over 2 years ago - EA_Darko - Direct link

You will need to speak to our Terms of Service team @KrankyKraka.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

 

Darko

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over 2 years ago - EA_Darko - Direct link

Hey @KrankyKraka I tested it there and it is working as it should, can you ensure that you follow every step exactly.


Darko 

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almost 2 years ago - EA_Darko - Direct link

You need to speak with our TOS team @Dalton_Losey18, there is no one else who can assist you.


Darko 

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almost 2 years ago - EA_Darko - Direct link

The steps to speak with our TOS team are in the response above @Dalton_Losey18, it is the only way to get in contact with them.


Darko 

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almost 2 years ago - EA_Darko - Direct link

You need to be patient and wait for our team to respond @Dalton_Losey18.

 

they will send an email to the email registered on the account once their investigation is finished.


Darko 

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