EA_cuervo

@MagicalFlandre You see that in your Steam account right? The progress is saved on your EA account. If you link the Steam account to a different EA account, you won't get your progress back. You must link it to the same EA account it was linked to before. Since we're unable to check the account details here in the forums, you will need to reach out to the EA Help Support.

If you had to re-link your Steam account, it means the account was unlinked from another EA account. In case you already re-linked your Steam account and don't see the progress, you probably linked to a brand new EA account. As we're unable to check your account details here, you will need to contact EA Help Support to try recovering your old account.

@MagicalFlandre Ok so you recently lost the progress. Did you unlink any platform accounts from your EA account?

Hi @MagicalFlandre,

 

When was the last time you saw your progress in the account?

Hi @fames215,

 

This is working as intended. You can find more information here: https://www.ea.com/en-gb/games/apex-legends/news/hunted-patch-notes

 

LEVEL CAP INCREASE

Players can now level past account level 500 through 3 additional tiers of 500 levels bringing the effective level maximum to Level 500 Tier 3. This increase adds 345 additional Apex Packs earnable ...

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Hi @maxadon96,

 

If you're not getting the chat option when trying to contact support, can you please try: 

 

1. Go to: https://help.ea.com/en/help-home/
2. Select the game you need assistance with or EA App
3. Select "I want to update my EA Account information" 
4. Scroll down the page to find the "Chat with us" option

If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

... Read more

@Midnight9746 Thank you! I appreciate that!

 

 

This has now been reported to the team.

@SheilaMakesBrrr Thanks!

I couldn't find your other post about it. Can you please share the thread here?

Hi @Midnight9746, thanks for your report. This is being tracked by the team!

Hey @Neymar_Ant, 

 

I moved your post here as it seems to be the same issue. This should have been fixed now. Could you please let us know if you're able to play with your friends and if the rank shown is correct? 

Thanks, 

Hi there, 

 

Just to confirm, are you using the EA app or Origin? If you're not on the EA app yet, please download it here; https://www.ea.com/ea-app

 

Once it's installed, make sure the in-game overlay is enable so the pop up for the purchase will appear, for that, go to: Settings > Application > In-game Overlay > Enable in-game Overlay 

 

I hope this helps! 

Hi @SpookyxAurore,

 

Please note that we're unable to make account changes or assist with account-related issues here at AHQ. However, I can try to point you in the right direction to recover your account. 

 

If you don't remember the email associated with your EA account, you can try to find it by following the steps in this article: ...

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Hey there,

 

We currently support the following languages on Answers HQ:

 

•  English

• ...

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@SeireiAki I'm glad it's fixed! Feel free to post again if you need anything else!

Hey, 

 

Thanks for reporting that and providing a DxDiag, that's very helpful. I've noticed that your GPU driver was last updated in May. Have you tried updating the GPU driver and check again to see if the problem persists?

 

Thanks, 

Hey there,

 

That's part of the new level tiers, there are a total of 2000 levels, split into four tiers. After reaching level 500, your level will be reset back to level 1 as you have reached the next tier.