Hi @bossbro2k17,
Can we try running through some troubleshooting to see if we can help get you back online?
A good place to start off would be with the basic connectivity steps from the EA Help website. If you're still having any trouble connecting after that check out the Xbox-specific steps as well. Let me know if you're still having any trouble after that.
Thanks!
/Kent
Hi @bossbro2k17,
Can we try running through some troubleshooting to see if we can help get you back online?
A good place to start off would be with the basic connectivity steps from the EA Help website. If you're still having any trouble connecting after that check out the Xbox-specific steps as well. Let me know if you're still having any trouble after that.
Thanks!
/Kent
Changing the DNS could help. I've seen it work for similar issues in the past. You can update the DNS on your Xbox using the steps below:
1. Open the Xbox Settings
2. Go to All Settings
3. Choose Network
4. Go to Advanced Settings
5. Choose DNS Settings and select Manual
6. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but if there's a different DNS you'd rather try using instead that's OK as well.
7. Save the changes
Let me know if you're still having the same issues after updating the DNS. Thanks!
/Kent
Changing the DNS could help. I've seen it work for similar issues in the past. You can update the DNS on your Xbox using the steps below:
1. Open the Xbox Settings
2. Go to All Settings
3. Choose Network
4. Go to Advanced Settings
5. Choose DNS Settings and select Manual
6. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but if there's a different DNS you'd rather try using instead that's OK as well.
7. Save the changes
Let me know if you're still having the same issues after updating the DNS. Thanks!
/Kent
Hey @bossbro2k17,
Do you have any other user accounts on your Xbox? If so, what happens if you try playing Apex Legends on those other accounts? Do you still get stuck? I'm curious if this is only happening on this specific account, or if it's the same for all of them.
Hey @bossbro2k17,
Do you have any other user accounts on your Xbox? If so, what happens if you try playing Apex Legends on those other accounts? Do you still get stuck? I'm curious if this is only happening on this specific account, or if it's the same for all of them.
devtrackers.gg
