EA_cuervo

@Vietconggg6666 Hey there, I just want to check with you if you managed to get this solved. Let us know if you still need any help!

Hi there, 

 

To get further information on your account, please contact EA Help Support. They should be able to clarify your questions about the refund. 

Regarding the account ban, you can send a dispute to the Terms of Service Team: Get informati...

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@Naymeer571 I'm glad that worked. If you want to, you can now redo the process of Clean Boot and start enabling a few programs to see if you can find out which program was causing the issue here so you can keep all other apps that you wish running in the background. 

We are not able to make account changes for you here at AHQ. You can find instructions on how to unlink the account here: Unlink your platform accounts from your EA Account

 

If you're unable to make the changes yourself, you will need to contact EA ...

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Hi @culeczka, I will send you a DM with some further information. Please check the inbox on the top right of this page by clicking on your profile.

Thanks for reporting this. I will pass it on to the team! 

@Jackfff-07 I can assist you with instructions on how to unlink the accounts yourself as we're unable to make any account changes for you here at AHQ. If you follow the steps on this article you should be able to unlink your Twitch and Xbox accounts: Unlink your platform accounts from your EA Account

 

Let me know if you have any issues unlinking the accounts.

@MagicalFlandre You see that in your Steam account right? The progress is saved on your EA account. If you link the Steam account to a different EA account, you won't get your progress back. You must link it to the same EA account it was linked to before. Since we're unable to check the account details here in the forums, you will need to reach out to the EA Help Support.

If you had to re-link your Steam account, it means the account was unlinked from another EA account. In case you already re-linked your Steam account and don't see the progress, you probably linked to a brand new EA account. As we're unable to check your account details here, you will need to contact EA Help Support to try recovering your old account.

Hey there, 

 

Please note that Apex Legends uses Easy Anti-Cheat which is different from EA Anti-Cheat. The steps you shared in your post are for EA Anti-Cheat. 

 

Can you please try a Clean boot, restart your PC and reinstall the game while running Steam/EA app as admin: How to clean or safe boot your computer

@MagicalFlandre Ok so you recently lost the progress. Did you unlink any platform accounts from your EA account?

Could you please try using incognito mode to see if the chat appears?

I'm sorry to hear you're having issues contacting EA Help Support. 

 

If you're not getting the chat option when trying to contact support, can you please try: 

 

1. Go to: ...

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Hi @LiwexX,

 

I'm sorry to hear you've lost your progress. I will send you a DM here on AHQ with some further instructions. Please check your inbox by clicking on your profile in the top right of this page. 

Hi @Jackfff-07,

 

You can find instructions on how to link and unlink accounts here: Unlink your platform accounts from your EA Account & Linking your platform account...

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Hi @MagicalFlandre,

 

When was the last time you saw your progress in the account?

Hi @fames215,

 

This is working as intended. You can find more information here: https://www.ea.com/en-gb/games/apex-legends/news/hunted-patch-notes

 

LEVEL CAP INCREASE

Players can now level past account level 500 through 3 additional tiers of 500 levels bringing the effective level maximum to Level 500 Tier 3. This increase adds 345 additional Apex Packs earnable ...

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@TheBerserker078 thanks for sharing the DxDiag. When did this problem start for you? Was it after a recent update?

@TheBerserker078 Thanks for providing all these details. Can you please try setting up a new Windows admin account to see if that works? If the problem persists, please share a DxDiag with us.

Thanks for your reply, I'm sorry to hear that you're still unable to launch the game. 

Could you please try to check if you have any pending Windows Updates? If you do, please download and update your Windows. Once that's done, I suggest that you repair the game as well. 

 

Let us know if that helps,

...

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