[2024] Lost Items in merge requesting compensation or return of items to account

Hey @Tylerwhisper,

 

Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.

 

Your items cannot be transferred or merged from one EA account to another, so if you linked an account and lost access to the progress, that would be because your platform is no longer linked to the original EA account where that progress was initially made.

 

The only way to attempt restoring access to that progress would be to re-link your Xbox to its original EA account, though this would only let you access it with that account and wouldn't transfer the progress or share it between other EA accounts still.

 

We go into additional detail about this in our blog and guides below, but if you have any issues re-linking your accounts please reach back out to support so they can help get your platform account back to its original EA account.   Cross Progression in Apex Legends™ (ea.com) A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com) Now that Cross Progression is here: what you need to know - Answer HQ (ea.com)