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almost 3 years
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EA_Kent
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Hi @43TH3RF1UX,
I wasn't able to see the video at the link you posted, I'm afraid.
Are you seeing any of the in-game performance icons popping up around the time the screen is freezing up?
Hi @43TH3RF1UX,
I wasn't able to see the video at the link you posted, I'm afraid.
Are you seeing any of the in-game performance icons popping up around the time the screen is freezing up?
Got it, thanks!
Can we try out a few troubleshooting steps to see if we can help stop this from happening? A good place to start off would be with the basic and advanced connectivity steps from the EA Help website.
If you're still running into any freezing or hitching after that please let me know. Thanks!
Thank you!
Looking at the diagnostics section in the DxDiag you sent it seems like some Windows processes might be crashing. When you have a chance could you try running the Windows System File Checker tool to see if it's able to find any missing or damaged files?
You can find more info on how to run the tool at the Microsoft Support website. Please let me know how it goes when you've got the chance to give it a shot. Thank you!
Got it, thanks for giving that a try!
Have you tried starting up your PC in a Clean Boot to test and see if that makes any difference? If there's anything else running that could be related to the freezing that may help to narrow it down.
You can find more info on how to set up a Clean Boot at the EA Help website. Once you've had the chance to give that a try please let me know how it goes. Thanks again!