22 days ago - EA_Lanna - Direct link
Hi @Reawono_o,

You've mentioned you're aware that our hands are tied when it comes to banned account cases and that Terms of Service is the only team who can look into this for you. That's all correct.

So with that in mind, what type of help were you thinking of from us here on the forum side of things?

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22 days ago - EA_Lanna - Direct link

Hi @Reawono_o

 

It sounds like you've submitted an appeal already and heard back from Terms of Service.

 

In terms of what you can do, you have the option to have the ban reviewed one more time, on the condition that you include additional information that wasn't shared in the previous appeal relevant to the ban. 

 

Essentially if you have information you think would help with the investigation, that you didn't share before, submit a second appeal and be sure to include that information. Terms of Service will then look into things once more on your behalf and get back to you as soon as they can.  

 

- EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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22 days ago - EA_Lanna - Direct link

Hi @Reawono_o,

 

If you haven't included that information in your first appeal, it could be added to your second appeal if you felt it's relevant to your ban case and would help the Terms of Service team with their investigation.

 

A heads up also, I've just edited your post to remove the name of another player. If you suspect someone's cheating, those reports would need to be flagged through the official channels . Sharing them on a public forum like Answers HQ is naming and shaming and would break our forum rules. It's something to keep in mind for future posts.

 

Thanks, 

 

- EA_Lanna

 

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.






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