EA_Lanna

Hi @SpiritDawg, 

 

I'm sorry to hear that. This isn't something we can look into from the forums unfortunately. As these are public boards where we're unable to verify or discuss your account details which is needed for missing content cases. With valid proof of purchase, the support team should be able to verify the claim and help restore the missing content from there. Usually when they are unable to help, it comes down to the proof of purchase not meeting the criteria outlined in this guide.

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Hi @rainight0315,

 

At the moment the following languages are supported on Answers HQ: 

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Hi @fi9ure,

I understand it's not showing up a Steam account but when you try to connect one up, it's telling you there already is one. It might be a visual bug that causes it not to display on your profile when you check and the support team can look into that for you. If there is, the solution is to unlink it but you should be aware that unlinking can be risky before going ahead with it.

- EA_Lanna ____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me To...

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Hi @fi9ure, 

 

Steam accounts can be unlinked, but you'd need the support team's help to do so. Saying that there are risks involved. Please take a moment to read through them so you're aware of what may happen before going ahead with unblinking it: Unlink your platform accounts from your EA Account

 

Thanks,

 

EA_La...

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Hi @ReXinKuaiDi,

 

At the moment the following languages are supported on Answers HQ: 

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Hi @K-RBSX,

 

At the moment the following languages are supported on Answers HQ: 

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Hi @ayanamivalkyrie, 

 

I'm sorry, we aren't equipped to assist with ban cases on Answers HQ and we won't know why your EA account might be banned, sorry. You're looking for the Terms of Service team, they would exclusively help and discuss ban cases. If you believe there's been some sort of mix-up with the application of a ban, they can be reached by filling out the webform (that sends in an...

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Hi @lokimark,

 

At the moment the following languages are supported on Answers HQ: 

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Hi @Reson007,

 

At the moment the following languages are supported on Answers HQ: 

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Hi @Miku00031, 

 

On Answers HQ, we're limited in the assistance we can offer and bans or suspensions are one of those cases where we're not able to help much. We can't look into them and we can't lift them. The Terms of Service exclusively handle those cases. If they determined that the ban should remain in place, I'm afraid that means the account will stay banned.

 

I'm sorry, I know you were hoping for different news.

 

- EA_Lanna

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Hi @Miku00031, 

 

I'm sorry for the additional reply, but I meant to also include some information on how to receive help with bans. Our Terms of Service can look into that for you if you feel a ban was mistakenly placed on your account. Please fill out the webform by following the advice shared in this guide: 

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Hi @Miku00031, 

 

Thanks for posting this in the language of the board. Please be aware, I've removed your image attachment to protect your private or personal information. Please keep in mind these are public forums and the information you post is visible to anyone.

 

I'm sorry to hear this happened to you. It's never a great feeling to discover your account has been compromised and items were take...

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Hi @lordorgalorg, 

 

I'll close this thread out here to help limit necroposting. The steps to recover an EA account are listed in the guide ...

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