EA_David

EA_David


30 Jan

Comment
    EA_David on Support Forums - Thread - Direct

@Back2skooldaze No, there's no requirement for your EA accounts to have the same password as your console account. In fact, it's likely more secure to have separate passwords for each account. 

For your issue, I think there's might be an account mixup. Most people use the same EA account for each console account, but there's no requirement to do so. 

I think that might be happening here, for example I see on your posting EA account there is a linked Xbox account, but there isn't a linked PS account. 

What you can do is go to ea.com, then log out. You can then log in using the PS login option. This will get you onto...

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27 Jan

Comment
    EA_David on Support Forums - Thread - Direct
@clertt_ Hey, can you check your DMs for a message from me. David.png

24 Jan

Comment
    EA_David on Support Forums - Thread - Direct

@KLinorZ All good, I'm just happy we can get this cleared up. 

Thanks!

David.png
Comment
    EA_David on Support Forums - Thread - Direct
There is no such thing as a ranked season 8 holospray. They were introduced as a Season 9 reward.
I'm not doubting that you hit plat in season 8, I'm saying there was no holospray reward at that time. David.png
Comment
    EA_David on Support Forums - Thread - Direct
@KLinorZ Hi, I think there's a mixup here, Ranked Holosprays were only introduced as Ranked rewards back in Season 9.
I expect support wasn't aware of this -it's an easy thing to lose track of- and thought it was a bug with the game.

Thanks for the post and I hope this helps clear things up. David.png
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Comment
    EA_David on Support Forums - Thread - Direct
Hi, ranks decay over time, every time there's a split (so twice per season) folks will lose 1.5 ranks.
Could this be what's happening here? When were you last verified as in Plat 3? David.png

19 Jan

Comment
    EA_David on Support Forums - Thread - Direct
Thanks, we'll pass this on. David.png
Comment
    EA_David on Support Forums - Thread - Direct
@XHelperZ Thanks, i'll pass it on. I know this stuff is minor, but we're already looking into some of the other FR strangeness lately, so hopefully this helps with that. David.png
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13 Jan

Comment
    EA_David on Support Forums - Thread - Direct
@XHelperZ Thanks for the post.

As we in the other thread I'm not sure if the spawn animation is an intended change, but we'll see if it is. Solid feedback if it's not, anyway.

The weird behavior when the AI is activated is being looked into, good video demonstrating it. David.png
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12 Jan

Comment
    EA_David on Support Forums - Thread - Direct
@Cupiii Thanks for the post. We are aware that some folks are missing their final Triple Take reward from the last season's BP. It's being worked on, we'll let folks know when we have an update. David.png
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09 Jan

Comment
    EA_David on Support Forums - Thread - Direct

@lfdcgamers Hey, it's been a while since I looked at it, but I believe on Xbox the toggle is outside of the game.

If it's enabled in your Communication & Multiplayer system options, it should be active. Are you having any issues related to playing with users on other systems?

David.png
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06 Jan

Comment
    EA_David on Support Forums - Thread - Direct
Thanks for the post we'll pass it on. David.png

03 Jan

Comment
    EA_David on Support Forums - Thread - Direct
@llk1rall Hi, unfortunately we can't directly assist on the forum.

Please reach out to support at help.ea.com with details of the gift and your intended recipient, and they can look into the missing content. David.png
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22 Dec

Comment
    EA_David on Support Forums - Thread - Direct
Just as a test, if someone still has this, could you try using an alternate account and see if it happens there.
Also is it affecting the free reroll as well as paid ones? David.png

15 Dec

Comment
    EA_David on Support Forums - Thread - Direct
Hey, as noted this should be addressed now.

Any info on your experience will be appreciated, whether it's a "fixed now" or "problem persists"

Thanks! David.png
Comment
    EA_David on Support Forums - Thread - Direct
@rickybobbywins Hey, can you check again now? From my notes this should have been fixed in the most recent patch that rolled out last night. David.png
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01 Dec

Comment
    EA_David on Support Forums - Thread - Direct

Hi, event and event thematic packs are explicitly excluded from the 500 pack tracker. eventdetails.PNG

In your case from what I can see the Warriors event items have not all been acquired. There are a scattering of event unlocks, but certainly not all of them from a single event. 

Also of note, getting an event heirloom does not reset the counter. 

We'll close this thread now, there's nowhere else for this to go. 

David.png
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24 Nov

Comment
    EA_David on Support Forums - Thread - Direct
We are aware that this is persisting for some folks and are working on it.

Also, if it's a concern of yours, I haven't seen any evidence or implication of anyone getting an account sanction for this. It's not been mentioned here, but I know it's a common concern from those seeing this issue. David.png

23 Nov

Comment
    EA_David on Forums - Thread - Direct
Thanks, i'll pass it on anyway. Could you unprivate the video, or DM me an unlisted link if you don't want to share your YT account here? David.png
Comment
    EA_David on Support Forums - Thread - Direct
@a-weird-bird Great catch. Like you say it's pretty minor, but it should be consistent. We'll pass this on, likely to be quietly fixed - something like this might not even make the patch notes - in a future update. David.png
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