EA_Illium

HI @Leopardo2nd can we try the following steps that have help previous players?

 

• EA App's Cache (Top Left Menu > Help > App Recovery) 
• R...

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@Leopardo2nd Which platform/client are you playing on?

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Hi @AlbatrosStar Thanks for this information, to check did you remove any over/underclocking settings or programs then try to clean boot to see if this continues? 

 

If so to check have you made any other changes in the device BIOS?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue... Read more

Hi @Kingwavyy139 When you have a moment can you try the following?

 

• Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
• Verify you signed into your PSN account
• ...

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@Kingwavyy139 Which platform do you play on?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hey @DAVEY_CRA Can you check out our help article for anything that might be interfering...

 

• Check for other applications that may be limiting EA App or Game performance

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Hey @S3pHyo For missing currency I would recommend reaching out to our support to take a look into your account. 

 

• EA Help website - Live Support (Phone, Chat, Email) 
• ...

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Hey @wille_nr7 We can try some steps to see if this changes this happening, Try the following first, but to check which platform are you on? 

 

• Connection and ...

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Hey @peb5ejf26xcb for missing items, I would recommend reaching out to our support first to take a look into your account.

 

• EA Help website - Live Support (Phone, Chat, Email) 
• ...

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Hey @Temememe06 Can you check out the following steps if you have not so far?

 

• Connection and ...

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Hi @wille_nr7 wanted to check if this has continued to happen? Do you notice crashes only in ranked?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

@Temememe06 Thanks for letting us know about what you are seeing with Apex, to check which platform are you on? we can try to go through a few steps and see if we notice any change.

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and hel... Read more

Hey @kegskong Thanks for letting us know about your experience with Apex Legends, why it's not good to hear you are running into a problem. I would recommend checking out our Help Article over-reporting players that may be breaking out terms of service and fair play rules. 

 

...

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Hi @GroovyCarnitas Can you try the steps I posted above as well as the following?

 

• Verify you signed into your PSN account
• Restore Licence
• Open your PSN NAT Type

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Hey @Lee_dooo Apologies but I am unable to read the error message, to confirm are you getting a notification that your account is suspended or banned?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hi @JamesFemino Apologies for the delayed response, if they still can't connect I would recommend reaching out to our support to look into the EA account in case something is stopping them from connecting. 

 

• EA Help website - Live Support (Phone, Chat, Email) 
• ...

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@jang_w0nyoung Which platform are you on?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

@JamesFemino To confirm if they try to connect on a different network they don't run into this issue?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.