over 3 years
ago -
EA_Kent
-
Direct link
Hmm, gotcha. I think it would be best to get in touch with the EA Help team so they can take a look at your account. Unfortunately this isn't something we can really investigate here on Answers HQ.
For more details on how you can set up a case with them check out the EA Help website. You can also speak with the team over Twitter or Facebook instead, if you'd rather.