[2021] Latency after 7:30PM

@Tensa_ZangetsuNZ Can you run and attach a UOTrace here as well? - Illium

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

@Max_Capitalism Were these run before and after the 7:30 time when issues start? The first test shows several points having packet loss where the second only shows it as two points, This would point to an issue with the network being used to connect to our servers. 

 

I would recommend going through the following troubleshooting steps (if you haven't) and see if issues continue in apex and how the reports look. 

 

• can you try going through our basic and advanced connection steps if your issue continues?  
• Change the DNS you use (in console settings) (you can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
  
  • Go to Settings > Network > Setup internet connection
  • Choose your connection type (Wifi/LAN, LAN is much faster).
  • Choose Custom setup
  • Choose Automatic IP address settings
  • Do Not Specify DHCP Hostname
  • DNS Settings, choose Manual
  • Enter your Primary and Secondary DNS to test
  • Automatic MTU Settings
  • Proxy Server Do not use
  • Then choose Test Internet Connection once setup is complete
• Check your network settings to see if you can set up a static IP Address for the PS4
• Check for System updates in Safe Mode

- Illium

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.