[2022] APEX on Xbox is UNPLAYABLE

Hi there, @SILVERisSORRY 

Thanks for reaching out about this. We should go through some connection troubleshooting. First, are you playing on a wired or wireless connection? Also, has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

@SILVERisSORRY 

Great! Glad to hear it. Just reach out again if have any more issues. Have fun and good luck

@SILVERisSORRY 

Sorry to hear it. We'll continue troubleshooting. Are you on a wired or wireless connection? Also, try clearing the alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

@SILVERisSORRY 

Did you try clearing the alternate MAC address as I suggested?

@SILVERisSORRY 

I'm heading out for the weekend shortly here. If you still need some help with this, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!