4 months ago - EA_Mako - Direct link

Hey @Mallang_e2,

 

Sorry for the concern here! It looks like your account was affected by an issue that occurred back on April 2nd, but we should be able to get that fixed up.

 

There are a couple things we need to confirm before we can proceed, so I've sent you a DM here on AHQ.

 

Please check your DMs up in the top-right corner and get back to me there when you can, thanks! 

Mako.png
3 months ago - EA_Mako - Direct link

@Mallang_e2 

 

Please check your DMs on AHQ. I've sent you a DM after your original post as we need to verify some information before we can get this fixed up, thanks!

Mako.png
3 months ago - EA_Mako - Direct link

@kmk4545 @emmski97 

 

When was the last time you logged into Apex?

 

The issue that took place yesterday has been resolved, so if this just occurred within the past day please restart and try again, then let us know in this thread if you're still having trouble.

 

If you're still seeing the issue at that point please also let us know there which platform(s) you play on so we can pass along the information, as we've otherwise seen this be resolved for everyone from yesterday's issue. Thanks!

Mako.png
3 months ago - EA_Mako - Direct link

Hi @Zencho_369,

If you have the same problem, please follow the same steps in my post above so we can verify some additional details, thanks!

Mako.png





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