EA_Lanna

EA_Lanna


18 May

Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @wj5zsqi796iw

 

I'm sorry but we won't know why you were banned from the forums. Can you take a look through your emails? There should be an email from Terms of Service that shares the general rule broken for example: ban applied for cheating/hacking/hate speech/etc. This article shares more about Apex and the rules: "Play by the rules in Apex Legends".

 

- EA_La...

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13 May

Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @itsyoboyjoshy

 

I've edited your post to remove the profanity. If it's inappropriate or led to an account action, probably best not to repeat it on the forums. 

 

Whether or not you mean it as a joke, toxic terms and derogatory statements aren't ok. The rules are there for a reason. It's as the Positive Play Charter says, "being part of a gaming community s...

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11 May

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @BrentAR15

 

Thanks for reaching out and good question. We've put together this help guide with steps on how to report other players for cheating, abuse, and harassment. Please check it out and follow the steps outlined in it, it'll help you send in a report to the best team.

 

  • EA_Help article:  ...
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10 May

Comment
    EA_Lanna on Support Forums - Thread - Direct
Hi @couleurs12,

The cases would be tethered to the EA account you sent them from. Can you open up help.ea.com and check the 'Account's tab at the top tool bar? There's be a drop down menu, select the option 'My Cases'. You should see all the cases created from that EA account.

If your Terms of Service case isn't listed there, you may be logging into the wrong EA account and just need to pop in the correct login information for the other one.

Another way to check this is to search your email inbox for a log of the email receipts you'd receive from the support team after contacting them with a case. If you're not seeing ... Read more

06 May

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @Fariahz

 

I'm sorry, we - the forum team - won't know why you were banned. 

 

Can you take a look through your emails? Usually there should be an email, Terms of Service aim to send one out when a ban has been added that shares the general rule broken for example: ban applied for cheating/hacking/hate speech/etc. This article shares more about Apex and the rules: "...

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Comment
    EA_Lanna on Forums - Thread - Direct

Hi @MVP_cherubfish

 

I've edited your posts to remove the name. For again, if it's inappropriate or led to an account action in-game (like a permaban for example), chances are it's not ok for the forums per the forum rules

 

In terms of y...

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Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @chrangel

 

We can't look into this for you from the forums but our Terms of Service team can take a look. Please fill out the webform to send in an appeal to that team if you believe a ban was added by mistake. 

 

- EA_Lanna

Lanna.png... Read more

04 May

Comment
    EA_Lanna on Support Forums - Thread - Direct
Yes @couleurs12, but this time get the support team to make sure it's going where it needs to go. They can make sure it enters the right queue for you. Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you too, ...

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Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @couleurs12

 

Sorry to hear that. I'm not sure why it went without a response. To have a banned case reviewed, it need to get to the Terms of Service team so the best thing to do, if you believe the ban was added mistakenly, is to bump the case with them again.

 

Head to help.ea.com and select 'Contact us' to start filling out a help ticket for them and choose from the available contact options that pop up. This will put you in contact with the support team who'll examine the case history to better to understand what might have been happening with it. If it needs be, they'll reentered into the Terms of Service queue and from there it'll be picked up asap. 

 

- EA_Lanna

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27 Apr

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @NUTR0rl_on_TTOK

 

We can't look into this for you from the forums but our Terms of Service team can take a look. Please fill out the webform to send in an appeal to that team if you believe a ban was added by mistake. 

 

- EA_Lanna

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Comment
    EA_Lanna on Support Forums - Thread - Direct
Hi @snaids24,

It can take between 24hr and 72hrs (less likely to go as long as 72hours though). If you're not seeing the coins after 72hrs, let the support team know and ask them to check if it's been sent. If they can see it's been sent, they may recommend some troubleshooting to help the coins appear like rebooting the console.

- EA_Lanna Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also...

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22 Apr

Comment
    EA_Lanna on Support Forums - Thread - Direct
Hi @Raven9996,

Ah I see, I can't really advise you on that.

The suspension you received was added to restrict your access to the game(/potentially account depending on the suspension type) for that period of time.

To offer advise on how to play while your suspended would be to help you circumvent that ^^: No can do.

- EA_Lanna Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players ar...

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Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @Raven9996,

Sure, well that depends on the kind of suspension you received. When you load up Apex, does a screen pop up with a ban message? Does this screen pop-up for other EA games you play?

- EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving th...

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Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @Raven9996

 

I'm sorry, this isn't something we can overturn. If a ban or suspension was correctly added for rule-breaking, it's there to stay until the duration has passed. In your case, once the 7 days are up, you'll be able to return and play as normal again. 

 

Yes, please do report that behavior is you see it going on! For Apex, this article shares how players can send in reports to us: How to report players in Apex Legends games

 

- EA_Lanna

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Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @Raven9996,

 

From what you shared, it sounds like you responded in kind. If you respond to bait and yourself bait further reactions you're putting your own account in line for bans and suspensions by breaking the rules yourself. 

 

If you happen to encounter other toxic players in-game, please let us address those members instead, don't take it on yourself to put ...

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19 Apr

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @Thot_killer90

 

I'm sorry, we won't know why you were banned or be able to overturn it from the forums. Could you check the in-game message and email?

 

  • In-game message: For a specific game ban, like with Apex, there will be a message that crops up when you try to log into the game. 
  • Emails from '[email protected]': Terms of Service will notify you through email when a ban or suspensions been added with some context as to why a ban was added.

If there's no in-game message or em...

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Comment
    EA_Lanna on Forums - Thread - Direct

Hi @curse56545654,

 

Sorry to hear that. It's never a great feeling to discover your account has be used by someone else, in this case your brother, and that they broke the rules while on there, leaving you with the ban. That does suck. A ban in that scenario isn't a false one though, it's correctly applied. You see, you're responsible for the activity on your account:  


@EA wrote:

You are responsible for the activity on your EA Account. Your EA Account may be suspended or terminated if someone else uses it to engage in activity that violates this Agreement.

- Sectio...

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14 Apr

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @Nikl51

 

Sorry to hear that. I'm afraid we can't look into this for you from the forums but our Terms of Service team can take a look. Please fill out the webform to send in an appeal to that team if you believe a ban was added by mistake. 

 

- EA_Lanna

Lanna.png... Read more

12 Apr

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @Player_t9ek0a06

 

I'm sorry but we won't know why you were banned from the forums.

 

Can you take a look through your emails? Please search for emails received from the email address: [email protected]. There will be an email from Terms of Service that shares the general rule broken for example: ban applied for cheating/hacking/hate speech/etc. 

 

It may help to check out this article that shares more about Apex and the rules also: "...

Read more

11 Apr

Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @MGxBURN,

 

Your thread title asks the question, "Why was I banned". I'm afraid we won't know this from the forums. Can you take a look through your emails? There should be an email from Terms of Service that shares the general rule broken for example: ban applied for cheating/hacking/hate speech/etc. 

 

This article may also help shed some light on what might have resulted in a ban as it touches on the rules and Apex: "...

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