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[2023] Apex Legends "Arsenal" Season 17 Update - Discussion & Support Megathread


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Hey legends, the "Arsenal" (Season 17) update is upon us!

This thread serves to consolidate player feedback and issues with the newly released "Arsenal" Season patch.

As always, please post any bugs or issues that have come up with this current patch so that Respawn can help out!

Information that's helpful when reporting bugs:

  • What platform are you playing on?
  • Which skin were you using?
  • What were you doing leading up to the issue?
  • Can you reproduce it? What are the steps?
  • PC players - provide hardware specs, OS version, and GPU driver version.
  • Did your game crash? What error did you get? Please include "apex_crash.txt" from your "Documents" folder.
  • If possible, it’s great if you can capture the bug and submit that with your report.
External link →
over 1 year ago - /u/RobotHavGunz - Direct link

Originally posted by TrunkTalk

I finished diamond in split one of season 16 ranked mode.

I was only given platinum rewards. Super, super disheartening.

I play on Xbox One s

Happened after updating to season 17.

I *think* I know what caused this. But I'd like to ask for your help tracking it down.

If you go to the stats screen (the one with your seasonal stats), does that screen show you as Platinum or Diamond in split 1? I'm *guessing* it shows you as Platinum - not Diamond. If it shows you as Diamond, I'm much more confused, but that would be super helpful to know for sure since it would point me in a very different direction in terms of investigation.

Trying to get some data on the backend as well. Thanks in advance.

The most helpful info from anyone who's affected by this to share is:

  • what does the stats screen show for split 1
  • what does the stats screen show for split 2

PS: we have made a bunch of underlying changes that does make it easier to rectify this.

PPS: I do hope to have an update on the mixed up badges from S10 - 14 "soon." I promise we haven't forgotten about it. The lack of comms was the result of me being certain I'd fixed it like four or five times - it always worked internally in testing - and that fix never actually working. And so it just became worse to say "no, really, this time it's fixed..." Ended up doing a whole rewrite of the badge system to help address it. Details to come. Just want to get the season launch squared away. I know y'all have been super patient on that one. And it's very much appreciated.

over 1 year ago - /u/RobotHavGunz - Direct link

Originally posted by TrunkTalk

Wow! Thank you for the response!

You’re correct, split one shows platinum, and split two shows gold!

Thank you. That's what we're seeing across the board, which is honestly a relief just because it means it's not one of those truly awful heisenbugs. We're working on a fix. Thanks again for the response and your understanding.

over 1 year ago - /u/RobotHavGunz - Direct link

Originally posted by RobotHavGunz

I *think* I know what caused this. But I'd like to ask for your help tracking it down.

If you go to the stats screen (the one with your seasonal stats), does that screen show you as Platinum or Diamond in split 1? I'm *guessing* it shows you as Platinum - not Diamond. If it shows you as Diamond, I'm much more confused, but that would be super helpful to know for sure since it would point me in a very different direction in terms of investigation.

Trying to get some data on the backend as well. Thanks in advance.

The most helpful info from anyone who's affected by this to share is:

  • what does the stats screen show for split 1
  • what does the stats screen show for split 2

PS: we have made a bunch of underlying changes that does make it easier to rectify this.

PPS: I do hope to have an update on the mixed up badges from S10 - 14 "soon." I promise we haven't forgotten about it. The lack of comms was the result of me being certain I'd fixed it like four or five times - it always worked internally in testing - and that fix never actually working. And so it just became worse to say "no, really, this time it's fixed..." Ended up doing a whole rewrite of the badge system to help address it. Details to come. Just want to get the season launch squared away. I know y'all have been super patient on that one. And it's very much appreciated.

Got this added to the official Trello - https://trello.com/b/ZVrHV38P/apex-tracker

Thank you everyone who responded!

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