11 months ago - EA_QueenBee - Direct link
Hey @deathdemon185,

If it's been over 24 hour since you've bought your coins, I recommend that you reach out to our live support team to see if they can get those coins added for you:

https://help.ea.com/en/contact-us

Sometimes the transaction can take a little while to process, but again, if it's been more than 24 hours, reach out to them. They'll need to see proof of purchase before they can grant the coins; this article shows exactly what they'll need:

https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other
11 months ago - EA_QueenBee - Direct link
@deathdemon185,

It might be worth trying to reach out via a chat if email isn't getting you anywhere. If you go to our help site:

https://help.ea.com/en/contact-us

Select your product and platform, and then choose "Orders" -> "Check order status". That gives me the option to start a chat pretty consistently. (It'll be under "Other support options" near the bottom of the page.)

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other





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