over 2 years ago - EA_Kent - Direct link

Hi @polskimemxd123

 

Have you had the chance to try verifying the integrity of the game files in Steam to see if that helps? You can find more info on how to verify the file integrity at the Steam Support website

 

Please let me know if you're still getting stuck on the loading screen afterward. Thanks! 

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over 2 years ago - EA_Kent - Direct link

Thank you for the updates!

 

When you have the chance can you share a DxDiag so we can take a look? For more details on how to pull one up check out the EA Help website

 

Once you have the text file please attach it to this thread. Thanks again. 

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over 2 years ago - EA_Kent - Direct link

@Streleetzia 

 

Thank you!

 

I noticed several errors in the Diagnostics section in the DxDiag you attached. One of them in particular may point to a video driver issue. Can you try a clean reinstall of your video drivers to see if that helps, if you haven't already? 

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over 2 years ago - EA_Kent - Direct link

@Streleetzia 

 

Ah, I see! Thanks for following up and letting me know. I'm glad to hear he was able to help figure out what was happening. Thumbs up

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