EA_Illium

EA_Illium


01 Dec

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @Alistairme19 For assistance with missing coins on the account you would need to reach out to an advisor for further assistance, as we are unable to assist with this on AHQ. 

 

If you need assistance with the purchase you would want to reach out to Sony support for assistance. 

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30 Nov

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @larahn123 To confirm are you playing on PC? If so can you try running a Repair and seeing if you are able to launch the game?

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    EA_Illium on Support Forums - Thread - Direct

Hi @thsgudtj 

  

We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts.  

  

You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.  

  

If you have checked your ...

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23 Nov

Comment

Hey @Fermaldo Depending on the version of the game you purchased you will have a duel entitlement for the next-gen version as well. If purchased the Standard edition, there is one only for Gen 4 and one with the Duel Entitlement. 

 

Thanks!

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22 Nov

Comment
@ToSIIColette I would recommend first checking BF2042 settings to make sure cross play is enabled (we may need to try disabling then reenabling), if not check both the EA account and PS/Xbox account privacy settings. Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

20 Nov

Comment
@Chubnubs Depending on which edition you purchase, some will come with a cross-gen entitlement, so if you upgrade to Gen 5 you will have that version of the game. Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

19 Nov

Comment

Hey @ToSIIColette Depending on which console you play on, you won't be able to play. We have a breakdown of 2042's cross-play here. Due to last-gen limitations, they play on 64-player battles rather than 128-players. so Gen 4 can only matchmake with PS4 and Xbox one (not series X|S)

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*Accept as Solution button- If a post answers your question please let us and other players kn... Read more
Comment
@doregoranx96 Depending on the edition you purchase of 2042, you will have a cross entitlement to play on Gen 4 or Gen 5, can you confirm which edition you purchased? Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

17 Nov

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @selgann

 

We are unable to assist with accounts or BAN on Answers HQ, if you have reached out to our TOS team and they advised the BAN would remain on your account. There is not an option to overturn it either on the forums or through our live support. 

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10 Nov

Comment

@iov2eu If you believe someone else may have access to your account you would want to reach out to an advisor for further assistance. 

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09 Nov

Comment

Hi @iov2eu 

  

We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts.  

  

You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.  

  

If you have checked your ...

Read more

06 Nov

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @blombsa Can you try reinstalling in this order to see if we are able to get fully installed? Also when it stops installing are you getting a message, or does the download just go down to 0 and stop?

 

  1. Delete/uninstall apex and check the installation drive for any remaining files and remove them completely 
  2. Clear Origin cache
  3. Put your device in a ...
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04 Nov

Comment
    EA_Illium on Support Forums - Thread - Direct
@Safari99SM Glad to hear we were able to find a solution that works! Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

02 Nov

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @yungestflexer21 I would recommend reaching out to an advisor for them to look into your missing content. 

Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players a... Read more
Comment
    EA_Illium on Support Forums - Thread - Direct

ey @Safari99SM Does putting your device in a Clean Boot and trying on lower graphics settings make any difference?

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*Accept as Solution button- If a post answers your question please let us and other playe... Read more
Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @HieiFade Thanks for the update, If you have unlinked your platform account and linked it to a new EA account there are items you lose:

 

  • games and game progress
  • DLC, expansions, and anything extra you have for your game
  • memberships and subscriptions
  • in-game purchases.

We have a help article, ...

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30 Oct

Comment
    EA_Illium on Support Forums - Thread - Direct
@DawgHow I would recommend reaching out to an advisor with the link above, to have them look into your account further. Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Comment
    EA_Illium on Support Forums - Thread - Direct

Hey, @HieiFade To check which platform are you playing on? Also, can you confirm if any of the following has happened with your EA Account?

 

  • Unlinked your platform account and linked to another EA account
  • Switch to another platform (PC to Switch, Xbox to PlayStaiton)
  • Created a platform and EA account on your platform
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*Accept as Solution button- If a post answers your question please let us and other players know by hi... Read more
Comment

Hi @Mastigos88 Are team is constantly working on making the game a better experience for everyone. While changes have been made with the game if you come across anyone who may be breaking our rules be sure to report them for the proper team to investigate. 

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29 Oct

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @DawgHow Can you try to Verify Apex via Steam, then relaunch and try to sign in with your email and password with the register button to see if you are able to link your accounts. If not we may need to reach out to an ...

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