[2020] Heirloom shards not working?

@TwitchLegitlolly Hi, it looks like you got the Bloodhound heirloom back in December last year, either from hitting 500 packs, or from luck.

This will have reset the guarantee, and you'd need to open 500 Apex Packs to hit the the guarantee. 

I see you also got the Pathfinder Heirloom around this time, but as you got it from the Holo-day Bash event packs, this wouldn't have affected the guarantee. 

@TwitchLegitlolly Hey, I'll send you a DM to clear up what's happening here.