about 3 years
ago -
EA_Mako
-
Direct link
Hey @L0nk,
Have you recently unlinked another account from your EA Account?
This is typically what causes a loss of progress or your cosmetics. That is all stored on the EA Account where it was first earned, and at this point cannot be transferred to a different account.
If that's the case, you would need to re-link the account that was initially connected.
If you run into any issues with that, please reach out to an advisor and they'll be able to take a look for you.