almost 5 years ago - EA_Kent - Direct link

Hey @jwendt45

 

When you've got a chance can you check to see if Restricted Access Mode might be enabled in Origin? Open up the Settings and click on the Application tab. All the way down at the bottom there should be an Advanced section with an option to enable or disable Restricted Access Mode. If this is active try disabling it and see if you're able to download the update afterward. 

 

/Kent

almost 5 years ago - EA_Kent - Direct link

Got it, thanks. When you have a chance can you try setting up a Clean Boot on your PC to see if that helps? If there's anything else running on your PC at the same time that could be interfering with Origin it might help. 

 

For more info on how to set up a Clean Boot check out the EA Help website. If you're still having any trouble downloading the update afterward let me know. 

 

 

/Kent

almost 5 years ago - EA_Kent - Direct link

Glad to hear it! Thanks for letting me know it helped. Thumbs up

 

 

/Kent