I think there’s an issue with the reward crates when leveling up in Apex

Hi @fames215,

This is working as intended. You can find more information here: https://www.ea.com/en-gb/games/apex-legends/news/hunted-patch-notes

LEVEL CAP INCREASE

Players can now level past account level 500 through 3 additional tiers of 500 levels bringing the effective level maximum to Level 500 Tier 3. This increase adds 345 additional Apex Packs earnable via account leveling, and ensures that everyone can earn an heirloom just by playing the game. The total number of Apex Packs earnable via account leveling is now 544.