Hi @chiu2022,
I've merged your threads together. Unfortunately, the language, in which you wrote your message, is currently not supported on Answers HQ. At the moment you can get help here in the following languages:
I'm locking this for topic now but please, feel free to repost it in any of the aforementioned languages in the appropriate forum. You can also contact an EA Game advisor on the EA Help website. Detailed instructions can be found here: Talk to us: How To Contact EA Help for Support.
Thanks,
EA_Lanna
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