[2019] Xbox One Crashes

@SirBatesAlotttt 

 

Sounds frustrating what you're going through. Have you tried reinstalling the game though? If you have the game installed on an external hard drive, make sure there aren't files on both the internal and external drive. That can cause some weird performance issues.

These basic steps below can help improve performance on the Xbox One:

 

Power Cycle the Console

1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
2. Press the Xbox button on your console to turn on the Xbox One.

Clear Mac Address

1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

/Blueberry

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@SirBate 

 

Sounds frustrating what you're going through. Have you tried reinstalling the game though? If you have the game installed on an external hard drive, make sure there aren't files on both the internal and external drive. That can cause some weird performance issues.

These basic steps below can help improve performance on the Xbox One:

 

Power Cycle the Console

1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
2. Press the Xbox button on your console to turn on the Xbox One.

Clear Mac Address

1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

@batedmetal264 

 

Not always but it's great to start with the basic steps that fix most general technical issues. You might be surprised how many people don't search for existing posts that are related before creating a new one. 

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
--------------------------------------------------------------------------------------------------

@Batedmetal264 

 

Not always but it's great to start with the basic steps that fix most general technical issues. You might be surprised how many people don't search for existing posts that are related before creating a new one. 

@xpertvcm04 

 

Have you tried reinstalling the game on the internal drive and do you have anything plugged into the USB slots other than a controller wire?