EA_Lanna

EA_Lanna


26 Jan

Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @qfviag2aqdva

 

Yes, Steam accounts can be unlinked. Saying that, there are risks involved. For example: 


@EA_Help wrote:

Once you unlink a platform account (like Steam) from your EA Account and link it to a new EA Account, you can’t unlink it again for six months. Make sure unlinking is the best choice for you and that you understand the risks before you follow these steps.

 

Follow our steps if you still want to ...

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    EA_Lanna on Forums - Thread - Direct

Hi @Rice9817

 

Thanks for sharing. There is a SWGOH board set-up on the over on the SWGOH Forums for feedback that would be great for this and the Studio team do monitor those boards too.

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24 Jan

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @Jastiger

 

Not at all. Please re-read my post carefully. To be extra clear, we - on Answers HQ - aren't equipped to assist with account issues or bans/suspensions, but there are teams who specialise in those areas that can look into those issues for you and let you know what can be done/what the outcome...

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    EA_Lanna on Forums - Thread - Direct

Hi @Jastiger

 

@Asmodeus566 is correct, on Answers HQ, we're limited in the assistance we can offer and bans or suspensions are one of those cases where we're not able to help outside of sharing how to contact the team who can. We can't look into them, we can't lift them and we have no impact on...

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16 Jan

Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @xSteppenxWolfx

 

I'm sorry, this isn't something we can look into on the forums. If you believe the ban was mistakenly added to your account by EA, then you can send in an appeal to the Terms of Service (ToS) team. This FAQ will be a helpful guide for all things ...

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12 Jan

Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @NeGr3Li

 

Thanks for reaching out to us on Answers HQ, but you're through to the forum team on here. I'm afraid we aren't able to look into those and we have no impact on the outcome of those investigations either.  

 

You're looking for the Terms of Service team, they would exclusively help and discuss ban cases. If you believe there's been some sort of mix-up with the application of a ban, they can be reached by ...

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11 Jan

Comment
    EA_Lanna on Forums - Thread - Direct
Hi @ujungkulon,

Unfortunately, no. We cannot look into your ban or your account here on Answers HQ. You'd need to contact the Terms of Service team directly.

- EA_Lanna Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely...

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Comment
    EA_Lanna on Forums - Thread - Direct

Hi @ujungkulon

 

I'm afraid we're not able to investigate or review any account actions on the forums.It would be best to get in touch with the Terms of Service team by filling out the webform. Please check out this EA Help guide for guidance on how to do that: ...

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10 Jan

Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @LsTubl,

 

At the moment the following languages are supported on Answers HQ: 

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Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @EDDZAR666,

 

I'm sorry, we wouldn't be able to help you out with bans, on Answers HQ. We do have a dedicated Terms of Service (ToS) team that handles Sanctions and Bans on accounts that can look into this for you though. You will need to reach out to them to have this looked into. They'll get back to you via email so be sure to keep an eye on your email inbox (and spam/junk folders...sometimes the emails can be routed through to there). This FAQ will be a great resource here: ...

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09 Jan

Comment
    EA_Lanna on Support Forums - Thread - Direct
Hi @HokluMaster   Ok, thanks so much for double-checking for me. We may need a bit more information, could you please check your inbox here on Answers HQ for any DMs from the forum team?    You can find your 'Inbox' in the dropdown menu under your username in the top right corner of the forum. inbox.jpg   - EA_Lanna Lanna.png____________________________________... Read more
Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @mmdddhz

 

Thanks for taking the time to post. You've put a lot of effort into that message. You're through to the forum team unfortunately. Here on Answers HQ, we won't know why your EA account might be banned and we cannot effect the outcome of a ban appeal either, sorry. You're looking for the Terms of Service team, they would exclusively help and discuss ban cases. If you believe there's been some sort of mix-up with the application of a ban, they can be reached by ...

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05 Jan

Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @chasseur76620,  

 

I'm afraid we aren't able to look into EA Account/In-game bans and we have no impact on the outcome of those investigations either. Our Live support team would be in the same boat as ourselves, sorry, but our Terms of Service team can take a look into the ban for you.

 

Send in an appeal to them if you believe there's been some sort of mix-up with the application of that ban. This guide will help you learn how to reach out to them and includes some advice on filling out the webform: ...

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04 Jan

Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @NouShiRiw

 

@Asmodeus566 is correct, we can't help look into EA Account or in-game bans here on Answers HQ but our Terms of Service team can take a look. Please ...

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Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @liujinxuan

 

I'm afraid we wouldn't be able to help you out with that on Answers HQ. We aren't equipped to look into bans or suspensions, that can only be done by our Terms of Service team. 

 

- EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how m...

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Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @liujinxuan

 

Thanks for reaching out to us on Answers HQ, but you're through to the forum team on here. We won't know why your EA account might be banned, sorry. You're looking for the Terms of Service team, they would exclusively help and discuss ban cases. If you believe there's been some sort of mix-up with the application of a ban, they can be reached by ...

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03 Jan

Comment
    EA_Lanna on Support Forums - Thread - Direct

@98ovpb28vg71

Please don't necropost. It's always good to check the date of the previous response to see if the conversation is up to date or it was specific to something from few years ago. It's been a while since this thread was last active so we'll close it from here to help limiting bumping older threads.

If you can't see an active thread on the subject you'd like to discuss with the community at the moment, please feel free to open a new thread to get the ball rolling on it and ensure all content meets ...

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Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @gsdgjc 

 

At the moment the following languages are supported on Answers HQ: 

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21 Dec

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @xfiami7mmagen,

 

On Answers HQ, we're limited in the assistance we can offer and bans or suspensions are one of those cases where we're not able to help much. We can't look into them and we can't lift them. The Terms of Service exclusively handle those cases. If they determined that the ban should remain in place, I'm afraid that means the account will stay banned. 

 

I'm sorry, I know you were hoping for different news. 

 

- EA_Lanna

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Comment
    EA_Lanna on Forums - Thread - Direct

Hi @xfiami7mmagen

 

The Terms of Service team review the account when an appeal goes in to see if the rules were broken or if there's been some sort of a mix up with the ban.  It sounds like they've looked into this a few times for you already going by what you've shared, and each time confirmed the ban is remaining in place. 

 

Ultimately, there are only so many times the same information can be reviewed while hoping for a different outcome, however so there is a limit on the amount of appeals that can be sent in for the same ban review, and if the appeals aren't getting any more responses it'd suggest you've re...

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