over 4 years
ago -
EA_Aljo
-
Direct link
Hi there, @JDWeekendWarrior.
Unfortunately, this isn't something we can help with on Answers HQ as it requires investigating your account. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!