about 1 year ago - EA_QueenBee - Direct link
Hey @Kettenkrado,

So just to confirm, you bought the coins via the EA app? Have you started the game via the EA app as well? If not, can you do that for me and let me know if the coins arrive then?

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other
about 1 year ago - EA_QueenBee - Direct link
@Kettenkrado,

If you've bought them via the app, then they should appear once you launch the game from there, yeah. There's nothing else I can really recommend. Hopefully it won't take you too long to get your coins.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other
about 1 year ago - EA_QueenBee - Direct link
Hey @BestNice123,

If you're having trouble getting through to our live support team, it might be worth trying to contact via a chat instead.

https://help.ea.com/en/contact-us/

Once you've selected your product and platform, try selecting "Manage account details" -> "Hacked account". This gives me the option to start a chat pretty consistently. Just make sure to inform them that the issue is that you're missing Apex coins. Be sure to have proof of purchase on hand too:

https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/#steam

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other