25 days ago - EA_David - Direct link

@GrammyPatty Looking into this, there's a misunderstanding here. There isn't a chance of getting shards from Event packs.

Your earned shards were from finishing the event. You then opened a standard Apex Pack straight away afterwards, not an Event pack.
It sounds like this final Apex pack was mistaken for an Event pack. 

I hope this clears things up. 

Oh and @ThickGrape I have seen some (very rare) cases of accounts having over 150 shards, so it is possible. 

David.png





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Temporary changes to support options
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ThickGrape
EA community forums for players to get player-to-player support, ask questions, share their game and troubleshooting experience.


GrammyPatty
EA community forums for players to get player-to-player support, ask questions, share their game and troubleshooting experience.


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