over 3 years
ago -
EA_Barry
-
Direct link
Please check the following link for info on maintaining account security:
https://help.ea.com/en-us/help/account/how-to-maintain-account-security/
As for your lost shards, you can make contact with an EA Game Advisor to see what we can do for you.
Click the following link to get started: https://help.ea.com/en/contact-us/
Please note the current changes to support: https://help.ea.com/en/help/faq/temporary-changes-to-support-options/
For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/
Thanks.