EA_Lanna Dev Tracker | devtrackers.gg

I'm sorry to hear the timer to reach the support team is stuck on 1 minute. It might just need some troubleshooting. Could you try the following steps please:

If you are on mobile, switch to PC to submit the ticket or vice versa
Clear the browsers cache and cookies, fully close all browser windows and then try again
Test it off of a different search engine (so if you're on Google Chrome, try Firefox to see if you can submit a ticket that way)
It's no harm trying a clean boot to see if you see ...

Comment

11 Jul 17:07 EA_Lanna on Forums - Thread - Direct

Hi @0vjgl6hcg5m3,

Ok, thanks for sharing you've already discussed this with @EA_Gunner. I've caught up on your past posts to get up to speed with things.

I'm sorry, I know you were hoping for different news but ...

Comment

11 Jul 14:53 EA_Lanna on Forums - Thread - Direct

Hi @0vjgl6hcg5m3,

I've moved your thread to the General Discussion board for now. You're posting on the community forums. We are limited in what we can do here and won't have the specifics of your case with the support team to know what your issue is.

Could you share a bit about what issue you're experienci...

Comment

10 Jul 12:38 EA_Lanna on Support Forums - Thread - Direct

Hi @YssDddy,

At the moment the following languages are supported on Answers HQ:

...

Comment

09 Jul 10:12 EA_Lanna on Support Forums - Thread - Direct

Hey there,

I'm so sorry to hear you're having trouble with your Apex Coins purchase. I can't action your case with the support team but I want to help you get it sorted out as smoothly as possible so there are some things I'd recommend trying before you update your support case.

First things first, let's make sure you're logged into the right EA account that's linked to your Steam account. You can double-check this by heading over to your EA Account Settings and looking under the "Connections" tab. Take a look at the Steam section...

Comment

04 Jul 18:10 EA_Lanna on Support Forums - Thread - Direct

Hi @samurai1616,

At the moment the following languages are supported on Answers HQ:

...

Comment

02 Jul 10:35 EA_Lanna on Support Forums - Thread - Direct

Hi @toki3d,

At the moment the following languages are supported on Answers HQ:

...

Comment

30 Jun 10:51 EA_Lanna on Support Forums - Thread - Direct

Hi @Hisaque1,

At the moment the following languages are supported on Answers HQ:

...

Comment

26 Jun 12:18 EA_Lanna on Support Forums - Thread - Direct

Hi @Gnatnayis1,

At the moment the following languages are supported on Answers HQ:

...

Comment

20 Jun 19:38 EA_Lanna on Support Forums - Thread - Direct

Hey @Codename128,

At the moment the following languages are supported on Answers HQ:
- English
- Deutsch
- Español
- Français
- Русский форум
- Português
- Jezyk polski
- Italian
- Nederlands

I'm locking this topic for now but please, feel free to repost it in any of the languages listed above in the appropriate forum.

You can also contact an EA Game advisor on the EA Help website. Detailed instructions can be found here: ... Read more

Comment

20 Jun 09:33 EA_Lanna on Support Forums - Thread - Direct

Hi @36faze,

I've edited your post to remove the profanity. If it's inappropriate or led to an account action, probably best not to repeat it on the forums.

In terms of receiving a ban, however minor the rule-breaking you feel it might have been, the rules are there for a reason, and breaking them will have consequences. Saying that, if you believe the ban you received was added by mistake/no rules were broken, our Terms of Service team (ToS) can take a look into it for you. ...

Comment

11 Jun 10:10 EA_Lanna on Forums - Thread - Direct

Hi @STANDARD_DEV_X2,

It's been a while, we're hoping that means the advice to switch to a more stable internet connection like Wifi did the trick and you're back in the game. 🙂

We're going to wrap up this discussion for now, but if there's anything more you'd like to share or ask, don't hesitate to start a new thread or jump into an active one and we'll do our best to help with recommendations.

Thanks and happy gaming o/

- EA_Lanna

_... Read more

Comment

31 May 14:06 EA_Lanna on Forums - Thread - Direct

Hi @STANDARD_DEV_X2,

I checked out the error code. Getting that error usually means there's an unstable or weak internet connection. Are you using mobile data to log in? Try switching to wifi and see if that helps.

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'M...