EA_Illium

EA_Illium


02 Aug

Comment
@scienceteacher74 Thank you for letting me know what worked, I can share this with the team! Illium.png

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01 Aug

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@Unboundhydra6 Can you allow Apex and Origin through any security on your device, and run them as admin to test if your settings will save? Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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Comment

@kris55565 If you believe someone may have accessed your account, you will need to speak with an advisor as we are unable to assist with account issues on the forums. 

 

We also have a help article that provides further information for helping to secure your account. 

 

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Comment

Hey @EMINEM-THUG-LIFE

 

We would be unable to help or provide information about a ban on your account if one has happened.  

  

You will need to reach out to our Terms of Service Team for further assistance. You can get further information and reach out to them at the link below.  

  

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Comment

Hey @kris55565

 

We would be unable to help or provide information about a ban on your account if one has happened.  

  

You will need to reach out to our Terms of Service Team for further assistance. You can get further information and reach out to them at the link below.  

  

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Comment

Hey @sacacorchos45 

 

Thanks for letting us know this is happening, Can you try the steps below and let us know if this continues?

 

  • Clear Cache:
    • Open System Settings on the HOME Menu
    • Then select System ⇒ Formatting Options ⇒ Clear Cache. 
    • Select the user you'd like to clear the cache for, then follow the on-screen instructions. 
  • DNS settings: ...
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29 Jul

Comment

Hey @bobubra

 

It's not good to hear you are not getting coins after purchasing them. For missing content, you will need to speak with an advisor for further assistance as we are unable to assist with this on the forums. 

 

It sounds like you are in email communication with them, but if you looking for another option we have different support options below:

 

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28 Jul

Comment

@jarjarnich Can you try clearing cache and checking for data corruption?

 

Clear Cache: 

  1. Open System Settings on the HOME Menu 
    2. Then select System ⇒ Formatting Options ⇒ Clear Cache. 
    3. Select the user you'd like to clear the cache for, then follow the on-screen instructions. 

Data Corruption: 

  1. Open the System Settings from the Home menu 
  2. Go to ...
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27 Jul

Comment

@mistdarkyt  can you try going through our Basic connection steps, and our steps based on your platform?  

 

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25 Jul

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@Cat5Paw We would be unable to help or provide information about a ban on your account if one has happened.  

  

They will need to reach out to our Terms of Service Team for further assistance. You can get further information and reach out to them at the link below.  

  

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Comment
@mistdarkyt Which platform do you play on? Are there any troubleshooting steps you have tried so far? Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
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Comment
@LdyMomdy To confirm are you trying to play on the Pogo website, or on Star Wars Galaxy of Heroes? Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

22 Jul

Comment

@dr_lol116 Whenever you make a PS4 account, it will need to be linked to an EA Account in order to play Apex. If you access your PS4 ID and it is connecting to an EA account that would be the account you play from.

 

If you are wanting to use a different EA Account with your PS4, you would want to look at our Help article about unlinking a platform account.

 

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Comment

Hey, @cheatercheater00 we are currently aware of this and are working to resolve it. 

 

We have an Answers HQ post here about this. You can also check out the ...

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21 Jul

Comment

@ElSuduko 

 

We would be unable to help or provide information about a ban on your account if one has happened.  

  

You will need to reach out to our Terms of Service Team for further assistance. You can get further information and reach out to them at the link below.  

  

Read more

20 Jul

Comment

@Habibibrorzzz To confirm with the steps you tried, have you already looked into the steps listed on our Advanced connection steps? If so would it ...

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Comment

@EvildeadCW If you are not seeing any changes after the purchase I would recommend speaking with an advisor for assistance for them to further investigate your account. 

 

I would...

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19 Jul

Comment

@subasei 

 

At the moment the following languages are supported on Answers HQ: 

  

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18 Jul

Comment
@Habibibrorzzz Have you tried repairing the game if you are on Origin or Verifying the game files if you are back on steam? Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

15 Jul

Comment
@Tonttu713 Can you try switching to Japanese and see if the in-game audio changes? Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.



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