EA_David

EA_David


15 May

Comment
    EA_David on Support Forums - Thread - Direct
@turlocklocklis Thanks for the post and video, we'll pass it on.

Something like this doesn't come up often, but we have seen weird similar issues before. David.png

12 May

Comment
    EA_David on Forums - Thread - Direct
My current assumption is that the "you'll not end up in rookie tier" line was a mistake and a change got made. I've seen lots of folks with high tier in earlier seasons wind up in Rookie, it seemed to only check Season 12, if you were in bronze at the end you got put in Rookie.

If and when I see anything official on this we'll share it. David.png
Comment
    EA_David on Support Forums - Thread - Direct

@Leertaste21 Hey, from taking a look at this, it does appear to be a misunderstanding.

The legendary unlocked item was indeed a Fuse Banner, but from what I can see you didn't own Fuse at the time. So when you clicked the banner you were prompted to purchase him and the coins option was chosen.

Unfortunately we can't help - I know most folks would prefer to spend tokens on characters - but I hope this helps to at least clarify what happened.

David.png
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11 May

Comment
    EA_David on Forums - Thread - Direct
Ah. Can I check your profile is set up to make purchases on that Switch? Are you able to buy things normally from the e-shop?

Also can I check your region? Does your account region match your actual location? David.png
Comment
    EA_David on Support Forums - Thread - Direct
Thanks for the post. This one is news to me but we can send it up and see if it's tracked already. David.png
Comment
    EA_David on Support Forums - Thread - Direct
Thanks for the details. Hopefully it was just a one-in-a-million random glitch, but if it's more widespread this info could prove very helpful. David.png
Comment
    EA_David on Forums - Thread - Direct

Are you saying the shop doesn't appear in-game? Do you have an image of what appears?

Testing myself just now I was able to click the coin options in-game and was redirected to buy the coins from the eshop.

David.png
Comment
    EA_David on Support Forums - Thread - Direct
@yamiiei Thanks for the post. Do they still work for you?

Do you happen to know when precisely it started? Were you climbing something or dismounting something? Those are generally the key times for things to go wrong.

Also is this a common occurrence or just a once-off for you? David.png
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Comment
    EA_David on Forums - Thread - Direct

Hi there, there's a few ways to get coins, but they're fairly intuitive. Are you trying to get them and running into issues? 

If so, please give us details and we'll try to figure out what's going wrong.

David.png

28 Apr

Comment
    EA_David on Support Forums - Thread - Direct
Hey, we flagged this before. From what we got back, it's not a bug or glitch, it's intended that there's extra visual recoil when one-handing weapons.

Sorry to hear about your monitor, hopefully you were due for an upgrade anyway. David.png
Comment
    EA_David on Forums - Thread - Direct
Thanks for the extra details.

Once the dust settled on this, what happened was that there was an issue with the data that came with the Golden Week content, and a fix was deployed on our end.

Cheers, and sorry for the inconvenience.

David.png

27 Apr

Comment
    EA_David on Forums - Thread - Direct

@Akira-s2x Hey, it looks like you got into some matches (including a win, congrats) since your post. Can I check what steps you took to get in, or did you just need to wait?

Edit: I found a bit more info,  if folks encounter this they should just need to restart their game client. 

I know you mentioned a restart before, but it seems there were some updates on our end before the update would address this.

David.png
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21 Apr

Comment
    EA_David on Support Forums - Thread - Direct

Hi, from what I can see, folks are still getting into matches consistently, do you make any changes on your end for it to beback working again, or does this afflict you "randomly"?

David.png

20 Apr

Comment
    EA_David on Support Forums - Thread - Direct
Thanks for the extra detail. It might be a one-in-a-million freak occurrence, it could be easy to replicate, but we'll pass it on. Cheers. David.png

19 Apr

Comment
    EA_David on Support Forums - Thread - Direct

@SFxSixless Hey, would you happen to recall the precise location you hit the container?

David.png

11 Apr

Comment
    EA_David on Support Forums - Thread - Direct
Good eye. Even looking at it normally it kind of looks like an extra piece of metal, but I suspect that you're right and it's unintended. We'll send it up. David.png

10 Apr

Comment
    EA_David on Support Forums - Thread - Direct

Hi, we'll ask folks who are missing recently purchased coins to reach out again with your proof of purchase. Even if you've contacted support before and told to wait, we have had some updates and now such cases should be addressed. 

The issue is still being investigated, but contacting again now should help to get this cleared up. 

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06 Apr

Comment
    EA_David on Support Forums - Thread - Direct
@Visenix If you're still encountering this can you try verifying integrity?

https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB David.png
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05 Apr

Comment
    EA_David on Support Forums - Thread - Direct
Hey, you've probable done so already, but please restart your game client. This is a bug that can occur after completing the Bangalore quest. David.png

31 Mar

Comment
    EA_David on Support Forums - Thread - Direct
Hey, there's currently an issue with placeables on Storm Point, it's being looked into.

Your report says that it seems to happen anywhere, but can I check if all your tests were on Storm Point? David.png