EA_QueenBee Dev Tracker | devtrackers.gg

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30 May 12:58 EA_QueenBee on Support Forums - Thread - Direct

Hey @Bobjeff222,

If you're still missing the Apex Coins you've bought, then you'll need to reach out to our live support team so they can help you get those coins:

https://help.ea.com/en/contact-us/

Just note that they'll need to see valid proof of purchase (They won't accept mobile screenshots, unfortunately). T... Read more

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30 May 10:33 EA_QueenBee on Support Forums - Thread - Direct

Hey @wrong_images,

We do in fact take abuse reports seriously, and if you see it happening then please report whoever is insulting you in game. This article shows exactly how you can do that.

But I can understand wantin...

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25 May 17:02 EA_QueenBee on Support Forums - Thread - Direct

Hey @Averytommy,

If you feel like the ban was unjustified, you can always reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspend... Read more

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25 May 16:26 EA_QueenBee on Support Forums - Thread - Direct

@Leucotos,

What do you mean exactly that it is not registered? Are you not able to make a case?

Can you check if maybe the Korean version of the page works?

https://help.ea.com/kr/help/account/information-about-locked-or-banned-or-suspended-accounts/

Wees aardig voor elkaar | Be kind to each other

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25 May 16:10 EA_QueenBee on Support Forums - Thread - Direct

Hey @Leucotos,

Not all bans will show up in the ban history. Some game specific ones don't get shown there, which is a little confusing. Regardless, bans aren't something we can help with on the forums, unfortunately. If you'd like to raise a dispute, I recommend that you reach out to our terms of service team via the webform in the following article:

https://help.ea.com/... Read more

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25 May 08:54 EA_QueenBee on Forums - Thread - Direct

Hey @fzued,

I'm sorry to hear that you feel like you've been banned unfairly, but this unfortunately isn't something we can help with here on the forums. Our terms of service team are the only ones able to look into account bans, and as they've decided to uphold the ban despite numerous appeals I'm afraid there's nothing else I can recommend.

Wees aardig voor elkaar | Be kind to each other

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24 May 10:54 EA_QueenBee on Forums - Thread - Direct

@aliciaharrs,

If Apex is saying that you're banned, then I recommend that you reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-su... Read more

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24 May 10:41 EA_QueenBee on Forums - Thread - Direct

@aliciaharrs,

From what the email says there doesn't appear to be a ban on your account, so you should be ok to keep playing our games.

Wees aardig voor elkaar | Be kind to each other

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24 May 10:02 EA_QueenBee on Forums - Thread - Direct

Hey @aliciaharrs,

It looks like your account received a warning, which will be linked to it permanently. If your account has any active bans you can review them here:

https://help.ea.com/en/my-ban-history/

I've removed your attachment by the way. If you received a warning from our terms of service team for an inappropriate name, it's not a good idea to share that name on the forums as well.

...

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24 May 08:39 EA_QueenBee on Support Forums - Thread - Direct

Hey @RvTlz,

Am I right in saying that you unlinked the platform that you play on from its original EA account and linked it to a different one? Unlinking will cause you to lose all of your progress, and Apex is especially temperamental when it comes to account unlinking. If you link it back to its original EA account there's a chance you'll get all of your progress back, but it's not entirely guaranteed.

We have an article here with more information:

... Read more

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23 May 09:39 EA_QueenBee on Support Forums - Thread - Direct

Hey @Rush_fentanyl,

An EA account can only have one of a specific platform account linked to it in its lifetime. So unlinking your Steam account to link a new one is unfortunately impossible. We have a bit more information in this article:

https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/

...

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23 May 08:45 EA_QueenBee on Support Forums - Thread - Direct

@deathdemon185,

It might be worth trying to reach out via a chat if email isn't getting you anywhere. If you go to our help site:

https://help.ea.com/en/contact-us

Select your product and platform, and then choose "Orders" -> "Check order status". That gives me the option to start a chat pretty consistently. (... Read more

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22 May 11:59 EA_QueenBee on Forums - Thread - Direct

Hey @KEXGGG,

We currently support the following languages here on AHQ:

English
...

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22 May 08:30 EA_QueenBee on Support Forums - Thread - Direct

Hey @yuutokt,

We currently support the following languages here on AHQ:

English
...

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22 May 07:40 EA_QueenBee on Support Forums - Thread - Direct

Hey @deathdemon185,

If it's been over 24 hour since you've bought your coins, I recommend that you reach out to our live support team to see if they can get those coins added for you:

https://help.ea.com/en/contact-us

Sometimes the transaction can take a little while to process, but again, if it's been more th... Read more

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22 May 07:22 EA_QueenBee on Support Forums - Thread - Direct

Hey @hhqf1,

If you suspect that your account has been compromised, I recommend following the steps in this article to make sure that your account stays safe:

https://help.ea.com/en/help/account/secure-hacked-ea-account/

Once you've done that, you can dispute your ba... Read more

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21 May 10:29 EA_QueenBee on Support Forums - Thread - Direct

Hey @1b6a66140e18b119,

It seems to me that your Xbox account is linked to an old or disabled EA account. That's not something we can help with here on the forums, but if you reach out to our live support team they'll hopefully be able to get you back into your games:

https://help.ea.com/en/contact-us/

...

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21 May 10:27 EA_QueenBee on Support Forums - Thread - Direct

Hey @mukija,

We currently support the following languages here on AHQ: