Hello @TaanoKeemo,
was your account banned or simply disabled? These are two different things.
If your account was banned, it's not possible to unlink an account, as linking it to a new EA account would be circumvention of the ban.
Hello @shadowcatcelty,
I moved your post to the right forum - please always make sure you're in the correct forum before posting.
In general, in-game currencies are not refundable - you can read up on that in this article.
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Hello @lovekangle,
by closed, do you mean you were banned? If so, please contact EA Support if you want to dispute that ban.
We don't have access to account information here in the forum and can therefore not help you with account related issues such as bans or closed accounts.
Hello @11221317,
unfortunately, progress is tied to an EA Account, not the PSN account. The only way to try and get your progress back is to regain access to the hacked EA account and linking the PSN account to it again.
There is no way to transfer progress from one EA account to another.
Please contact EA Support to try and regain access to your hacked account.
Hello @nightquestibanez,
At the moment, the following languages are supported on Answers HQ:
Read moreHello @acgsinge,
please contact EA Support to dispute your ban. We don't have access to account information in the forum and are unable to help you with this issue here.
please wait 24 hours for the coins to arrive in your account.
If it's still not there, please try the suggestions in this thread.
The thread is rather old at this point though, so in accordance with our rule about necroposting, I will be closing it now. If the issue persists, please open a new thread.
Hello @Verziaa,
you're guaranteed heirloom shards every 500th pack. So if you haven't gotten them yet, that means that you're still below the 500th pack. Of course, there is a chance of getting heirloom shards beforehand as well, in which case the counter would reset.
Hello @CatBIGeig,
if it says that your account is disabled, that generally means, it's been deactivated due to inactivity. So you're not banned.
Please contact EA Support, so they can help you with this issue - we don't have access to account information here in the forum and cannot help you with your problem.
did you follow the link in my previous post and look for your issue there? You will have to choose the right product and then choose the issue based on the available topics and which one of them is closest to your issue. This will then give you the option to contact support or for you to be redirected to the relevant help article.
Hello @DOUBLE-233,
you can contact the EA Support and ask there if they can make an exception in the face of the circumstances that you have been hacked, as normally, you can't connect a different steam account to the same EA account, even after unlinking the first.
However, be aware that, even if Support...
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