over 4 years ago - EA_Aljo - Direct link

Hi there, @GGGamer511.

 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

over 4 years ago - EA_Aljo - Direct link

@GGGamer511 

 

Great! If you have any other issues, please reach out to us again. Have fun and stay safe Standard smile

over 4 years ago - EA_Aljo - Direct link

Hello, @DocWade82.

 

Are you playing on a wired or wireless connection?

over 4 years ago - EA_Aljo - Direct link

@DocWade82 

 

Did you already perform the power cycling steps I mentioned previously? If so, let's see if alternate DNS servers will help. From the Xbox One home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4. Let me know what happens.

over 4 years ago - EA_Aljo - Direct link

@DocWade82 

 

Sounds good. Let me know how it goes. Thanks!