EA_Illium

EA_Illium


26 Jan

Comment
    EA_Illium on Support Forums - Thread - Direct

HI @Leopardo2nd can we try the following steps that have help previous players?

 

  • EA App's Cache (Top Left Menu > Help > App Recovery) 
  • R...
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24 Jan

Comment
    EA_Illium on Support Forums - Thread - Direct
@Leopardo2nd Which platform/client are you playing on? Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @AlbatrosStar Thanks for this information, to check did you remove any over/underclocking settings or programs then try to clean boot to see if this continues? 

 

If so to check have you made any other changes in the device BIOS?

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*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue... Read more

11 Jan

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @Kingwavyy139 When you have a moment can you try the following?

 

  • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
  • Verify you signed into your PSN account
  • ...
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09 Jan

Comment
    EA_Illium on Support Forums - Thread - Direct
@Kingwavyy139 Which platform do you play on? Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

28 Nov

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @DAVEY_CRA Can you check out our help article for anything that might be interfering...

 

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03 Nov

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @S3pHyo For missing currency I would recommend reaching out to our support to take a look into your account. 

 

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27 Oct

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @wille_nr7 We can try some steps to see if this changes this happening, Try the following first, but to check which platform are you on? 

 

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Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @peb5ejf26xcb for missing items, I would recommend reaching out to our support first to take a look into your account.

 

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25 Oct

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @Temememe06 Can you check out the following steps if you have not so far?

 

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Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @wille_nr7 wanted to check if this has continued to happen? Do you notice crashes only in ranked?

Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

22 Oct

Comment
    EA_Illium on Support Forums - Thread - Direct
@Temememe06 Thanks for letting us know about what you are seeing with Apex, to check which platform are you on? we can try to go through a few steps and see if we notice any change. Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and hel... Read more
Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @kegskong Thanks for letting us know about your experience with Apex Legends, why it's not good to hear you are running into a problem. I would recommend checking out our Help Article over-reporting players that may be breaking out terms of service and fair play rules. 

 

...

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20 Oct

Comment
@bucke14 Wanted to check in and see if this is working again for you and friends? Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

14 Oct

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @GroovyCarnitas Can you try the steps I posted above as well as the following?

 

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Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @Lee_dooo Apologies but I am unable to read the error message, to confirm are you getting a notification that your account is suspended or banned?

Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

12 Oct

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @JamesFemino Apologies for the delayed response, if they still can't connect I would recommend reaching out to our support to look into the EA account in case something is stopping them from connecting. 

 

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Comment
    EA_Illium on Support Forums - Thread - Direct
@jang_w0nyoung Which platform are you on? Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

07 Oct

Comment

Hi @bucke14 Apologies for the delayed response, I wanted to check does this happen for friends as well where you have to send an invite to have them join on you? 

Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

06 Oct

Comment
    EA_Illium on Support Forums - Thread - Direct
@JamesFemino To confirm if they try to connect on a different network they don't run into this issue? Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.