EA_Illium

EA_Illium


21 May

Comment
    EA_Illium on Support Forums - Thread - Direct

Hello @fum109

 

At the moment the following languages are supported on Answers HQ: 

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19 May

Comment
    EA_Illium on Support Forums - Thread - Direct
@sarah_scarne The options can change on a few different factors like issue type, availability, location, etc. We can try back later or try changing your ticket options to see if you get Chat versus another option. Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

18 May

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @sarah_scarne I would recommend reaching out to our support to investigate this further. 

 

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17 May

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @KillerSpectre42 Can you try going through the following steps and check if you continue running into connection issues?

 

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Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @Miisaaak12,

 

Typically it can take 24 hrs after the purchase to see your content, If you don't have your purchase after that time you will want to reach out to our support with your Purchase Information, so they can look into this further. ...

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13 May

Comment
    EA_Illium on Support Forums - Thread - Direct
@KillerSpectre42 Which platform are you playing on? Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

10 May

Comment

Hey @jaygates879 I would recommend reaching out to our support to investigate this further. 

 

EA Help on Twitter 

https://twitter.com/EAHelp 

 

Live-Support (Phone, Chat, Email) 

...

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05 May

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @seniya23 To check which platform are you playing on? Also if you have a moment can you try the following?

 

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    EA_Illium on Support Forums - Thread - Direct

Hi @Fariahz,

  

We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts. You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.   

  

If you have checked your Ban History, please note not all Bans may ...

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03 May

Comment

Hi @OctaneplayrsS_ck 

 

Thanks for sharing your experience with everyone on the forums. When it comes to an account this is banned we are unable to offer information or support in regards to the BAN or disputing it. 

 

If your BAN is for a set time, we may need to wait till the time is over in order to gain access back, however, to get further information on a BAN I would recommend checking out our links below. 

 

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29 Apr

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @Salosieppo Can you try going through these steps and seeing if anything changes?

 

  • Try these steps to make sure there aren't any other programs that may be preventing the game from properly saving ...
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27 Apr

Comment

Hi @Dread10_03 I would be happy to pass your feedback along to the team, currently however in-game purchases are final so whatever is purchased with a currency is kept. 

Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

26 Apr

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @Octopushy Thanks for trying those steps, to check have you reached out to our support to check for any issues with the account?

 

EA Help on Twitter 

https://twitter.com/EAHelp 

 

Live-Support (Phone, Chat, Email) 

...

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23 Apr

Comment
    EA_Illium on Support Forums - Thread - Direct
@DarkRydaa Glad to hear you got past this! Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

22 Apr

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @Octopushy Can we try the following steps, and see if this continues?

 

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Comment

Hi @tanaloged If your email may have been compromised I would first recommend reaching out to your email provider for assistance securing your account After if you believe someone may have accessed your EA account you will want to get in touch with our support for further assistance. 

 

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20 Apr

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @TyTanZofWar can we try going through the steps listed here: Connection and ...

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Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @BLG_Rilakkma,

  

We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts. You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.   

  

If you have checked your ...

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16 Apr

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @Kappawftea To check have you tried putting your device in a Clean Boot and running only Origin (or steam) and Apex then checking if this continues? If so would it be possible to get a ...

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Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @RangerOnMixer would it be possible to run through the following steps and checking if anything changes? 

 

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