EA_Illium

@dakotazfan1 The answer would be the same as I provided above. we do not support merging game accounts and progress from one account to another. If you decide to play on multiple Xbox accounts the progress, items, etc would be seperate.

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@IIKunao If you spend coins on a Legend, we would not be able to exchange or refund the purchase to use on the BP instead, The issue with players seeing a double charge for the BP would be separate from this.

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@CrypticCrown @MrFireKiller If you were double charged for the BP, the root issue should now be resolved. please reach out to an ...

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@Neonlobs12 Does this happens if you use m&k on PC, or is there a second controller you can test?

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@BOBjch  At the moment the following languages are supported on Answers HQ: 

  

•  English 
•  ...

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@CrypticCrown Sometimes purchases can take a moment to go through, Currently we are aware of server issues leading to connectivity problems. This may be connected, I would recommend following our post here about it. Once everything is running as intended can you check if you ...

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@dakotazfan1 We don't support game merging for one account to get the items, progression, and saves of another. Your son's account would have its own progression.

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@Hocus-UK63 If you run into further issues please make a new post on the forums for community assistance, or reach out to an Advisor with one of the options below.

  

• EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.   
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@ana1projects Awesome and glad to hear you were able to find a fix!

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If you run into further issues you can also post on the forums for community assistance, or reach out to an Advisor:  

  

• EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.   
• ...

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@YPBkennyS If you run into further issues you can also post on the forums for community assistance, or reach out to an Advisor:  

  

• EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.   
• ...

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@Hocus-UK63 Would you be able to go into further detail over the issues your running into? What is the error message your seeing?

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@DDevla Can you launch your PC in Clean Boot and see if this makes a difference?

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@BIGMAL2006 To confirm does he get an error message when trying to login, or are you seeing your router equipment rebots when starting the game on the switch?

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@DDevla To check do you have any security software to allow Origin and Apex through? Also are you running any other programs in the background when trying to play?

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@YPBkennyS Wanted to reach out to confirm is this is still happening?

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@XLR8_Rezala We can try different network troubleshooting to see if this helps with this issue, to check is there any steps you have already tried?

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@Damiluposolitari I am not aware of any changes, but I can pass this feedback along to the team. I think having a ping ability or maybe a glow around their UI.

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@Snaff13s Apologies if there has been any misunderstanding, Apex Legends does support Crossplay. Where you are able to join and play with other players on different platforms.

However, Cross-progression, where progress, items, etc go with you across platforms is not supported. What this means is if you have progress on a PC account and go to a PS5 your progress would not come with you.

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@Hjjhgfr443 

Closing thread, if you run into further issues you can also post on the forums for community assistance, or reach out to an Advisor:  

  

• EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.   
• ...

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