over 4 years
ago -
EA_David
-
Direct link
@RYDEN777 Hi, you may want to check if anyone in your household could have accessed your account and made the purchase. It is fairly common, and the cliche of the "little brother" making account changes often has a ring of truth to it.
If there's no way this could happen, please contact support. They can investigate to see if there's any sign of an account compromise. It seems unlikely in this case as you still retain control of the account, but it's definitely worth checking out, and they can help to re-secure your account if necessary: https://help.ea.com/en/contact-us/
If there's no way this could happen, please contact support. They can investigate to see if there's any sign of an account compromise. It seems unlikely in this case as you still retain control of the account, but it's definitely worth checking out, and they can help to re-secure your account if necessary: https://help.ea.com/en/contact-us/