EA_Illium

Hi Everyone,  

  

This post has gotten pretty old at this point, I will be locking it to prevent necroposting.  

  

If you are running into further issues, please make a new post letting us know what is happening and we can provide any relevant information available.  

 

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Thanks! 

＊A...

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Hi @2hrGamer,  

 

We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance.  

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Hey @UaenaMokoko can we try the following steps and check if this continues?

 

• Run the System File Checker tool...

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HI @kingtrollthe To confirm Apex Legends does not support cross-progression. 

 

What this means is if you move to playing on a different platform you will be unable to take your purchases or unlocks with you. 

 

Linking your EA account to a third party, like Nintendo or Xbox is required for online play and allows for other benefits from Cross-play, getting rewards like twitch drops etc. 

 

Cheers 

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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@PsyBurger Do you get an error message in game or does it fail to launch when using Steam?

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HI @Leopardo2nd can we try the following steps that have help previous players?

 

• EA App's Cache (Top Left Menu > Help > App Recovery) 
• R...

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@Leopardo2nd Which platform/client are you playing on?

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＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hi @AlbatrosStar Thanks for this information, to check did you remove any over/underclocking settings or programs then try to clean boot to see if this continues? 

 

If so to check have you made any other changes in the device BIOS?

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Hi @rxjbth4z85y5 If we are no longer seeing your progress on Apex through Steam and missing games from your connected PS and Xbox accounts I would recommend reaching out to our support to take a further look at this and verify we are signed into the correct account. 

 

• EA Help website - Live Support ...

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Hi @Kingwavyy139 When you have a moment can you try the following?

 

• Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
• Verify you signed into your PSN account
• ...

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@Kingwavyy139 Which platform do you play on?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hey @DAVEY_CRA Can you check out our help article for anything that might be interfering...

 

• Check for other applications that may be limiting EA App or Game performance

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Hey @bayonettacat Apologies but I don't understand the screenshot you shared, to confirm was your Xbox account unlinked from your EA account? If so you can reach out to our support for further assistance if you are unsure when this may have been done, but unlinking an account can cause issues with items, progression, etc. 

 

• ...

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Hi @sambat14 @bayonettacat To confirm have you recently linked or unlinked the platform you play on from your EA account?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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Hi @bayonettacat When you have a moment, can you start with the following steps and check if all content appears locked?

 

• Close other running games or apps, (for Series X|S also close others running in quick resume) 
• Remove any connected device, or additional USB's from the conso...

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Hey @S3pHyo For missing currency I would recommend reaching out to our support to take a look into your account. 

 

• EA Help website - Live Support (Phone, Chat, Email) 
• ...

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Hey @wille_nr7 We can try some steps to see if this changes this happening, Try the following first, but to check which platform are you on? 

 

• Connection and ...

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