EA_Illium

@510ak Apologies for the delay in communication, Once you're in-game got o Settings > Video > Adaptive supersampling.

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@Graybushonenut Apex does not support cross-progression, while cross-play has been enabled you still cannot move progression from one platform to another one.

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@gamerX459 Thank you for sharing these to confirm are these other players or are any of the vids showing your gameplay? Sharing this with the team.

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@EA_Illium Wanted to see if you are still having this issue? If not I will resolve this for visibility purposes and if you run into further issues can make a new post for us to investigate.

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@EA_Illium Resolving this issue, if you run into any further ones, please make a new post and we can further investgiate.

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@114Private69 Events run separate from your pack count, If you get everything from the event then get the heirloom reward you will still have your pack count. (minus any if you get packs through the current battle pass if you level up while playing during the event)

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@EA_Illium resolving this thread for now, if you continue to have issues make a new post and we can further investigate.

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@ThiccQuta @ThiccQuta Can you try using the Origin website, sign in with your account and see if you get the same message?

Can you share a screenshot of what you see? (blackout any personal information like CC info or Persona ID before sharing)

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@ARZUMATA As I had mentioned above if you have redeemed the Twitch reward on the connected account and platform ( so say you connected it to your EA Account and redeemed it on your PC account) you will be unable to redeem it elsewhere.

Likewise, you will be unable to transfer it to another platform. It will stay on the first platform it was redeemed on.

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@xDarth-Murrayx This is something we have seen requested before. We can always share these requests with the team to let them know what players are wanting to see!

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@anime4ever420 What connection message do you get when DC'ing? Are you seeing any other connection issues?

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@gamerX459 Can you go further into what you are Seeing? Does this happen with certain Legends?

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@MADDER_RED95 To confirm when you queue up for a match it only shows 2 players available? Is this in any game type/mode?

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@Nabuch0 Can you try disabling adaptive supersampling? 

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@CompleatBeet Thank you for the feedback! I can share this with our team.


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@FoIIi9 Which platform are you on?

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@ThiccQuta Are you getting an error message, or what happens screen when trying to purchase via the Origin Store?

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@Freddyfaz83 Currently you can get an heirloom every 500 packs, however, you still have the chance of getting one between pack 1-500. Opening packs is the only method of getting heirloom aside from getting them in events. 

 

You do get a certain number of packs from leveling, and from each season's Battle Pass which gives you chances to get an heirloom pack. 

 

I am unaware of any changes or updates to the heirloom system, I would recommend following or social media channels for any updates or changes announced.  

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@BlueThunder1254 If you were in a match and received a notification like the one provided, it's possible you went past a time as the game was switching to the new season.

From here you would want to play in the new season, in order to unlock new rewards. - Illium

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@The_Bro2021 Excellent glad to hear this has cleared up, if anything changes don't hesitate to post. For now, going to mark this post as resolved. - Illium

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