages in the appropriate forum.

You can also contact an EA Game advisor on the EA Help website. Detailed instructions can be found here: Talk to us: How To Contact EA Help for Support.

In case of banned account, please reach out directly to our Terms of Service team.

Thanks!
... Read more

05 Dec

Comment
    EA_Pythia on Support Forums - Thread - Direct

Hello @vvhathegg,

 

when you relink your account, there's always the chance that the progress cannot be restored - relinking your account to the original account is the only way to get your progress back, but there's no guarantee. The fact that it messes with your account is also highlighted in the original unlinking warning that you get when you unlink and also in this article:

 

...

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02 Dec

Comment

@dritybikeboy30,

 

what account did you buy the skins on and did you recently relink that account to your main EA account? 

Pythia.png
Bitte schickt mir keine Direktnachrichten für Support - taggt mich im Forum @EA_Pythia

24 Nov

Comment

Hello @valmirademi,

 

unfortunately, at the current moment, there are no plans for the game to return. If this changes at any point, we will let the player base know.

Pythia.png
Bitte schickt mir keine Direktnachrichten für Support - taggt mich im Forum @EA_Pythia

21 Nov

Comment
    EA_Pythia on Support Forums - Thread - Direct

@FuriousOinker,

 

once cross progression is rolled out to you, you will receive a message inside the game that lets you know about it. This should happen in the upcoming weeks. 

Pythia.png
Bitte schickt mir keine Direktnachrichten für Support - taggt mich im Forum @EA_Pythia

18 Nov

Comment
    EA_Pythia on Support Forums - Thread - Direct

Hello @FuriousOinker,

 

cross progression is only being rolled out gradually - if you haven't received the message in game yet, that you have cross progression, you won't have the ability to play with that Xbox progress on PC yet. 

Pythia.png
Bitte schickt mir keine Direktnachrichten für Support - taggt mich im Forum @EA_Pythia

17 Nov

Comment
    EA_Pythia on Support Forums - Thread - Direct

@The501stWill,

 

yes, as long as the accounts are linked, they will merge. 

Pythia.png
Bitte schickt mir keine Direktnachrichten für Support - taggt mich im Forum @EA_Pythia
Comment
    EA_Pythia on Support Forums - Thread - Direct

Hello @ce9b5524e531e323,

 

you will have to contact Support again - unfortunately, they are the only ones who can help with account situations like this.

 

https://help.ea.com/en/help-home/ 

Pythia.png
Bitte schickt mir keine Direktnachrichten für Support - taggt mich im Forum @EA_Pythia

16 Nov

Comment

Yes, your PSN account and your EA account don't need to have the same login details - the link is the important part here.

 

Now you'll just have to wait for the pop-up message that will prompt you to get cross progression, which will happen in the next few weeks.

Pythia.png
Bitte schickt mir keine Direktnachrichten für Support - taggt mich im Forum @EA_Pythia
Comment
    EA_Pythia on Support Forums - Thread - Direct

Hello @naif_rf1,

 

what method of contact did you use? Did you try contacting them via E-Mail? If so, it can take several days for an answer to arrive. However, if you cannot access your e-mail, then you won't be able to access the e-mail reply from support.

 

I would suggest trying to start a chat or contacting support while you're not logged in, so as a guest, so you can put in an e-mail of your choice as the e-mail that support should send the reply to.

 

 

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15 Nov

Comment
    EA_Pythia on Support Forums - Thread - Direct

Hello @naif_rf1,

 

please contact EA Support regarding this issue, as we don't have access to account information here in the forum.

 

https://help.ea.com/en/help-home/ 

Pythia.png
Bitte schickt mir keine Direktnachrichten für Support - taggt mich im Forum @EA_Pythia
Comment
    EA_Pythia on Support Forums - Thread - Direct

Hello @JacobH762,

 

if you unlinked your PSN account from your current EA account it is linked to, you would automatically lose most, if not all, of your progress. This is also explained in the article regarding unlinking accounts.

 

https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/


So even if there wasn't the one account in a lifetime limit, ...

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Comment
    EA_Pythia on Support Forums - Thread - Direct

Hello @king808kealii,

 

if you relinked your accounts, you will lose access to your items, and it will cause issues with many other features, such as the battle pass. This is explained in the article regarding unlinking accounts.

 

https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/

 

You can try relinking the account to the original EA accoun...

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